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HP 2430tn HP LaserJet 2400 Series - Software Technical Reference (External) - Page 81

Troubleshooting a firmware update, Table 2-7

UPC - 829160290515

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Software description NOTE To verify that the firmware update succeeded, print a new configuration page from the control panel and verify that the firmware date code on the configuration page has changed. Troubleshooting a firmware update The following table lists the causes and results of possible interruptions to the firmware update. Table 2-7 Troubleshooting a firmware update Cause The job was cancelled from the control panel. A break in the I/O stream occurred during send (for example, the parallel cable was removed). A power cycle occurred during the RECEIVING UPGRADE process. A power cycle occurred during the PERFORMING UPGRADE process. A power cycle occurred during the INITIALIZING process. Result No update has occurred. No update has occurred. No update has occurred. No update has occurred. Resend the update through a parallel port. The update has been completed. Print jobs that are sent to the product while an update is in process do not interrupt the update. The following table lists possible reasons for the failure of a remote firmware update and the corrective action that is required for each situation. Table 2-8 Troubleshooting a firmware update failure Reason for firmware update failure The .RFU file is corrupted. The wrong product is contained in the .RFU file. The upgrade was interrupted. A flash hardware failure occurred. Corrective action The product recognizes that the file is corrupted and rejects the update. Download the file again and send the new file to the product. Download the file from www.hp.com/go/lj2410_firmware for the HP LaserJet 2410 printer, www.hp.com/go/lj2420_firmware for the HP LaserJet 2420 printer, or www.hp.com/go/lj2430_firmware for the HP LaserJet 2430 printer. The product recognizes the printer mismatch and rejects the update. Download the correct file and send it to the product. Download the file from www.hp.com/go/ lj2410_firmware for the HP LaserJet 2410 printer, www.hp.com/go/ lj2420_firmware for the HP LaserJet 2420 printer, or www.hp.com/go/ lj2430_firmware for the HP LaserJet 2430 printer. See Troubleshooting a firmware update. Although it is extremely unlikely, the product might have a hardware failure. Call technical support to address the problem (see the flyer that came with the product for a local telephone support list). NOTE All HP LaserJet products leave the factory with the most recent firmware version installed. If a remote firmware update fails, the .RFU file must be sent over a parallel port connection. Technology background information 65

Section	Page
Purpose and scope	17
Introduction	17
HP LaserJet 2410, 2420, and 2430 printers	18
Printing-system software CD	20
Software features	20
Printing system and installer	20
HP LaserJet 2410, 2420, and 2430 printing-system software CD for Windows systems	20
Installer features	22
HP LaserJet print drivers	23
HP PCL 5e, PCL 6, and PS emulation drivers	24
Print-driver version numbers for Windows operating systems	24
Macintosh and Macintosh-compatible printing system	25
Additional driver availability	25
Driver Autoconfiguration	26
Update Now	26
HP Driver Preconfiguration	26
HP LaserJet documentation	26
HP LaserJet 2400 Series User Guide	27
Hewlett Packard LaserJet 2410/2420/2430 series Printing System Install Notes	28
HP Driver Preconfiguration User Guide	28
HP Embedded Web Server Guide	29
HP Jetdirect Administrator's Guide	29
HP Device Installer Customization Wizard	29
Structure and availability of the software CD	31
In-box file layout	31
HP LaserJet software CD, Windows partition	31
HP LaserJet software CD, Macintosh partition	31
Availability and fulfillment	32
In-box CDs	32
Web deployment	37
Printing-system software	37
Standalone drivers	37
Other operating systems	38
Software component availability	38
Software description	39
Introduction	39
Supported operating systems	40
Technology background information	41
Driver Configuration	41
Bidirectional communication	41
Enterprise AutoConfiguration	42
HP Driver Preconfiguration	44
Lockable features	45
Continuous export	45
HP Driver Diagnostic Printer Check tool	45
HP Printer Access Tool	46
Euro character	46
HP Embedded Web Server and HP Toolbox	47
HP Embedded Web Server	47
The HP EWS frame	48
Information tab	48
Links to off-product solutions	49
Device Status screen	49
Configuration Page	50
Settings tab	51
Configure device	52
Alerts	53
Security	54
Networking tab	55
Configuration section	56
Security section	56
Diagnostics section	57
Network settings	57
HP Toolbox	57
HP Toolbox requirements	57
Installing HP Toolbox	58
Uninstalling HP Toolbox	58
To view the HP Toolbox	58
The HP Toolbox Frame	59
Top banner	59
Status tab	59
Troubleshooting tab	61
Print Quality Tools	61
Maintenance	62
Error Messages	62
Paper Jams	63
Supported Media	64
Printer Pages	65
Alerts tab	66
Documentation tab	67
Linking to the HP Embedded Web Server	68
Other Links	69
HP Web Jetadmin	70
Bluetooth	72
Remote firmware update	72
Determining the current level of firmware	72
Downloading the new firmware from the HP Web site	73
Remote firmware update by using FTP through a browser	73
Remote firmware update by using FTP on a direct network connection	74
Windows operating systems	74
Macintosh operating systems	75
Remote firmware update through a local Windows port	75
Windows 98 or Windows Me	76
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	77
Remote firmware update through a Windows network	77
Remote firmware update for UNIX systems	77
Remote firmware update by using Fetch (Mac OS 9.x only)	78
Remote firmware update by using the HP LaserJet Utility (Mac OS 9.x only)	78
Remote firmware update by using the LPR command	79
Remote firmware update through HP Web Jetadmin	79
Printer messages during the firmware update	80
Troubleshooting a firmware update	81
Printing print-ready documents from a command line	82
Print-ready file printing by using FTP through a browser	82
Print-ready file printing by using FTP on a direct network connection	82
Windows operating systems	82
Macintosh operating systems	83
Print-ready printing by using a local Windows port	84
Windows 98 or Windows Me	84
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003	85
Print-ready file printing in a Windows network	85
Print-ready file printing in UNIX systems	85
Print-ready file printing by using Fetch (Mac OS 9.x only)	85
File printing by using the HP LaserJet Utility (Mac OS 9.x only)	86
Print-ready file printing by using the LPR command	86
Driver-feature comparison in various operating systems	87
Job stream output	87
PJL/PJL Encoding	88
Job tracking	88
Connectivity	89
Bidirectional communication	89
HP Driver Preconfiguration	90
Bundle support	90
Tray and paper assignment	91
Installable options	91
UI features	92
Help features	92
Quick Sets	93
Paper Sizes	93
Media Types	93
Job storage	94
Print-quality and resolution	95
Reordering Options	95
Resizing options	96
Other document options	96
Watermarks	97
Alternative source/paper type	98
Printing destination	98
Finishing Options	99
Font support	99
Postscript-specific features	100
HP traditional print drivers for Windows	103
Introduction	103
HP traditional PCL 6 and PCL 5e driver features	104
Access to print drivers	104
Access to print drivers in Windows NT 4.0	104
Document Defaults... driver tabs	104
Properties driver tabs	105
Access to print drivers in Windows 98 and Windows Me	105
Help system	105
What's this? Help	106
Context-sensitive Help	106
Incompatible Options messages	106
Bubble Help	106
Finishing tab features	107
Print Task Quick Sets	108
Default Print Settings	109
User Guide Print Settings	111
Document Options	111
Correct Order for Rear Bin	112
Print on Both Sides	112
Automatically printing on both sides	112
Manually printing on both sides	112
Flip Pages Up	114
Booklet Printing	115
Book and Booklet Printing	115
Printing a Booklet	115
Printing a Book	116
Pages per Sheet	116
Print Page Borders	117
Page Order	117
Document preview image	117
Print Quality group box	118
Print Quality Details for the HP Traditional PCL 6 Driver	118
Current Setting	119
Font Settings	119
Output Settings	119
Resolution	120
Resolution Enhancement technology (REt)	120
Scale Patterns (WYSIWYG)	120
Print all Text as Black	120
Print Quality Details for the HP Traditional PCL 5e Driver	120
Current Setting	121
Graphics Settings	121
Font Settings	122
Output Settings	122
Resolution	122
Resolution Enhancement technology (REt)	122
Scale Patterns (WYSIWYG)	122
Print all Text as Black	123
Effects tab features	123
Print Task Quick Sets	124
Fit To Page group box	124
Print Document On	124
Scale to Fit	124
% of Normal Size	125
Watermarks	125
Watermarks drop-down menu	126
First Page Only	126
Edit	126
Current Watermarks	127
Watermark Message	128
Message Angle	128
Document preview image	128
Font Attributes	128
Name	128
Color	129
Shading	129
Size	129
Style	129
Default settings	129
Paper tab features	129
Print Task Quick Sets	130
Paper Options	131
Size is	131
Use Different Paper/Covers	132
Source Is	132
Type is	132
Custom	133
Name	134
Save, Delete, or Rename	135
Custom size (width and height controls)	136
Custom width and height control limits	136
Paper and envelope icons	137
Dynamic measurement units	137
Close	137
Use Different Paper/Covers	137
First Page	138
Front Cover	139
Other Pages	140
Last Page	141
Back Cover	141
Document preview image	142
Product image	143
Job Storage tab features	143
Job Storage tab	144
Print Task Quick Sets	145
Status group box	145
Job Storage Mode	145
Off	145
Proof and Hold	145
Private Job	146
Using a PIN for Private Job	146
PIN	146
Job notification	146
User Name	147
Job Name	147
Using Job Storage features when printing	147
Releasing a Job Storage print job	148
Deleting a Job Storage print job	148
Basics tab features	148
Print Task Quick Sets	149
Copies	150
Orientation	150
Document preview image	150
About	150
Properties tabs	152
NT Forms tab features	152
Configuring the trays	153
Configure tab features	153
Printer Model	154
Paper Handling Options	155
Duplexing Unit	155
Allow Manual Duplexing	156
Mopier Enabled	156
Mopier mode and collation	156
Optional Paper Sources	157
Other Options	157
More configuration options	157
Storage	158
Fonts	158
Include types in application source list	160
Alternative letterhead mode	160
Ignore Application Collation	160
Printer memory	160
Allow Scaling from Large Paper	161
Automatic configuration	161
Printer image	161
HP Traditional Postscript 3 Emulation Driver features	162
Access to print drivers	162
Access to print drivers in Windows NT 4.0	162
Properties driver tabs	163
Access to print-driver settings in Windows 98 and Windows Me	163
PS 3 emulation support for the HP LaserJet 2410, 2420, and 2430 printer	163
Help system	163
What's this Help	164
Context-sensitive Help	164
Page Setup tab features	164
Advanced tab features	165
Paper/Output	166
Graphic	166
Document Options	166
Page Layout Option	167
PostScript Options	167
Printer Features	168
Job Storage tab features	170
Job Storage tab	170
Status group box	171
Job Storage Mode	171
Off	172
Proof and Hold	172
Private Job	172
Using a PIN for Private Job	173
Job Identification	173
User Name	173
Job Name	173
PIN	173
Using Job Storage features when printing	174
Releasing a Job Storage print job	174
Deleting a Job Storage print job	174
Device Settings tab	175
Form to Tray Assignment	177
Font Substitution Table	178
Postscript Configure	178
Available PostScript Memory	178
Output Protocol	178
Send Ctrl-D Before Each Job	179
Send Ctrl-D After Each Job	179
Job Timeout	179
Wait Timeout	179
Minimum Font Size to Download as Outline	179
Maximum Font Size to Download as Outline	179
Installable Options	180
Duplex Unit (for 2-sided Printing)	180
Mopier Mode	180
Job Storage	180
Tray 3	180
Printer Memory	181
HP PCL 6, HP PCL 5e, and HP PS 3 emulation unidrivers for Windows	183
Introduction	183
HP PCL 6, HP PCL 5e, and PS emulation unidriver features	184
Access to print drivers	184
Help system	184
What's this? Help	185
Context-sensitive Help	185
Incompatible Print Settings messages	185
Advanced tab features	186
Paper/Output	187
Copy Count	187
Collated	187
Graphic options	188
Document Options	188
Advanced Printing Features	188
Print Optimizations	188
Printer Features	188
Print All Text as Black	189
Send TrueType as Bitmap	189
REt	189
Alternative Letterhead Mode	189
Graphics Mode	189
Layout Options	190
Page Order	190
Paper/Quality tab features	190
Print Task Quick Sets	191
Default Print Settings	192
User Guide Print Settings	195
Type new Quick Set name here	195
Paper Options	196
Size is	196
Custom	197
Name	197
Paper size	198
Units	198
Custom width and height control limits	198
Use Different Paper/Covers	198
Source Is	198
Type is	199
Use Different Paper/Covers	200
Front Cover	200
First Page	202
Other Pages	203
Last Page	204
Back Cover	205
Document preview image	206
Print Quality	206
Effects tab features	207
Print Task Quick Sets	208
Resizing options	209
Actual Size	209
Print Document On	209
Scale to Fit	209
% of Normal Size	210
Document preview image	210
Watermarks	210
Current watermarks	212
Watermark Message	212
Message Angle	212
Font Attributes	212
Name	213
Color	213
Shading	213
Size	213
Style	213
Default settings	213
Finishing tab features	213
Print Task Quick Sets	214
Document Options	215
Correct Order for Rear Bin	215
Print on Both Sides	215
Automatically printing on both sides	215
Manually printing on both sides	216
Flip Pages Up	217
Booklet layout	218
Book and Booklet Printing	218
Printing a Booklet	218
Printing a Book	219
Pages per Sheet	219
Print Page Borders	219
Page Order	219
Document preview image	220
Orientation	220
Job Storage tab features	221
Job Storage tab	221
Print Task Quick Sets	223
Status group box	223
Job Storage Mode	223
Off	223
Proof and Hold	223
Private Job	224
Using a PIN for Private Job	224
Require PIN	224
Job notification	224
User Name	224
Job Name	225
Using Job Storage features when printing	225
Releasing a Job Storage print job	225
Deleting a Job Storage print job	226
Properties tabs	226
Device Settings	226
Form to Tray Assignment	227
Font Substitution Table	228
External Fonts	229
Installing external fonts	230
Removing external fonts	230
Postscript options	231
Available PostScript Memory	231
Output Protocol	232
Send Ctrl-D Before Each Job	232
Send Ctrl-D After Each Job	232
Convert Gray Text to PostScript Gray	232
Convert Gray Graphics to PostScript Gray	232
Add Euro Currency Symbol to PostScript Fonts	232
Job Timeout	232
Wait Timeout	233
Minimum Font Size to Download as Outline	233
Maximum Font Size to Download as Outline	233
Installable Options	233
Automatic Configuration	233
Tray 3	234
Duplex Unit (for 2-Sided Printing)	234
Allow Manual Duplexing	234
Printer Memory	234
Job Storage	234
Mopier Mode	234
Mopier mode and collation	235
Postscript Passthrough	235
About tab	236
Installing the Windows printing-system components	237
Supported Windows operating systems	238
System requirements	239
Font support	240
Basic fonts	240
Default fonts	240
Installation instructions	246
General installation for Windows 98, Me, 2000, and XP operating systems	246
Installing from the printing-system CD	246
Installing from a network or from downloaded files	247
Detailed Windows installation	247
Using the Back and Cancel buttons	247
Modifying a pre-existing installation	247
Typical Installation dialog box sequence	248
Custom Installation	273
Installing print drivers by using the Add Printer feature	274
Installer Customization Wizard for Windows	275
Running the installer customization wizard	275
Dialogs	275
Distribution	292
Point and Print installation for Windows 98, Me, NT 4.0, 2000, XP, and Server 2003	292
Setting a default printer	293
Installation for Macintosh, Linux, and UNIX operating systems	295
System requirements	296
Macintosh	296
Linux	296
UNIX	296
Macintosh	297
Macintosh component descriptions	297
HP LaserJet PPDs	297
PDEs	297
HP Toolbox	297
HP Embedded Web Server	297
Install notes	298
Online help	298
Screen fonts	298
Font support	298
Installing the Macintosh printing system	302
To install the HP LaserJet printing-system software for the Macintosh OS	302
To set up an AppleTalk networked Printer with Mac OS 9.x	302
To set up a Printer with Mac OS X	303
To set up an IP/LPR networked Printer with Mac OS 9.x	303
Uninstalling the Macintosh printing system	303

Match case Limit results 1 per page

NOTE

To verify that the firmware update succeeded, print a new configuration page from the

control panel and verify that the firmware date code on the configuration page has changed.

Troubleshooting a firmware update

The following table lists the causes and results of possible interruptions to the firmware update.

Table 2-7

Troubleshooting a firmware update

Cause

Result

The job was cancelled from the control panel.

No update has occurred.

A break in the I/O stream occurred during send (for

example, the parallel cable was removed).

No update has occurred.

A power cycle occurred during the

RECEIVING UPGRADE

process.

No update has occurred.

A power cycle occurred during the

PERFORMING

UPGRADE

process.

No update has occurred. Resend the update through a

parallel port.

A power cycle occurred during the

INITIALIZING

process.

The update has been completed.

Print jobs that are sent to the product while an update is in process do not interrupt the update.

The following table lists possible reasons for the failure of a remote firmware update and the

corrective action that is required for each situation.

Table 2-8

Troubleshooting a firmware update failure

Reason for firmware update failure

Corrective action

The .RFU file is corrupted.

The product recognizes that the file is corrupted and rejects the update.

Download the file again and send the new file to the product. Download the file

from

www.hp.com/

go/lj2410_firmware

for the HP LaserJet 2410 printer,

www.hp.com/

go/lj2420_firmware

for the HP LaserJet 2420 printer, or

www.hp.com/

go/lj2430_firmware

for the HP LaserJet 2430 printer.

The wrong product is contained in

the .RFU file.

The product recognizes the printer mismatch and rejects the update. Download

the correct file and send it to the product. Download the file from

www.hp.com/

go/

lj2410_firmware

for the HP LaserJet 2410 printer,

www.hp.com/

go/

lj2420_firmware

for the HP LaserJet 2420 printer, or

www.hp.com/

go/

lj2430_firmware

for the HP LaserJet 2430 printer.

The upgrade was interrupted.

See

Troubleshooting

firmware

update

A flash hardware failure occurred.

Although it is extremely unlikely, the product might have a hardware failure. Call

technical support to address the problem (see the flyer that came with the

product for a local telephone support list).

NOTE

All HP LaserJet products leave the factory with the most recent firmware version

installed. If a remote firmware update fails, the .RFU file must be sent over a parallel port

connection.

Technology background information

Software description