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HP 3800n HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide - Page 148

Type Mismatch In Tray Xx, Tray Xx Open Or Empty - color laserjet service error

UPC - 882780026919

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Control panel message Description Recommended action For help press alternates with Ready TRAY XX OPEN OR EMPTY alternates with The tray is open or empty, but the current print job does not require this tray. Close or fill the tray. Ready TYPE MISMATCH IN TRAY XX alternates with Ready The tray is loaded with a media type that is different than the type for which the tray is configured. Printing can continue from other trays, but not from this one. In the PAPER HANDLING menu, configure the tray for the correct type. Unauthorized supply in use alternates with Ready The printer has detected that a non-HP supply is currently installed and (override) was pressed. If you believe you purchased an HP supply, go to www.hp.com/go/anticounterfeit. Service or repairs required as a result of using non-HP supplies are not covered under HP warranty. USB ACCESSORY ERROR HP Color LaserJet 3000 and 3800 Series 1. printers only. 2. The printer has detected too much current on the USB storage accessory. 3. Turn the printer off. Remove the USB storage accessory. Replace the USB storage accessory. 4. Turn the printer on. USB Storage initializing HP Color LaserJet 3000 and 3800 Series printers only. No action necessary. The USB storage device is initializing. USB Storage not functional HP Color LaserJet 3000 and 3800 Series printers only. Replace the USB storage device. The USB storage device is not working. USB STORAGE DEVICE FAILURE alternates with Ready For the HP Color LaserJet 3000 and 3800 Series printers only. The USB storage device has failed. 1. Printing can continue for jobs that do not require the storage device. 2. To remove this message from the display, press . To clear press 3. If the message persists, turn the printer off, remove and re-install the storage device, and then turn the printer on. 4. If the message persists, replace the storage device. USB STORAGE FILE OPERATION FAILED For the HP Color LaserJet 3000 and 3800 1. Series printers only. alternates with 2. The printer received a PJL file system Ready command that attempted to perform an illogical operation (for example, to download 3. To clear press a file to a nonexistent directory). Printing can continue. To remove this message from the display, press . If the message reappears, a problem might exist in the software program. 134 Chapter 8 Problem solving ENWW

Section	Page
Printer basics	15
Quick access to printer information	16
Printers at a glance	17
HP Color LaserJet 3000 Series printer	17
HP Color LaserJet 3600 Series printer	18
HP Color LaserJet 3800 Series printer	18
Features at a glance	19
Walkaround	21
Printer software	23
HP Color LaserJet 3000 Series printer and HP Color LaserJet 3800 Series printer drivers	23
HP Color LaserJet 3600 Series printer drivers	23
Additional drivers	24
Opening the printer drivers	25
Software for networks	25
HP Web Jetadmin	26
UNIX	26
Linux	26
Utilities	26
HP Easy Printer Care Software	26
Embedded Web server	26
Features	27
Other components and utilities	27
Print-media specifications	28
Supported media types	28
Supported media sizes	29
Control panel	31
Control-panel overview	32
Control-panel indicator lights	33
Display	33
Using the control-panel menus	35
To use the menus	35
Retrieve Job menu	36
Information menu	37
Paper Handling menu	38
Configure Device menu	39
Printing sub-menu	39
Print Quality sub-menu	41
System Setup sub-menu	42
I/O sub-menu	45
Resets sub-menu	45
Diagnostics menu	47
Changing printer control-panel configuration settings	48
Tray Behavior menu options	48
To set the Use Requested Tray feature	48
To set the Manually Feed Prompt feature	49
To set the PS Defer Media feature	49
To set the Use Another Tray feature	49
To set the Size/Type Prompt feature	49
To set the Duplex Blank Pages feature	50
Sleep Delay and Sleep Mode features	50
To set the Sleep Delay feature	50
To disable or enable the Sleep Mode feature	51
Display Brightness feature	51
To set the Display Brightness feature	51
Personality feature	51
To set the Personality feature	51
Clearable Warnings feature	52
To set the Clearable Warnings feature	52
Auto Continue feature	52
To set the Auto Continue feature	52
Replace Supplies feature	53
To set the Replace Supplies feature	53
Jam Recovery feature	53
To set the Jam Recovery feature	53
Language feature	54
To select a language	54
Using the printer control panel in shared environments	55
I/O configuration	57
USB configuration	58
Connecting the USB cable	58
Network configuration	59
Manually configuring TCP/IP parameters from the printer control panel	59
Setting an IP address	59
Setting the subnet mask	59
Setting the default gateway	60
Disabling network protocols (optional)	60
To disable IPX/SPX	61
To disable AppleTalk	61
To disable DLC/LLC	61
Enhanced I/O (EIO) configuration	62
HP Jetdirect EIO print servers	62
Printing tasks	63
Controlling print jobs	64
Source	64
Type and Size	64
Priority for print settings	64
Gaining access to printer driver settings	65
Selecting print media	66
Paper to avoid	66
Paper that can damage the printer	66
Configuring trays	68
Configuring size	68
Configuring type	68
Configuring tray 1 for custom paper	68
Configuring tray 2 or tray 3 for custom paper	69
Printing from tray 1 (multipurpose tray)	70
Loading paper into tray 1	71
Printing envelopes from tray 1	73
To load envelopes into tray 1	73
Printing envelopes	74
Printing from tray 2 and tray 3	75
Loading tray 2	75
Loading tray 3	78
Automatic media type sensing (auto sense mode)	81
Tray 1 sensing	81
Tray 2 or tray 3 sensing	82
Using features in the Windows printer driver	83
Creating and using quick sets	83
Using watermarks	84
Resizing documents	84
Setting a custom paper size from the printer driver	84
Using different paper and printing covers	85
Printing a blank first page	85
Printing multiple pages on one sheet of paper	85
Setting the color options	86
Using the HP Digital Imaging Options dialog box	86
Using the Services tab	87
Using features in the Macintosh printer driver	88
Creating and using presets in Mac OS X	88
Printing a cover page	88
Printing multiple pages on one sheet of paper	89
Setting the color options	89
Printing on special media	90
Transparencies	90
Glossy paper	90
Colored paper	90
Envelopes	91
Labels	91
Heavy paper	91
HP LaserJet Tough paper	92
Preprinted forms and letterhead	92
Recycled paper	92
Using 2-sided (duplex) printing	93
Automatic 2-sided printing	93
Control-panel settings for automatic 2-sided printing	94
To turn 2-sided printing on or off from the control panel	94
Options for binding 2-sided printing jobs	94
Manual 2-sided printing	94
Managing special printing situations	96
Printing a different first page	96
Printing on custom-size media	96
Stopping a print request	96
To stop the current print job from the printer control panel	96
To stop the current print job from the software program	96
Managing stored jobs	98
Managing memory	99
Managing the printer	101
Using printer information pages	102
Configuring e-mail alerts	104
Using the embedded Web server	105
To access the embedded Web server by using a network connection	105
Embedded Web server sections	105
Using the HP Easy Printer Care Software	108
Supported operating systems	108
To use the HP Easy Printer Care Software	108
HP Easy Printer Care Software sections	108
Using the HP Printer Utility for Macintosh	110
Opening the HP Printer Utility	110
HP Printer Utility features	110
Color	113
Using color	114
HP ImageREt	114
Media selection	114
Color options	114
Standard red-green-blue (sRGB)	114
Printing in four colors (CMYK)	115
CMYK ink-set emulation (PostScript only)	115
Managing color	116
Print in Grayscale	116
Automatic or manual color adjustment	116
Manual color options	116
Restricting color printing	117
Matching colors	119
Sample book color matching	119
Printing color samples	119
Maintenance	121
Managing supplies	122
Supplies life	122
Approximate print-cartridge replacement intervals	122
Checking the print-cartridge life	122
Print-cartridge storage	123
HP print cartridges	124
Non-HP print cartridges	124
Print-cartridge authentication	124
HP fraud hotline and Web site	124
Replacing supplies and parts	125
Supply replacement guidelines	125
Changing print cartridges	125
To change the print cartridge	126
Cleaning the printer	129
To clean the printer using the printer control panel	129
Problem solving	131
Basic troubleshooting checklist	132
Factors that affect printer performance	132
Control-panel message types	133
Control-panel messages	134
Jams	150
Jam recovery	150
Common causes of jams	152
Clearing jams	153
Paper-handling problems	163
Troubleshooting-information pages	168
Printer response problems	169
Printer control-panel problems	172
Color-printing problems	173
Incorrect printer output	175
Printer output problems	175
Guidelines for printing with different fonts	176
Macintosh problems	177
Solving problems with Mac OS V9.x	177
Solving problems with Mac OS X	179
Software program problems	182
Print-quality troubleshooting	183
Print-quality problems associated with media	183
Overhead transparency defects	183
Print-quality problems associated with the environment	184
Print quality problems associated with jams	184
Print-quality problems associated with toner buildup inside the printer	184
Print-quality-troubleshooting pages	184
Calibrating the printer	185
Supplies and accessories	187
Parts and supplies	188
Ordering by using the embedded Web server	190
Service and support	191
Hewlett-Packard limited warranty statement	192
Print cartridge limited warranty statement	193
HP maintenance agreements	194
On-site service agreements	194
Next-day on-site service	194
Weekly (volume) on-site service	194
Extended warranty	194
Repacking the printer	195
Printer specifications	197
Physical specifications	197
Electrical specifications	198
Power-consumption specifications	199
Acoustic specifications	200
Operating-environment specifications	201
Regulatory information	203
FCC regulations	204
Environmental product stewardship program	205
Protecting the environment	205
Ozone production	205
Power consumption	205
Toner consumption	205
Paper use	205
Plastics	205
HP LaserJet printing supplies	205
HP printing supplies returns and recycling program information	206
Paper	206
Material restrictions	206
Disposal of waste equipment by users in private households in the European Union	207
Material Safety Data Sheet (MSDS)	207
Extended warranty	207
For more information	207
Declaration of conformity (HP Color LaserJet 3000 series)	208
Declaration of conformity (HP Color LaserJet 3600 series and HP Color LaserJet 3800 series)	209
Safety statements	210
Laser safety	210
Canadian DOC regulations	210
EMI statement (Korea)	210
VCCI statement (Japan)	210
Power cord statement (Japan)	210
Laser statement for Finland	211
Working with memory	213
Printer memory	213
Installing memory DIMMs	214
To install memory and font DIMMs	214
Enabling memory	216
To enable memory for Windows	216
Checking DIMM installation	217
To check DIMM installation	217
Glossary	219

Match case Limit results 1 per page

Control panel message

Description

Recommended action

For help press

alternates with

Ready

TRAY XX OPEN OR EMPTY

alternates with

Ready

The tray is open or empty, but the current

print job does not require this tray.

Close or fill the tray.

TYPE MISMATCH IN TRAY XX

alternates with

Ready

The tray is loaded with a media type that is

different than the type for which the tray is

configured. Printing can continue from other

trays, but not from this one.

In the

PAPER HANDLING

menu, configure

the tray for the correct type.

Unauthorized supply in use

alternates with

Ready

The printer has detected that a non-HP

supply is currently installed and

(override)

was pressed.

If you believe you purchased an HP supply,

go to

www.hp.com/

go/anticounterfeit

Service or repairs required as a result of using

non-HP supplies are not covered under

HP warranty.

USB ACCESSORY ERROR

HP Color LaserJet 3000 and 3800 Series

printers only.

The printer has detected too much current on

the USB storage accessory.

Turn the printer off.

Remove the USB storage accessory.

Replace the USB storage accessory.

Turn the printer on.

USB Storage <X> initializing

HP Color LaserJet 3000 and 3800 Series

printers only.

The USB storage device is initializing.

No action necessary.

USB Storage <X> not functional

HP Color LaserJet 3000 and 3800 Series

printers only.

The USB storage device is not working.

Replace the USB storage device.

USB STORAGE DEVICE FAILURE

alternates with

Ready

To clear press

For the HP Color LaserJet 3000 and 3800

Series printers only.

The USB storage device has failed.

Printing can continue for jobs that do not

require the storage device.

To remove this message from the

display, press

If the message persists, turn the printer

off, remove and re-install the storage

device, and then turn the printer on.

If the message persists, replace the

storage device.

USB STORAGE FILE OPERATION FAILED

alternates with

Ready

To clear press

For the HP Color LaserJet 3000 and 3800

Series printers only.

The printer received a PJL file system

command that attempted to perform an

illogical operation (for example, to download

a file to a nonexistent directory).

Printing can continue.

To remove this message from the

display, press

If the message reappears, a problem

might exist in the software program.

134

Chapter 8

Problem solving

ENWW