GE GTW220ACKWW Installation Instructions - Page 24

SOUNDS, Possible Causes, Reason

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Before you call for service...Troubleshooting Tips SOUNDS "Clicking" Back and forth "swoosh" "Clicking" behind Control during fill Water flow changes during fill Motor sounds during spin "Humming" "Gurgling" Water "swishing" Washer rocking/ moving "Squeaking" sound Possible Causes Shifter mechanism is engaging or disengaging Electric motor reversing direction Automatic Temperature Control Valve Automatic Temperature Control Valve Motor ramping up/down during spin cycle Water drain pump Drive motor Water drain pump Washing process Washer leveling legs uneven Washer not level and rubbing on cabinet Reason The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the wash. This sound is the motor rotating back and forth to clean your laundry. Two valves mix cold and hot water. The "clicking" is when either valve turns on or off to raise or lower the fill water temperature. Two valves mix cold and hot water. The "clicking" is when either valve turns on or off to raise or lower the fill water temperature. The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops. The drain pump will make a humming sound when pumping out water after agitation stops and continue until spin is complete. The drive motor will make a "humming" sound during the wash and spin phases of the cycle. When the pump starts drawing in air, It starts to gurgle. The washer should then begin spinning and the sound will continue until it is done spinning. Water swishing while the unit is agitating is normal, especially with smaller loads. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. Washer sounds that may be different from your prior washer: Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are all part of the normal wash cycle. To listen and watch videos of normal washer operation, please go to http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061 or scan the QR code. 24

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24
SOUNDS
Possible Causes
Reason
“Clicking”
Shifter mechanism is
engaging or disengaging
The drive system will engage at the start of agitate and disengage when
agitate is complete. This occurs multiple times during the wash.
Back and forth
“swoosh”
Electric motor reversing
direction
This sound is the motor rotating back and forth to clean your laundry.
“Clicking” behind
Control during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either valve
turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either valve
turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin
Motor ramping up/down
during spin cycle
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
“Humming”
Water drain pump
The drain pump will make a humming sound when pumping out water
after agitation stops and continue until spin is complete.
Drive motor
The drive motor will make a “humming” sound during the wash and spin
phases of the cycle.
“Gurgling”
Water drain pump
When the pump starts drawing in air, It starts to gurgle. The washer should
then begin spinning and the sound will continue until it is done spinning.
Water “swishing”
Washing process
Water swishing while the unit is agitating is normal, especially with smaller
loads.
Washer rocking/
moving
Washer leveling legs
uneven
To level the washer, adjust the leveling legs by rotating the individual leg
in the proper direction for up or down.
“Squeaking” sound
Washer not level and
rubbing on cabinet
To level the washer, adjust the leveling legs by rotating the individual leg
in the proper direction for up or down.
Before you call for service…Troubleshooting Tips
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds are
all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
or scan the QR code
.