Harman Kardon DVD 38 Owners Manual - Page 45

TROUBLESHOOTING GUIDE SYMPTOM Unit does not turn on Unit does not respond to remote commands No picture Disc does not play No sound Picture is distorted or jumps during fast forward or reverse play CAUSE SOLUTION • No AC power • Make certain AC power cord is plugged into a live outlet. • Check to see whether outlet is switch-controlled. • Weak batteries in remote • Remote sensor is obscured • Change remote batteries and insert with correct polarity. • Make certain front panel sensor is in line of sight of remote or connect an optional remote sensor. • Intermittent connections • Wrong input • Progressive Scan output selected • HDMI Output is connected to a video display that is not HDCP-compliant • Video Off feature active • Wrong video output setting in VIDEO SETUP menu • Check all video connections. • Check input selection of TV or receiver. • Use Progressive Scan mode only with compatible TV. Press Scan Type Button to toggle to the correct resolution. • The HDMI Output may not be used with video displays that are not HDCP-compliant. Unplug the cable and select another audio and video connection. • Press Video Off Button to reactivate video circuitry. • S- and component video are not available simultaneously. Temporarily connect composite video to access Video Setup menu and change Video Output setting to desired type. • Disc loaded improperly • Load disc label-side up; align the disc with the guides and place it in its proper position. • Incorrect disc type • Check to see that the disc is CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG, DVD-R/RW, DVD+R/RW (standard-conforming), DVD-Audio or DVD-Video; other types will not play. • Invalid Region Code • Use Region 1 or Open Region (0) disc only. • Rating is above parental control setting • Enter password to override or change rating settings. • Intermittent connections • Incorrect digital audio input selection • DVD disc is in fast or slow mode • Surround receiver not compatible with 96kHz PCM audio • DVD-Audio disc is loaded without using analog audio connection • Wrong bass management setting in AUDIO SETUP • Check all audio connections. • Check digital audio settings on DVD 38 and on receiver. • There is no audio playback on DVD discs during fast or slow modes. • Change PCM Limit setting in Audio Setup menu to 48kHz. • Use 6-Channel Audio Outputs or Analog Audio Outputs. • In order to hear a downmixed 2-channel signal at the Analog Audio Outputs, make sure to change the Bass Management setting to Stereo. • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures to jump or show some distortion during rapid play. 45