GE JGP975SEKSS Use and Care Manual - Page 14

Safety Instructions, Operating Instructions, Care and Cleaning, Consumer Support - reviews

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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before you call for service... Troubleshooting Tips Save time and money! Review the charts on these pages first and you may not need to call for service. Problem Burners have yellow or yellow-tipped flames Possible Causes The combustion quality of burner flames needs to be determined visually. What To Do • Use the illustrations below to determine if your burner flames are normal. If burner flames look like A, call for service. Normal burner flames should look like B or C, depending on the type of gas you use. With LP gas, some yellow tipping on outer cones is normal. Control knobs will not turn Burners do not light Ticking sound of spark igniter persists after burner lights Burner flames very large or yellow A-Yellow flames B-Yellow tips C-Soft blue flames Call for service on outer cones Normal for natural Normal for LP gas gas Knob isn't pushed down. • To turn from the OFF position, push the knob down and then turn. Plug on cooktop is not completely inserted in the electrical outlet. Gas supply not connected or turned on. A fuse in your home may be blown or the circuit breaker tripped. Burner parts not replaced correctly. The electrodes under the burners are soiled. The white ceramic electrodes are not securely seated under the burners. Cooktop is locked. The igniter hole (on some models) is plugged. • Make sure electrical plug is plugged into a live, properly grounded outlet. • See the Installation Instructions that came with your cooktop. • Replace the fuse or reset the circuit breaker. • See the Care and cleaning of the cooktop section. • See the Care and cleaning of the cooktop section. • See the Care and cleaning of the cooktop section. • Unlock the cooktop. See the Using the cooktop burners section. • See the Care and cleaning of the cooktop section. Control knob is still in the LITE position. • Turn the knob out of the LITE position to the desired setting. • Turn the burner off and relight. If ticking is still present, call for service. Improper air to gas ratio. • If cooktop is connected to LP gas, check all steps in the Installation Instructions that came with your cooktop. 14

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Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting Tips
Consumer Support
Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on these pages first
and you may not need to call for service.
Problem
Possible Causes
What To Do
Burners have yellow or
The combustion quality of
•
Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal. If burner flames look like
A,
call for
determined visually.
service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Call for service
on outer cones
Normal for natural
Normal for LP gas
gas
Control knobs
Knob isn’t pushed down.
•
To turn from the
OFF
position, push the knob down
will not turn
and then turn.
Burners do
Plug on cooktop is not
•
Make sure electrical plug is plugged into a live, properly
not light
completely inserted in the
grounded outlet.
electrical outlet.
Gas supply not connected
•
See the Installation Instructions that came with your
or turned on.
cooktop.
A fuse in your home may be
•
Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Burner parts not replaced
•
See the
Care and cleaning of the cooktop
section.
correctly.
The electrodes under the
•
See the
Care and cleaning of the cooktop
section.
burners are soiled.
The white ceramic electrodes
•
See the
Care and cleaning of the cooktop
section.
are not securely seated under
the burners.
Cooktop is locked.
•
Unlock the cooktop. See the
Using the cooktop
burners
section.
The igniter hole (on some
•
See the
Care and cleaning of the cooktop
section.
models) is plugged.
Ticking sound of spark
Control knob is still
•
Turn the knob out of the
LITE
position to the desired
igniter persists after
in the
LITE
position.
setting.
burner lights
•
Turn the burner off and relight. If ticking is still
present, call for service.
Burner flames very
Improper air to gas ratio.
•
If cooktop is connected to LP gas, check all steps
large or yellow
in the Installation Instructions that came with
your cooktop.
14