HP 6720t Getting Started Guide - Windows XP - Page 53

The computer is unusually warm, The wireless network connection is not working, Contacting technical

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Troubleshooting The computer is unusually warm It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels unusually warm, it may be overheating because a vent is blocked. If you suspect that the computer is overheating, allow the computer to cool to room temperature. Then be sure to keep all vents free from obstructions while you are using the computer. ÅWARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ✎ If you cannot connect to a corporate network, contact the network administrator. ■ Be sure that the wireless device is turned on and the wireless light on the computer is blue. If the light is off, press the wireless button to turn on the wireless device. ■ Be sure that the computer display is open and the antennae are free from obstructions. ■ Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on. ■ Be sure that the wireless router or access point is turned on and properly connected to its power adapter and the cable or DSL modem, and that the lights are on. ■ Disconnect and then reconnect all cables, and turn the power off and then back on. Contacting technical support For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. Getting Started 49

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Troubleshooting
Getting Started
49
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the
computer feels
unusually
warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room
temperature. Then be sure to keep all vents free from obstructions while you are
using the computer.
Å
WARNING:
To reduce the possibility of heat-related injuries or of overheating the
computer, do not place the computer directly on your lap or obstruct the computer air
vents. Use the computer only on a hard, flat surface. Do not allow another hard
surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin
or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined
by the International Standard for Safety of Information Technology Equipment (IEC
60950).
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these
suggestions:
✎
If you cannot connect to a corporate network, contact the network
administrator.
■
Be sure that the wireless device is turned on and the wireless light on the
computer is blue. If the light is off, press the wireless button to turn on the
wireless device.
■
Be sure that the computer display is open and the antennae are free from
obstructions.
■
Be sure that the cable or DSL modem and its power cord are properly
connected and that the lights are on.
■
Be sure that the wireless router or access point is turned on and properly
connected to its power adapter and the cable or DSL modem, and that the
lights are on.
■
Disconnect and then reconnect all cables, and turn the power off and then
back on.
Contacting technical support
For the fastest possible resolution of your problem, have the computer and the
following information available when you call or e-mail:
■
Product name located on the display or keyboard.