Harman Kardon FESTIVAL 3 Owners Manual - Page 17

Warranty, Service, Policy

Page 17 highlights

Warranty and Service Policy POLICY We warrant each unit to be free from defects in material and workmanship under normal use and service, and in accordance with the conditions set forth below. Should a defect occur within the period specified, and provided that the unit is returned to either HARMAN-KARDON or an authorized HARMAN-KARDON warranty station, transportation prepaid, and which our examination shall disclose to our satisfaction to be defective, we will: This warranty is not applicable to any instrument which shall have been repaired or altered in any way so as, in our judgment, to affect its stability or reliability or has been subject to neglect, misuse, abuse, negligence, or accident; or which has had the serial number altered, effaced or removed. Neither shall this warranty apply to any instrument which has been connected other than in accordance with instructions furnished by us. a) For a period of two (2) years from date of purchase either replace or repair and install any defective parts of the stereo control center free of charge with the exception of the automatic record changer and its associated parts. b) For a period of ninety (90) days from date of purchase replace or repair and install any defective parts of the automatic record changer free of charge. c) For a period of one (1) year from date of purchase either replace or repair and install any defective parts of the speakers free of charge. d) After the first year, until five (5) years from date of purchase either replace or repair any defective parts of the speakers charging only for labor. 16 REGISTRATION To obtain service under the terms of this policy, it is necessary to return the enclosed warranty card for "factory validation" within ten (10) days from the date of purchase. This card will be assigned a "warranty registration number" and returned to you. If service is required within the warranty period, it is mandatory that the validated card or the warranty registration number be presented or your warranty will not be honored. EXCEPTIONS This warranty does not include any obligation as to a) repair or replacement of the enclosure due to damage incurred after initial delivery; b) replacement of the stylus due to normal wear or usage; c) normal consumer adjustments of tracking force, tone arm height or dropping position of the automatic record changer; d) Repair or replacement of the speaker cabinet or grill cloth. e) transportation charges to and from the factory or an authorized warranty station. SERVICE HARMAN-KARDON has a special customer service division to answer all questions pertinent to the installation and operation of your unit. Please feel free to write to us at any time and we shall endeavor to offer prompt and complete advice. If your problem cannot be resolved through our combined efforts, we may wish to refer you to a local authorized repair agency or we may prefer to authorize the return of your unit to the factory. In the event it must be returned, an authorization form and proper packing instructions will be forwarded to you. This authorization form, together with the warranty registration number, MUST BE RETURNED with your unit. UNDER NO CIRCUMSTANCES SHOULD YOUR UNIT BE SHIPPED TO THE FACTORY WITHOUT PRIOR AUTHORIZATION. This warranty is in lieu of all other warranties, expressed or implied, and of all other obligations or liabilities on our part, and we neither assume nor authorize any representative or other person to assume for us any other liability in connection with the sale of this instrument.

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Warranty
and
Service
Policy
POLICY
We
warrant
each
unit
to
be
free
from
defects
in
material
and
workmanship
under
normal
use
and
service,
and
in
accordance
with
the
conditions
set
forth
below.
Should
a
defect
occur
within
the
period
specified,
and
provided
that
the
unit
is
returned
to
either
HARMAN-KARDON
or
an
authorized
HARMAN-KARDON
warranty
station,
transportation
prepaid,
and
which
our
examination
shall
disclose
to
our
satisfaction
to
be
defective,
we
will
:
a)
For
a
period
of
two
(2)
years
from
date
of
purchase
either
replace
or
repair
and
install
any
defective
parts
of
the
stereo
control
center
free
of
charge
with
the
exception
of
the
automatic
record
changer
and
its
associated
parts.
b)
For
a
period
of
ninety
(90)
days
from
date
of
purchase
replace
or
repair
and
install
any
defective
parts
of
the
automatic
record
changer
free
of
charge.
c)
For
a
period
of
one
(1)
year
from
date
of
purchase
either
replace
or
repair
and
install
any
defective
parts
of
the
speakers
free
of
charge.
d)
After
the
first
year,
until
five
(5)
years
from
date
of
purchase
either
replace
or
repair
any
defective
parts
of
the
speakers
charging
only
for
labor.
16
REGISTRATION
To
obtain
service
under
the
terms
of
this
policy,
it
is
necessary
to
re-
turn
the
enclosed
warranty
card
for
"factory
validation"
within
ten
(10)
days
from
the
date
of
pur-
chase.
This
card
will
be
assigned
a
"war-
ranty
registration
number"
and
re-
turned
to
you.
If
service
is
required
within
the
warranty
period,
it
is
mandatory
that
the
validated
card
or
the
warranty
registration
num-
ber
be
presented
or
your
warranty
will
not
be
honored.
EXCEPTIONS
This
warranty
does
not
include
any
obligation
as
to
a)
repair
or
replacement
of
the
en-
closure
due
to
damage
incurred
after
initial
delivery;
b)
replacement
of
the
stylus
due
to
normal
wear
or
usage;
c)
normal
consumer
adjustments
of
tracking
force,
tone
arm
height
or
dropping
position
of
the
automatic
record
changer;
d)
Repair
or
replacement
of
the
speaker
cabinet
or
grill
cloth.
e)
transportation
charges
to
and
from
the
factory
or
an
author-
ized
warranty
station.
This
warranty
is
not
applicable
to
any
instrument
which
shall
have
been
repaired
or
altered
in
any
way
so
as,
in
our
judgment,
to
affect
its
stability
or
reliability
or
has
been
subject
to
neglect,
mis-
use,
abuse,
negligence,
or
acci-
dent;
or
which
has
had
the
serial
number
altered,
effaced
or
re-
moved.
Neither
shall
this
warranty
apply
to
any
instrument
which
has
been
connected
other
than
in
accord-
ance
with
instructions
furnished
by
us.
SERVICE
HARMAN-KARDON
has
a
special
customer
service
division
to
an-
swer
all
questions
pertinent
to
the
installation
and
operation
of
your
unit.
Please
feel
free
to
write
to
us
at
any
time
and
we
shall
endeavor
to
offer
prompt
and
complete
advice.
If
your
problem
cannot
be
re-
solved
through
our
combined
ef-
forts,
we
may
wish
to
refer
you
to
a
local
authorized
repair
agency
or
we
may
prefer
to
authorize
the
return
of
your
unit
to
the
factory.
In
the
event
it
must
be
returned,
an
authorization
form
and
proper
packing
instructions
will
be
for-
warded
to
you.
This
authorization
form,
together
with
the
warranty
registration
number,
MUST
BE
RE-
TURNED
with
your
unit.
UNDER
NO
CIRCUMSTANCES
SHOULD
YOUR
UNIT
BE
SHIPPED
TO
THE
FACTORY
WITHOUT
PRIOR
AUTHORIZATION.
This
warranty
is
in
lieu
of
all
other
warranties,
expressed
or
implied,
and
of
all
other
obligations
or
lia-
bilities
on
our
part,
and
we
neither
assume
nor
authorize
any
repre-
sentative
or
other
person
to
as-
sume
for
us
any
other
liability
in
connection
with
the
sale
of
this
instrument.