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HP 5850 Service Reference Guide: HP Compaq dc5850 Business PC - Page 247

SFF front I/O device, Recovery Mode, Boot Block

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diskette 190 Drive Key 217 front panel 218 general 185 hard drive 193 hardware installation 207 Internet access 219 keyboard 205 Media Card Reader 196 memory 212 monitor 198 mouse 205 network 209 power 189 printer 204 processor 214 software 221 processor MT removal and replacement 98 SFF removal and replacement 156 processor problems 214 product ID location 60 protecting hard drive 48 protecting ROM, caution 32 ProtectTools Security Manager 26 PXE (Preboot Execution Environment) 24 R ReadyBoost card MT removal and replacement 92 SFF removal and replacement 150 rear chassis fan MT removal and replacement 100 Recovery Mode, Boot Block Emergency 33 recovery, software 22 reference designators 223 Remote ROM Flash 32 remote setup 24 Remote System Installation 24 removable hard drive replacing 88, 145 removal and replacement MT access panel 66 MT expansion cards 72 MT fan shroud 93 MT fan/air baffle 94 MT front bezel 67 MT front USB panel 95 MT heatsink 97 MT memory 69 MT power supply 102 MT power switch/LED assembly 96 MT processor 98 MT ReadyBoost card 92 MT rear chassis fan 100 MT serial port 101 MT speaker 99 MT system board 104 SFF battery 160 SFF bezel blanks 116 SFF cable routing 149 SFF computer access panel 114 SFF drives 129 SFF fan shroud 152 SFF front bezel 115, 121, 123, 133, 134, 141 SFF front I/O device 154 SFF heatsink 155 SFF inner baffle 151 SFF power supply 158 SFF power switch assembly 153 SFF processor 156 SFF ReadyBoost card 150 SFF speaker 157 SFF system board 159 removing diskette drive 80, 137 expansion slot cover 73, 124 hard drive 85, 141 media card reader 80, 137 optical drive 80, 133 PCI card 74, 125 PCI Express card 74, 125 retired solutions 31 riser board reference designators 223 ROM flash 32 Remote Flash 32 S safety and comfort 182 safety precautions cleaning 56 SATA connectors on system board 49 data cable pinouts 50 hard drive characteristics 49 pin assignments 169 power cable pinouts 50 screws, correct size 58 security cable lock 47, 62, 109 DriveLock 44 features, table 40 fingerprint identification technology 47 front bezel 65, 113 HP Business PC Security Lock 63, 111 MT 62 padlock 62, 110 password 41 ProtectTools Security Manager 26 settings 39 SFF 109 Smart Cover Lock 46 Smart Cover Sensor 45 serial interface pin assignments 164 serial number location 60 serial port MT removal and replacement 101 service considerations 57 setup copying to multiple computers 34 copying to single computer 34 initial 22 replicating 34 setup password changing 43 deleting 43 Index 235

Section	Page
Installing and Customizing the Software	13
Installing the Operating System	13
Installing or Upgrading Device Drivers	13
HP Backup and Recovery Manager	14
Computer Setup (F10) Utility	15
Computer Setup (F10) Utilities	15
Using Computer Setup (F10) Utilities	16
Computer Setup—File	17
Computer Setup—Storage	18
Computer Setup—Security	21
Computer Setup—Power	24
Computer Setup—Advanced	25
Recovering the Configuration Settings	27
HP Insight Diagnostics	28
HP Insight Diagnostics	28
Accessing HP Insight Diagnostics	28
Survey Tab	29
Test Tab	30
Status Tab	30
Log Tab	31
Help Tab	31
Saving and Printing Information in HP Insight Diagnostics	32
Downloading the Latest Version of HP Insight Diagnostics	32
Protecting the Software	32
HP Backup and Recovery Manager	33
Desktop Management	34
Initial Configuration and Deployment	34
HP Software Agent	35
Altiris Deployment Solution Agent	35
Remote System Installation	36
Software Updating and Management	36
HP Client Management Interface	36
HP SoftPaq Download Manager	37
HP System Software Manager	37
HP ProtectTools Security Manager	38
HP Client Configuration Manager	38
HP Configuration Management Solution	39
HP Client Manager for Altiris	39
Altiris Client Management Suite	40
HP Client Catalog for SMS	40
HP Backup and Recovery Manager	40
Intel vPro-branded PCs with Active Management Technology	41
Verdiem Surveyor	43
HP Proactive Change Notification	43
Subscriber’s Choice	43
Retired Solutions	43
ROM Flash	44
Remote ROM Flash	44
HPQFlash	44
Boot Block Emergency Recovery Mode	45
Replicating the Setup	46
Copying to Single Computer	46
Copying to Multiple Computers	46
Creating a Bootable Device	47
Supported USB Flash Media Device	47
Unsupported USB Flash Media Device	49
Dual-State Power Button	50
HP Web Site Support	50
Industry Standards	51
Asset Tracking and Security	51
Password Security	53
Establishing a Setup Password Using Computer Setup	53
Establishing a Power-On Password Using Computer Setup	54
Entering a Power-On Password	54
Entering a Setup Password	54
Changing a Power-On or Setup Password	55
Deleting a Power-On or Setup Password	55
National Keyboard Delimiter Characters	56
Clearing Passwords	56
DriveLock	56
Using DriveLock	56
DriveLock Applications	57
Smart Cover Sensor	57
Setting the Smart Cover Sensor Protection Level	58
Smart Cover Lock	58
Locking the Smart Cover Lock	58
Unlocking the Smart Cover Lock	59
Using the Smart Cover FailSafe Key	59
Cable Lock Provision	59
Fingerprint Identification Technology	59
Fault Notification and Recovery	60
Drive Protection System	60
Surge-Tolerant Power Supply	60
Thermal Sensor	60
Serial and Parallel ATA Drive Guidelines and Features	61
SATA Hard Drives	61
SATA Hard Drive Cables	62
SATA Data Cable	62
SATA Power Cable	62
PATA Device Information	63
ATA SMART Drives	63
Hard Drive Capacities	63
Identifying the Chassis, Routine Care, and Disassembly Preparation	64
Chassis Designations	64
Small Form Factor (SFF)	64
Microtower (MT)	65
Electrostatic Discharge Information	65
Generating Static	65
Preventing Electrostatic Damage to Equipment	66
Personal Grounding Methods and Equipment	66
Grounding the Work Area	66
Recommended Materials and Equipment	67
Operating Guidelines	67
Routine Care	68
General Cleaning Safety Precautions	68
Cleaning the Computer Case	68
Cleaning the Keyboard	68
Cleaning the Monitor	69
Cleaning the Mouse	69
Service Considerations	69
Power Supply Fan	69
Tools and Software Requirements	70
Screws	70
Cables and Connectors	70
Hard Drives	70
Lithium Coin Cell Battery	71
Removal and Replacement Procedures Microtower (MT) Chassis	72
Serial Number Location	72
Preparation for Disassembly	73
External Security Devices	74
Cable Lock	74
Padlock	74
HP Business PC Security Lock	75
Front Bezel Security	77
Computer Access Panel	78
Front Bezel	79
Cable Management	80
Memory	81
Expansion Cards	84
Drives	88
System Board Drive Connections	90
Drive Positions	91
Removing an External 5.25-inch or 3.5-inch Drive	92
Installing an External 5.25-inch or 3.5-inch Drive	94
Removing an Internal 3.5-inch Hard Drive	97
Installing an Internal 3.5-inch Hard Drive	98
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	100
ReadyBoost Card	104
Processor Baffle	105
Fan/Air Baffle	106
Front USB Panel	107
Power Switch/LED Assembly	108
Heatsink	109
Processor	110
Speaker	111
Rear Chassis Fan	112
Optional Serial Port	113
Power Supply	114
System Board	116
Battery	117
Type 1 Battery Holder	118
Type 2 Battery Holder	118
Type 3 Battery Holder	119
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	120
Preparation for Disassembly	120
External Security Devices	121
Installing a Security Lock	121
Cable Lock	121
Padlock	122
HP Business PC Security Lock	123
Front Bezel Security	125
Computer Access Panel	126
Front Bezel	127
Bezel Blanks	128
Using the Small Form Factor Computer in a Tower Orientation	129
Installing Additional Memory	131
DIMMs	131
DDR2-SDRAM DIMMs	131
Populating DIMM Sockets	132
Installing DIMMs	133
Expansion Cards	135
Cable Management	139
Cable Connections	140
Drives	141
Drive Positions	141
Installing and Removing Drives	142
System Board Drive Connections	144
Removing an Optical Drive	145
Installing an Optical Drive into the 5.25-inch Drive Bay	146
Removing an External 3.5-inch Drive	149
Installing a Drive into the 3.5-inch External Drive Bay	151
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive	153
Removing and Replacing a Removable 3.5-inch SATA Hard Drive	157
Cable Routing	161
ReadyBoost Card	162
Inner Baffle	163
Fan/Outer Baffle	164
Power Switch Assembly	165
Front I/O Device	166
Heatsink	167
Processor	168
Speaker	169
Power Supply	170
System Board	171
Battery	172
Type 1 Battery Holder	173
Type 2 Battery Holder	173
Type 3 Battery Holder	174
Connector Pin Assignments	175
Keyboard	175
Mouse	175
Ethernet RJ-45	175
Serial Interface, Powered and Non-Powered	176
USB	176
Microphone	176
Headphone	177
Line-in Audio	177
Line-out Audio	177
External Infrared Transceiver	177
Monitor	178
ATA/ATAPI (IDE) Standard Drive Cable	179
24-Pin Power (CMT and MT models)	179
24-Pin MicroFit Power (USDT, SFF, and ST models)	180
4-Pin Power (for CPU) (MT and CMT models)	180
6-Pin Power (for CPU) (USDT, SFF, and ST models)	180
SATA Data and Power	181
PCI Express	181
PCI Express	182
DVI Connector	183
Power Cord Set Requirements	184
General Requirements	184
Japanese Power Cord Requirements	184
Country-Specific Requirements	185
POST Error Messages	186
POST Numeric Codes and Text Messages	187
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes	191
Troubleshooting Without Diagnostics	194
Safety and Comfort	194
Before You Call for Technical Support	194
Helpful Hints	195
Solving General Problems	197
Solving Power Problems	201
Solving Diskette Problems	202
Solving Hard Drive Problems	205
Solving Media Card Reader Problems	208
Solving Display Problems	210
Solving Audio Problems	214
Solving Printer Problems	216
Solving Keyboard and Mouse Problems	217
Solving Hardware Installation Problems	219
Solving Network Problems	221
Solving Memory Problems	224
Solving Processor Problems	226
Solving CD-ROM and DVD Problems	227
Solving Drive Key Problems	229
Solving Front Panel Component Problems	230
Solving Internet Access Problems	231
Solving Software Problems	233
Contacting Customer Support	234
System Board and Riser Board Reference Designators	235
Specifications	241
Microtower Chassis	241
Small Form Factor Chassis	243

Match case Limit results 1 per page

diskette

190

Drive Key

217

front panel

218

general

185

hard drive

193

hardware installation

207

Internet access

219

keyboard

205

Media Card Reader

196

memory

212

monitor

198

mouse

205

network

209

power

189

printer

204

processor

214

software

221

processor

MT removal and

replacement

SFF removal and

replacement

156

processor problems

214

product ID location

protecting hard drive

protecting ROM, caution

ProtectTools Security

Manager

PXE (Preboot Execution

Environment)

ReadyBoost card

MT removal and

replacement

SFF removal and

replacement

150

rear chassis fan

MT removal and

replacement

100

Recovery Mode, Boot Block

Emergency

recovery, software

reference designators

223

Remote ROM Flash

remote setup

Remote System Installation

removable hard drive

replacing

88,

145

removal and replacement

MT access panel

MT expansion cards

MT fan shroud

MT fan/air baffle

MT front bezel

MT front USB panel

MT heatsink

MT memory

MT power supply

102

MT power switch/LED

assembly

MT processor

MT ReadyBoost card

MT rear chassis fan

100

MT serial port

101

MT speaker

MT system board

104

SFF battery

160

SFF bezel blanks

116

SFF cable routing

149

SFF computer access

panel

114

SFF drives

129

SFF fan shroud

152

SFF front bezel

115,

121,

123,

133,

134,

141

SFF front I/O device

154

SFF heatsink

155

SFF inner baffle

151

SFF power supply

158

SFF power switch

assembly

153

SFF processor

156

SFF ReadyBoost card

150

SFF speaker

157

SFF system board

159

removing

diskette drive

80,

137

expansion slot cover

73,

124

hard drive

85,

141

media card reader

80,

137

optical drive

80,

133

PCI card

74,

125

PCI Express card

74,

125

retired solutions

riser board

reference designators

223

ROM

flash

Remote Flash

safety and comfort

182

safety precautions

cleaning

SATA

connectors on system

board

data cable pinouts

hard drive characteristics

pin assignments

169

power cable pinouts

screws, correct size

security

cable lock

47,

62,

109

DriveLock

features, table

fingerprint identification

technology

front bezel

65,

113

HP Business PC Security

Lock

63,

111

padlock

62,

110

password

ProtectTools Security

Manager

settings

SFF

109

Smart Cover Lock

Smart Cover Sensor

serial interface pin

assignments

164

serial number location

serial port

MT removal and

replacement

101

service considerations

setup

copying to multiple

computers

copying to single computer

initial

replicating

setup password

changing

deleting

Index

235