Harman Kardon FESTIVAL 3 Owners Manual - Page 17
Warranty, Service, Policy
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Warranty and Service Policy POLICY We warrant each unit to be free from defects in material and workmanship under normal use and service, and in accordance with the conditions set forth below. Should a defect occur within the period specified, and provided that the unit is returned to either HARMAN-KARDON or an authorized HARMAN-KARDON warranty station, transportation prepaid, and which our examination shall disclose to our satisfaction to be defective, we will: This warranty is not applicable to any instrument which shall have been repaired or altered in any way so as, in our judgment, to affect its stability or reliability or has been subject to neglect, misuse, abuse, negligence, or accident; or which has had the serial number altered, effaced or removed. Neither shall this warranty apply to any instrument which has been connected other than in accordance with instructions furnished by us. a) For a period of two (2) years from date of purchase either replace or repair and install any defective parts of the stereo control center free of charge with the exception of the automatic record changer and its associated parts. b) For a period of ninety (90) days from date of purchase replace or repair and install any defective parts of the automatic record changer free of charge. c) For a period of one (1) year from date of purchase either replace or repair and install any defective parts of the speakers free of charge. d) After the first year, until five (5) years from date of purchase either replace or repair any defective parts of the speakers charging only for labor. 16 REGISTRATION To obtain service under the terms of this policy, it is necessary to return the enclosed warranty card for "factory validation" within ten (10) days from the date of purchase. This card will be assigned a "warranty registration number" and returned to you. If service is required within the warranty period, it is mandatory that the validated card or the warranty registration number be presented or your warranty will not be honored. EXCEPTIONS This warranty does not include any obligation as to a) repair or replacement of the enclosure due to damage incurred after initial delivery; b) replacement of the stylus due to normal wear or usage; c) normal consumer adjustments of tracking force, tone arm height or dropping position of the automatic record changer; d) Repair or replacement of the speaker cabinet or grill cloth. e) transportation charges to and from the factory or an authorized warranty station. SERVICE HARMAN-KARDON has a special customer service division to answer all questions pertinent to the installation and operation of your unit. Please feel free to write to us at any time and we shall endeavor to offer prompt and complete advice. If your problem cannot be resolved through our combined efforts, we may wish to refer you to a local authorized repair agency or we may prefer to authorize the return of your unit to the factory. In the event it must be returned, an authorization form and proper packing instructions will be forwarded to you. This authorization form, together with the warranty registration number, MUST BE RETURNED with your unit. UNDER NO CIRCUMSTANCES SHOULD YOUR UNIT BE SHIPPED TO THE FACTORY WITHOUT PRIOR AUTHORIZATION. This warranty is in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on our part, and we neither assume nor authorize any representative or other person to assume for us any other liability in connection with the sale of this instrument.