HP 635 HP Limited Warranty and Techincal Support - 3-year - North America - Page 11

done at no additional charge under the type of warranty service designated for your product. Based on availability, and where geography permits, CSR parts will be shipped for next-business-day delivery. Where geography permits, same-day or four-hour delivery may be offered at an additional charge. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where you are required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self-repair part, HP will pay all shipping and part return costs and determine the courier/carrier to be used. * Where applicable, HP will consider excluding charges for individuals with disabilities and the elderly upon request by the customer with proof of purchase and legally documented proof of any disability or handicap preventing the safe and complete repair of an HP product under the guidelines set forth in this Limited Warranty. Warranty Transfer to Another Country HP is not responsible for any handling fees, tariffs, or import duties that may be incurred in transferring the products. Products may be covered by export controls issued by the United States or other governments. Service Upgrades HP offers extra coverage for your product. For information on service upgrades, refer to http//www.hp.com. Service upgrades purchased in one country are NOT transferable to another country. 7 Notebook Documentation Team Saved date: 9/3/2006 09:29:12 Part Number: 413886-001 Title: Notebook Products Subject: Commercial-SMB Limited Warranty and Technical Support