HP 695c (English) Windows Users Guide - C4562-60287 - Page 65

46 Troubleshooting The print quality is poor The text or graphics are in the wrong place Something on the page is wrong or missing Cartridges. If ink is smearing, streaking, or is splotchy: q You might need to clean the print cartridges. See pages 55-56. q You might need to replace the print cartridges, as described in Step 4 of the setup guide. Banner lever. Make sure the banner lever is pushed to the left unless you're printing banners. Paper. If the printing is faded or the colors are dull or bleeding into each other, make sure you're using paper intended for inkjet printers and that you've loaded the paper print side down. Ink. You can control the amount of ink on the page by changing the Print Quality (on the Setup tab of the HP print settings dialog box). Paper orientation. If the printing is positioned incorrectly on the page, make sure you've selected the correct orientation (Portrait or Landscape) on the Features tab of the HP print settings dialog box. Alignment. If the color ink and black ink don't line up on the printed page, align the print cartridges. In the HP Toolbox, click the Printer Services tab, and then click Align the print cartridges. Loading. If the printing is slanted or skewed, try reloading the paper. Margin settings. If text is running off the edge of the page: q Make sure the margins are set correctly in your software program. q Make sure the elements in your document fit within the printable area of the page. (See page 59 for more information about your printer.) q Make sure you've selected the right paper size on the Setup tab of the HP print settings dialog box. Margin settings. If the printing is cut off around the edges, check your software application: q The correct margins are set. q The elements are scaled correctly. Colors. If the colors are wrong or missing: q Clean your tri-color print cartridge. In the HP Toolbox, click the Printer Services tab, and then click Clean the print cartridges. q Replace the tri-color print cartridge, as described in Step 4 of the setup guide. q Clear the Print in Grayscale option on the Color tab of the HP print settings dialog box. Communications. If meaningless characters are printing on your page, the computer might have lost communication with your printer. Try turning your computer and printer off and then turn them on again. If the problem persists, make sure all cables are plugged in tightly. Make sure you're using a bidirectional cable. To test the cable, in the HP Toolbox, click the Printer Services tab, and then click Test printer communication.