HP 2820 Service Manual - Page 262
No document sent, No fax answer., Canceled send, Redial pending
UPC - 829160742304
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Table 6-2 Alert and warning messages (continued) Control panel message Description Recommended action Make sure that you are using the telephone cord that came with the device. Unplug the device telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the device telephone cord into a jack for another phone line. Make sure that the telephone cord connects the device directly to the wall jack. Remove any third-party devices, such as an answering machine, that are connected between the device and the wall jack. Update the firmware. See Updating or recovering the firmware code. If the error persists, check the flat flexible cable between the LIU and the formatter. Reseat or replace the cable. If the error persists, replace the LIU. See Removing the formatter and line interface unit (LIU). No document sent The device did not scan any pages, or it did not receive any pages from the computer to transmit a fax. Try sending the fax again. No fax answer. Canceled send Attempts to redial a fax number failed, or Call the recipient to ensure that the fax the "Redial-no answer" option was turned off. machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. Unplug the telephone cord from both the device and the wall and replug the cord. Unplug the device telephone cord from the wall, plug in a telephone, and try making a voice call. Plug the device phone cord into a jack for another phone line. Make sure that the telephone cord connects the device directly to the wall jack. Remove any third-party devices, such as an answering machine, that are connected between the device and the wall jack. If the error persists, check the flat flexible cable between the LIU and the formatter. Reseat or replace the cable. If the error persists, replace the LIU. See Removing the formatter and line interface unit (LIU). No fax answer Redial pending The receiving fax line did not answer. The device attempts to redial after a few minutes. Allow the device to retry sending the fax. Call the recipient to ensure that the fax machine is on and ready. 250 Chapter 6 Troubleshooting ENWW