Harman Kardon DMC 1000 Owners Manual - Page 34
Troubleshooting Guide
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TROUBLESHOOTING GUIDE SYMPTOM Unit does not turn on Unit does not respond to remote commands No picture Disc does not play No sound Picture is distorted or jumps during fast forward or reverse play CAUSE SOLUTION • No AC power • Make certain AC power cord is plugged into a live outlet. • Check to see whether outlet is switch-controlled. • Make sure Master Power Switch on rear panel is turned on to the "1" position. • If DMC 1000 was in "Full-Off" Power Mode (Power Indicator dim blue), wait for system to reboot. • Weak batteries in remote • Remote sensor is obscured • Unit not in Full-On Power Mode • Change remote batteries and insert with correct polarity. • Make certain front-panel sensor is in line of sight of remote or connect an optional remote sensor. • If Power Indicator is amber or dim blue, press Power On control to turn unit fully on. • Intermittent connections • Wrong input • Video display is not capable of handling selected video output resolution • HDMI Output is connected to a video display that is not HDCP-compliant • HDMI communications need to be reset • Video Off feature is active • Check all video connections. • Check input selection of TV or receiver. • Press the Video Mode Button repeatedly to change the video output resolution. • The HDMI Output may not be used with video displays that are not HDCP-compliant. Unplug the cable and select another audio and video connection. • Turn off all HDMI devices (DMC 1000, receiver, TV). Turn on devices in this order: TV, then receiver, then DMC 1000. • Press Video Off Button to reactivate video circuitry. • Disc is loaded improperly • Incorrect disc type • Invalid Region Code • Rating is above parental control setting • Load disc label-side up; align the disc with the guides and place it in its proper position. • Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming) or DVD-Video; other types will not play. • Use Region 1 or Open Region (0) disc only. • Enter password to override or change rating settings. • Intermittent connections • Incorrect digital audio input selection • DVD disc is in fast or slow mode • Surround receiver is not compatible with 96kHz PCM audio • Incorrect zone selection • Zone not linked to active zone • Attempting to use Coaxial or Optical Digital Audio Output with HDMI Output active • Check all audio connections. • Check digital audio settings on DMC 1000 and on receiver. • There is no audio playback on DVD discs during fast or slow modes. • Change Digital Audio Out setting in AUDIO SETUP menu to COMPRESSED. • Use the Zones command in the Main Menu to select the desired zone for playback. • Use the Zones command in the Main Menu to link or unlink zones to each other. • The HDMI and other digital audio outputs are not available at the same time. To use the Coaxial or Optical Digital Audio Outputs, change the HDMI Audio Out setting in the Audio Setup menu to Off. • MPEG-2 decoding • DTS decoding • It is a normal artifact of DVD playback for pictures to jump or show some distortion during rapid play. • Due to the format of DTS recordings, fast-play may overshoot or undershoot desired place. 34
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