GE PHP9036DJBB Use and Care Manual - Page 20

Troubleshooting Tips

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TROUBLESHOOTING TIPS Troubleshooting tips ... Before you call for service 6DYHWLPHDQGPRQH\5HYLHZWKHFKDUWVRQWKHIROORZLQJSDJHVILUVWDQG\RXPD\QRWQHHGWRFDOOIRUVHUYLFH,IDQHUURU RFFXUVLQWKHFRQWURORSHUDWLRQDIDXOWFRGHZLOOIODVKLQWKHGLVSOD\5HFRUGWKHHUURUFRGHDQGFDOOIRUVHUYLFH Problem Surface elements will not maintain a rolling boil or cooking is slow Surface elements do not work properly Power arc ON indicator blinking Scratches on cooktop glass surface Areas of discoloration on the cooktop Plastic melted to the surface Pitting (or indentation) of the cooktop Unresponsive keypad Pan detection/sizing not working properly Noise Possible Cause Improper cookware being used. Cooktop controls improperly set. Wrong pan type. Pan is too small. Pan not positioned correctly. +, -, or control lock pads have been touched before an element is turned on. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Food spillovers not cleaned before next use. Hot surface on a model with a light-colored glass cooktop. Hot cooktop came into contact with plastic placed on the hot cooktop. Hot sugar mixture spilled on the cooktop. What To Do 8VHSDQVWKDWDUHUHFRPPHQGHGIRU LQGXFWLRQKDYHIODWERWWRPVDQGPDWFKWKH VL]HRIWKHVXUIDFHHOHPHQW &KHFNWREHVXUHWKHFRUUHFWFRQWUROLVVHWIRU WKHVXUIDFHHOHPHQW\RXDUHXVLQJ 8VHDPDJQHWWRFKHFNWKDWFRRNZDUHLV LQGXFWLRQFRPSDWLEOH %OLQNLQJ³21´LQGLFDWRU²SDQVL]HLVEHORZ WKHPLQLPXPVL]HIRUWKHHOHPHQW6HHWKH 8VLQJWKHFRUUHFWVL]HFRRNZDUHVHFWLRQ &HQWHUWKHSDQLQWKHFRRNLQJULQJ 6HHWKH2SHUDWLQJWKH&RRNLQJ(OHPHQWV VHFWLRQ 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HH WKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQ 7RDYRLGVFUDWFKHVXVHWKHUHFRPPHQGHG FOHDQLQJSURFHGXUHV0DNHVXUHERWWRPV RIFRRNZDUHDUHFOHDQEHIRUHXVHDQGXVH FRRNZDUHZLWKVPRRWKERWWRPV 6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQ 7KLVLVQRUPDO7KHVXUIDFHPD\DSSHDU GLVFRORUHGZKHQLWLVKRW7KLVLVWHPSRUDU\ DQGZLOOGLVDSSHDUDVWKHJODVVFRROV 6HHWKH*ODVVVXUIDFH±SRWHQWLDOIRU SHUPDQHQWGDPDJHVHFWLRQLQWKH&OHDQLQJ WKHJODVVFRRNWRSVHFWLRQ &DOODTXDOLILHGWHFKQLFLDQIRUUHSODFHPHQW Keypad is dirty. A fuse in your home may be blown or the circuit breaker tripped. Improper cookware being used. Pan is improperly placed. Cooktop control improperly set. Sounds you may hear: Buzzing, whistling and humming. &OHDQWKHNH\SDG 5HSODFHWKHIXVHRUUHVHWWKHFLUFXLWEUHDNHU 8VHDIODWLQGXFWLRQFDSDEOHSDQWKDWPHHWV WKHPLQLPXPVL]HIRUWKHHOHPHQWEHLQJ XVHG6HHWKH8VLQJ7KH&RUUHFW6L]H &RRNZDUHVHFWLRQ 0DNHVXUHWKHSDQLVFHQWHUHGRQWKH FRUUHVSRQGLQJVXUIDFHHOHPHQW &KHFNWRVHHWKDWWKHFRQWUROLVVHWSURSHUO\ 7KHVHVRXQGVDUHQRUPDO6HH&RRNLQJ 1RLVHVHFWLRQ 20 49-80742

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20
49-80742
Troubleshooting tips ...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used.
Surface elements do not
work properly
Cooktop controls improperly set.
Power arc ON indicator
blinking
Wrong pan type.
Pan is too small.
Pan not positioned correctly.
+, -, or control lock pads have been touched
before an element is turned on.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop.
Cookware has been slid across the cooktop
surface.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
glass cooktop.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Unresponsive keypad
Keypad is dirty.
A fuse in your home may be blown or the
circuit breaker tripped.
Pan detection/sizing not
working properly
Improper cookware being used.
Pan is improperly placed.
Cooktop control improperly set.
Noise
Sounds you may hear: Buzzing, whistling
and humming.