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The fax test failed, Fax Hardware Test

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Chapter 16 If you are still experiencing faxing problems, continue with the following sections for more troubleshooting help. The fax test failed If you ran a fax test and the test failed, review the report for basic information about the error. For more detailed information, check the report to see which part of the test failed, and then navigate to the appropriate topic in this section for information: ● The fax hardware test failed ● The fax connected to active telephone wall jack test failed ● The phone cord connected to correct port on fax test failed ● The fax line condition test failed ● The dial tone detection test failed The fax hardware test failed Solution ● Turn off the HP all-in-one by using the On button located on the control panel and then unplug the power cord from the back of the HP all-in-one. After a few seconds, plug the power cord back in and turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting information in this section. ● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. ● If you are running the test from the Fax Setup Wizard, make sure the HP allin-one is not busy completing another task, such as receiving a fax or making a copy. Check the color graphics display for a message indicating that the HP all-in-one is busy. If it is busy, wait until it is finished and in the idle state, before running the test. After you resolve any problems found, run the fax test again to make sure it passes and your HP all-in-one is ready for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP for support. For information on contacting HP for support, see Get HP support. The fax connected to active telephone wall jack test failed Solution ● Check the connection between the telephone wall jack and the HP all-in-one to make sure the phone cord is secure. ● Make sure you use the phone cord that came with your HP all-in-one. If you do not use the supplied phone cord to connect from the telephone wall jack to your HP all-in-one, you may not be able to send or receive faxes. After you plug in the phone cord that came with your HP all-in-one, run the fax test again. ● Make sure you have correctly connected the HP all-in-one to the telephone wall jack. Using the phone cord supplied in the box with your HP all-in-one, connect one end to your telephone wall jack, then connect the other end to the port labeled "1-LINE" on the back of your HP all-in-one. For more information on setting up your HP all-in-one for faxing, see Fax setup. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP all-in-one directly to the telephone wall jack. Troubleshooting information 162 HP Officejet 7300/7400 series all-in-one

Section	Page
Contents	4
HP all-in-one overview	5
The HP all-in-one at a glance	5
Control panel overview	6
Control panel features	6
Color graphics display icons	9
Color graphics display screen saver	10
Menu Overview	10
Copy Menu	10
Scan To menu	10
Scan Menu	11
Photo Menu	11
Fax Menu	12
Proof Sheet Menu	12
HP Instant Share menu	12
Setup Menu	12
Use the HP Image Zone to do more with your HP all-in-one	13
Access the HP Image Zone software (Windows)	13
Open the HP Image Zone software (Macintosh OS X v10.1.5 or later)	14
Open the HP Image Zone window	15
Display the HP Image Zone Dock menu	16
Access the HP Image Zone software (Macintosh OS earlier than X v10.1.5)	17
Find more information	19
Connection information	21
Supported connection types	21
Connect using a USB cable	21
Connect using Ethernet	21
Connect using wireless	22
Connect using the HP bt300 Bluetooth Wireless Printer Adapter	22
Set Bluetooth security for your HP all-in-one	23
Use a passkey to authenticate Bluetooth devices	23
Set your HP all-in-one to be invisible to Bluetooth devices	24
Reset Bluetooth settings on your HP all-in-one	24
Use Webscan	24
Work with photos	26
Transfer photos	26
Transfer photos using a Windows PC	26
Transfer photos using a Macintosh	27
Edit photos	27
Edit photos using a Windows PC	27
Edit photos using a Macintosh	28
Share photos	29
Share photos using a Windows PC	29
Share photos using a Macintosh	29
Print photos	30
Print photos using a Windows PC	30
Print photos using a Macintosh	31
Load originals and load paper	33
Load originals	33
Load an original in the automatic document feeder	33
Load an original on the glass	34
Choose papers for printing and copying	34
Recommended papers	34
Papers to avoid	35
Load paper	35
Load full-size paper	35
Load 10 by 15 cm (4 by 6 inch) photo paper	37
Load postcards or Hagaki cards	38
Load envelopes	39
Load other types of paper	39
Avoid paper jams	41
Use a memory card or PictBridge camera	42
The memory card slots and camera port	42
Control memory card security on a network	43
Transfer digital images to your computer	44
Print photos from a proof sheet	45
Print a proof sheet	45
Complete the proof sheet	46
Scan a proof sheet	47
Set photo print options	47
Use the print options menu to set photo print options	48
Change print options	49
Set new photo print options defaults	49
Use the edit features	50
Edit a photo from the control panel	50
Use the Zoom or Rotate functions	50
Print photos directly from a memory card	51
Print individual photos	51
Create borderless prints	51
Deselect photos	52
Print photos from a PictBridge-compatible digital camera	52
Print the current photo	53
Print a DPOF file	53
Use the slide show feature	53
View or print photos in a slide show	54
Share photos through HP Instant Share	54
Share photos from a memory card with friends and relatives (USB-connected)	54
Share photos from a memory card with friends and relatives (network-connected)	55
Use the HP Image Zone	55
Use the copy features	56
Set the copy paper size	56
Set the copy paper type	57
Increase copy speed or quality	58
Select an input tray for copying	59
Change default copy settings	59
Make multiple copies of the same original	60
Copy a two-page black-and-white document	61
Make two-sided copies	61
Collate copies	62
Copy two originals on one page	62
Make a 10 by 15 cm (4 by 6 inch) borderless copy of a photo	62
Copy a 10 by 15 cm (4 by 6 inch) photo onto a full-size page	63
Copy a photo several times on one page	64
Resize an original to fit onto letter or A4 paper	65
Resize an original using custom settings	66
Copy a legal-size document onto letter paper	66
Copy a faded original	66
Copy a document that has been faxed several times	67
Enhance light areas of your copy	68
Shift a copy to increase the margin	68
Make a poster	68
Prepare a color iron-on transfer	69
Stop copying	70
Use the scan features	71
Scan to an application	71
Scan an original (USB-connected)	72
Scan an original (network-connected)	72
Send a scan to an HP Instant Share destination	73
Share a scanned image with friends and relatives (USB-connected device)	73
Share a scanned image with friends and relatives (network-connected)	74
Send a scan to a memory card	74
Send a scan to a memory card loaded in your HP all-in-one (USB-connected)	74
Send a scan to a memory card loaded in your HP all-in-one (network-connected)	74
Stop scanning	75
Print from your computer	76
Print from a software application	76
Change the print settings	77
Windows users	77
Macintosh users	78
Stop a print job	78
To stop a print job from the HP all-in-one	78
Fax setup	79
Case A: Separate fax line (no voice calls received)	79
Case B: Set up your HP all-in-one with DSL	80
Case C: Set up your HP all-in-one with a PBX phone system or an ISDN line	81
Case D: Fax with a distinctive ring service on the same line	82
Case E: Shared voice/fax line	83
Case F: Shared voice/fax line with voice mail	84
Test your fax setup	85
Use the fax features	87
Set up the HP all-in-one to receive faxes	87
Choose the recommended answer mode for your setup	87
Set the answer mode	88
Send a fax	89
Send a basic fax	89
Enable fax confirmation	90
Send two-sided originals	90
Send a fax manually from a phone	91
Send a fax using redial	91
Send a fax using speed dials	91
Schedule a fax	92
Change or cancel a scheduled fax	92
Send a fax from memory	93
Send a fax using monitor dialing	93
Receive a fax	93
Set the number of rings before answering	94
Set up the HP all-in-one to print single- or two-sided faxes	94
Receive a fax manually	95
Poll to receive a fax	96
Set the date and time	96
Set the fax header	96
Enter text and symbols	97
Enter text using the visual keyboard	97
Enter text using the keypad on the control panel	98
Print reports	98
Generate reports automatically	99
Generate reports manually	99
Set up speed dialing	99
Create speed-dial entries	100
Create group speed-dial entries	100
Update speed-dial entries	101
Delete speed-dial entries	101
Change the fax resolution and lighter/darker settings	101
Change the fax resolution	101
Change the lighter/darker setting	102
Set new default settings	103
Set fax options	103
Select an input tray for printing faxes	103
Set the paper size for received faxes	104
Set tone or pulse dialing	104
Adjust the volume	104
Forward faxes to another number	104
Edit or cancel fax forwarding	105
Change the answer ring pattern (distinctive ringing)	105
Redial a busy or unanswered number automatically	106
Set automatic reduction for incoming faxes	106
Set backup fax reception	106
Use error correction mode	107
Set the fax speed	107
Reprint or delete the faxes in memory	108
Fax over the Internet	109
Stop faxing	109
Use HP Instant Share (USB)	110
Overview	110
Get started	111
Send images using your HP all-in-one	111
Send photos from a memory card	111
Send a scanned image	113
Send images using your computer	114
Send images using the HP Image Zone software (Windows)	114
Send images using the HP Instant Share client application software (Macintosh OS X v10.1.5 and later)	115
Share images using the HP Director (Macintosh OS earlier than X v10.1.5)	116
Use HP Instant Share (networked)	117
Overview	117
HP Instant Share Send	117
HP Instant Share Receive	118
Receive images from any sender or a specified group of senders	118
Preview or automatically print received images	118
HP remote printing	119
Get started	119
Create destinations	119
Use the HP Instant Share access list	120
Send images directly from your HP all-in-one	121
Send photos from a memory card	122
Send photos from a destination file	123
Send a scanned image	123
Cancel sending images	125
Send images using your computer	125
Receive images	126
Receive from any sender (Open mode)	127
Receive from a specified group of senders (Private mode)	127
Print received images	128
Automatically print received images	128
Manually print received images	129
Set print options	130
Cancel print jobs	131
Remove received images	131
Remote print documents	132
Set HP Instant Share options	133
Order supplies	135
Order paper, transparency film, or other media	135
Order print cartridges	135
Order accessories	135
Order other supplies	136
Maintain your HP all-in-one	138
Clean the HP all-in-one	138
Clean the glass	138
Clean the lid backing	139
Clean the exterior	139
Check the estimated ink levels	139
Print a self-test report	140
Work with print cartridges	141
Handle the print cartridges	141
Replace the print cartridges	142
Use a photo print cartridge	145
Use a gray photo print cartridge	145
Use the print cartridge protector	146
Align the print cartridges	147
Clean the print cartridges	147
Clean the print cartridge contacts	148
Clean the area around the ink nozzles	149
Change the device settings	150
Set the power save time	150
Set the prompt delay time	151
Restore the factory defaults	151
Self-maintenance sounds	151
Troubleshooting information	152
Before you call HP Support	152
View the Readme file	153
Setup troubleshooting	153
Hardware setup troubleshooting	153
Software installation troubleshooting	159
Uninstall and reinstall the software	162
Fax setup troubleshooting	164
The fax test failed	165
HP Instant Share setup issues	172
Operational troubleshooting	175
Paper troubleshooting	175
Print cartridge troubleshooting	182
HP Instant Share troubleshooting	182
General errors	182
Connection errors	183
Send image collections errors	186
Send and Receive image collections errors	187
HP Instant Share Error Report messages	187
Photo memory card troubleshooting	188
Device update	189
Device update (Windows)	189
Device update (Macintosh)	190
Get HP support	191
Get support and other information from the Internet	191
HP customer support	191
Access your serial number and service ID	191
Call in North America during warranty	192
Call elsewhere in the world	192
Call in Australia post-warranty	194
Call HP Korea customer support	195
Call HP Japan customer support	195
HP Quick Exchange Service (Japan)	196
Prepare your HP all-in-one for shipment	196
Remove print cartridges from a functional HP all-in-one	196
Remove print cartridges from a nonfunctional HP all-in-one	197
Remove the control panel overlay and pack your HP all-in-one	198
Warranty information	200
Duration of limited warranty	200
Warranty service	200
Warranty upgrades	200
Returning your HP all-in-one for service	200
Hewlett-Packard limited global warranty statement	200
Extent of limited warranty	201
Limitations of warranty	201
Limitations of liability	201
Local law	202
Limited warranty information for EU countries/regions	202
Technical information	204
System requirements	204
Paper specifications	204
Paper-tray capacities	204
Paper sizes	204
Print margin specifications	205
Print specifications	205
Copy specifications	206
Fax specifications	206
Memory card specifications	207
Scan specifications	207
Physical specifications	207
Power specifications	207
Environmental specifications	207
Additional specifications	208
Environmental product stewardship program	208
Protecting the environment	208
Ozone production	208
Energy consumption	208
Paper use	208
Plastics	208
Material safety data sheets	208
Recycling program	209
HP inkjet supplies recycling program	209
Regulatory notices	209
Regulatory model identification number	209
Notice to users of the U.S. telephone network: FCC requirements	209
FCC statement	210
Note à l’attention des utilisateurs du réseau téléphonique Canadien/ notice to users of the Canadian ...	211
Notice to users in the European Economic Area	211
Notice to users of the German telephone network	212
Geräuschemission	212
Notice to users in Japan (VCCI-2)	212
Notice to users in Korea	212
Regulatory notices for wireless products	212
Note à l’attention des utilisateurs Canadien/notice to users in Canada	212
ARIB STD-T66 (Japan)	213
Notice to users in Italy	213
Notice to users in France	213
Notice to users in the European Economic Area (wireless products)	213
Declaration of conformity (European Economic Area)	214
HP Officejet 7300 series declaration of conformity	214
HP Officejet 7400 series declaration of conformity	215

Match case Limit results 1 per page

If you are still experiencing faxing problems, continue with the following sections for

more troubleshooting help.

The fax test failed

If you ran a fax test and the test failed, review the report for basic information about the

error. For more detailed information, check the report to see which part of the test

failed, and then navigate to the appropriate topic in this section for information:

●

The fax hardware test failed

●

The fax connected to active telephone wall jack test failed

●

The phone cord connected to correct port on fax test failed

●

The fax line condition test failed

●

The dial tone detection test failed

The fax hardware test failed

Solution

●

Turn off the HP all-in-one by using the

button located on the control panel

and then unplug the power cord from the back of the HP all-in-one. After a few

seconds, plug the power cord back in and turn the power on. Run the test

again. If the test fails again, continue reviewing the troubleshooting information

in this section.

●

Try to send or receive a test fax. If you can send or receive a fax successfully,

there might not be a problem.

●

If you are running the test from the

Fax Setup Wizard

, make sure the HP all-

in-one is not busy completing another task, such as receiving a fax or making a

copy. Check the color graphics display for a message indicating that the

HP all-in-one is busy. If it is busy, wait until it is finished and in the idle state,

before running the test.

After you resolve any problems found, run the fax test again to make sure it passes

and your HP all-in-one is ready for faxing. If the

Fax Hardware Test

continues to

fail and you experience problems faxing, contact HP for support. For information on

contacting HP for support, see

Get HP support

The fax connected to active telephone wall jack test failed

Solution

●

Check the connection between the telephone wall jack and the HP all-in-one to

make sure the phone cord is secure.

●

Make sure you use the phone cord that came with your HP all-in-one. If you do

not use the supplied phone cord to connect from the telephone wall jack to

your HP all-in-one, you may not be able to send or receive faxes. After you

plug in the phone cord that came with your HP all-in-one, run the fax test

again.

●

Make sure you have correctly connected the HP all-in-one to the telephone

wall jack. Using the phone cord supplied in the box with your HP all-in-one,

connect one end to your telephone wall jack, then connect the other end to the

port labeled "1-LINE" on the back of your HP all-in-one. For more information

on setting up your HP all-in-one for faxing, see

Fax setup

●

If you are using a phone splitter, this can cause faxing problems. (A splitter is a

two-cord connector that plugs into a telephone wall jack.) Try removing the

splitter and connecting the HP all-in-one directly to the telephone wall jack.

Chapter 16

162

HP Officejet 7300/7400 series all-in-one

Troubleshooting information