Hannspree SD8073MR User Manual - Page 22

8 Troubleshooting English Problem Cause and/or Corrective Actions The power of Digital Photo Frame doesn't turn on. No Start-up screen. The picture does not appear on the screen after selecting the Photo function. • The POWER connector to the unit is not securely inserted. • Make sure you connect the AC adapter to the frame properly. When you connect the AC adapter to the frame and power up the unit, even without a memory card, you should see a blank white screen. If you don't see the lit screen, check if the power is connected to the Digital Photo Frame and make sure it is securely attached. • Memory card is not inserted correctly. • No photo, music, or video file on the memory card. • Incompatible file format. • Verify if the way you inserted the card is correct. Make sure the front label of the memory card is facing AWAY from you. Do not force the memory card into the slot. • Make sure there is at least one supported photo, music, or video file on the memory card. • Compatible Photo format: JPEG. • Compatible Music format: MP3. • Compatible Video format: MPEG-1, MPEG-2, MPEG-4. • Incompatible file format. • No picture file is on the memory card. • Make sure there is at least one supported picture file stored on the memory card. • Compatible Photo format: JPEG. • The digital frame is compatible with the JPEG file format only. The device does not support TIFF, BMP, GIF etc. 22