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HP 8050 Service Manual - Page 95

Use the EWS, XDM (XML Device Model), Access the EWS, Log into the EWS

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Use the EWS Access the EWS using a computer with a network connection to the MFP inside of the customer's security firewall. NOTE: Connect the laptop directly to the MFP via a LAN cable or use a customer's PC. Access the EWS 1. Open a Web browser software program. 2. Type the device IP address in the Address field. NOTE: The device IP address can be found on the configuration information page. If the device IP address is unknown, print a configuration page. 3. Click Go, or press Enter. Log into the EWS The remote access service password for the EWS is the same as the remote access service password for the MFP control panel. A service password must be configured at the control panel before service personnel can access the EWS. TIP: For more information on how to set up the service password for the MFP, see Set the remote access password (CDFT-E only) on page 71 1. Open the EWS and click Log In in the upper-right corner of the screen. The Enter Network Password dialog box appears. The appearance of the login screen can vary, depending on your operating system and browser. 2. Type service for the user name, type the service password, and then click OK. Log off the EWS 1. Click Log Off in the upper right corner. 2. Close the browser. NOTE: It is important to completely terminate the connection by closing the browser. XDM (XML Device Model) XDM (XML Device Model) is an HP proprietary specification that is used to store machine data and configuration information such as error and warning logs, preventive maintenance counters, page counts, and others. XDM can be accessed remotely through the e-mail notification and HP Instant Support features. The data can be used to remotely diagnose machine failures and predict preventive maintenance needs. An XDM viewer application is provided to simplify viewing of the XDM data. The XDM viewer is available on the service support Web site. The XDM content varies by user type. For the service user, service information such as the Warning log and the Preventive Maintenance information is included. No customer private data is available in the service contents of the XDM, and no service information is available in the administrator or user contents of the XDM. ENWW Remote support and embedded Web server (EWS) 29

Section	Page
Product information	67
Product walkaround	68
Front view	68
Back view (right side)	69
Back view (left side)	69
Single output bin	70
Optional finishers	71
Optional HP 4-Bin Job Separator	71
Optional HP Multifunction Finisher	72
Turn the device on and off	73
Use the control panel	74
Control-panel layout	74
Home screen	75
Buttons on the touchscreen	77
Control-panel Help system	77
Supported paper	78
Recommended paper	78
Guidelines for using specialty papers	79
Recommended paper for specific types of documents	80
Supported paper types for each tray	82
Supported paper sizes for each tray	83
Capacity of each tray and bin	85
Supported paper sizes for each bin	85
Service approach	87
How to use this manual	88
Service call flow	89
Initial activities	89
Repair activities	90
Final activities	90
Extended power off situations	92
Handling and disposing of service parts and consumables	92
Battery disposal	93
Fluorescent lamps	93
Remote support and embedded Web server (EWS)	94
Overview	94
The embedded Web server (EWS)	94
Introduction	94
Use the EWS	95
XDM (XML Device Model)	95
E-mail notification features	96
Alerts	96
AutoSend	96
View and Print MFP information	97
Configurable Service Links	97
Ordering Information page	97
Edit Other Links page	97
Other Settings	98
Protected Service Mode (PSM)	99
Safety notes	100
Service toolkit	101
MFP serial number explanation	104
Format	104
Country/Region code	104
Year	104
Month	104
Day	105
Version	105
Line	106
Count value	106
Hidden code	106
Serial number location	106
MFP	106
ADF	107
Scanner	107
Tray 5	108
HP Multifunction Finisher	109
HP 4-Bin Job Separator	109
Copier Diagnostic Field Tool (CDFT)	111
Introduction	112
Overview	112
Two CDFT versions	112
CDFT-L	112
CDFT-E	112
Start using CDFT	113
How to start CDFT-L	113
How to start CDFT-E	113
Options available in CDFT-L, CDFT-E, Service Assist Mode, and Protected Service Mode (PSM)	113
Troubleshoot the MFP and accessories	115
Use the Event Log	115
View recently reported errors and warnings	115
View the full Event log	115
Troubleshoot an event	115
Troubleshooting Options	116
Use subsystem diagnostic pages	116
View diagrams	116
Use fault trees (CDFT-L only)	116
View diagnostic trends	116
View all diagnostic trends	117
View diagnostic category trends	117
View diagnostic trend graphs	117
Use the subsystems menu	117
Understand the subsystems diagnostic pages	117
Run devices	118
How to test voltages with CDFT	118
Test communications	118
Troubleshoot image quality	118
Scan and analyze (CDFT-L only)	118
Use service assist mode	119
Understand service assist mode	119
Start service assist mode	120
End service assist mode	120
Perform Preventive Maintenance (PM)	121
Access the embedded Web server (CDFT-L only)	121
View the estimated remaining life of a Printer Maintenance (PM) item	121
View PM information on the CDFT Home screen	121
View the PM log	121
Reset the PM counter for a PM item	121
Manage and maintain firmware	122
Manage non-volatile memory (NVM)	122
Use CDFT to perform an RFU	122
Use a USB flash drive to upgrade the firmware	123
Calibrate the MFP	124
Engine Calibrations 1	124
Pen Health Gauge	125
Engine Calibrations 2	126
Scanner and ADF calibrations	127
Scanner image adjustments	127
Manual scanner image adjustments	128
ADF image adjustments	129
Manual ADF image adjustments	131
Tray calibrations	133
Print a test page	134
View, print, and edit service information	135
View service information	135
View MFP information on the CDFT Home screen	135
View detailed MFP information	135
Print service information	135
Edit print settings information	135
Export data	136
Set the remote access password (CDFT-E only)	137
Calibrate the HP Multifunction Finisher	138
Accumulator offset alignment	138
Stapler alignment	138
Set the finisher stapler 2 paper-size setting	138
Set the HP 4000-sheet input tray paper size	139
Set the scanner default media size	140
Adjust the power setting (200-240V AC systems only)	141
Performance settings	142
Managing and maintenance	143
Maintenance and replacement strategy	144
Service intervals	145
Gaining access to preventive maintenance data	150
CDFT	150
EWS (embedded Web server)	150
Hardware maintenance	151
Preventive maintenance kits	151
General procedures	152
General cleaning	152
Cleaning spilled ink	152
How to clean an ink or Bonding Agent spill on carpet	153
Cleaning the control panel	153
Resetting preventive maintenance counters	153
Cleaning pick rollers	153
ADF Feed sensor (SN404)	153
ADF Timing sensor (SN406)	154
ADF contact glass	155
ADF pick rollers	155
ADF hinges	156
Tetris sensor (SN58)	156
Cooling fan filters	157
Drum screen	157
Scanner chamber filter	157
Horizontal transport drive rollers	157
Carriage felt oiler	158
IDO curler output transmission (belts and pulleys)	158
IDO media eject fingers, output sensors, and linkage bushings	160
Carriage encoder strip	161
Carriage drive belt	161
Accumulator wheel shaft assembly	161
Tray 1 pick roller and pad	161
Tray 5 rollers	162
Input tray pick roller	162
Aerosol duct kit	162
Charcoal filter	162
Aerosol filter	163
Drum spittoon and lower drum spittoon	163
Drum spittoon	163
Drum encoder	164
Drop detect spittoon	164
Scanner exposure lamp	165
Web wipe	165
Maintenance log	166
How to complete the maintenance log	166
Maintenance log page	166
Startup Menu service functionality	167
How to use the Startup Menu	167
Administrator tools	167
Installation options	168
Firmware Download	168
Calibrate the touchscreen	169
Change the administrator password	170
Embedded JetDirect functionality	170
Administrator startup options	170
Service tools	171
Reset the administrator password	171
Enter Protected Service Mode (PSM)	171
Reinitialize NVRAM	171
Boot Manager	172
Non-volatile memory (NVM) backup and restore	173
Overview	173
Customer NVM	173
Machine NVM	173
Machine NVM backup	173
Internal backup	174
External backup	174
NVM restore	174
Non-volatile memory (NVM) resets and initializations	176
Memory architecture	176
Formatter	176
Coprocessor	176
Shadow copies	176
Data groupings	177
Where data are stored	179
Memory-management tools	179
Restore Factory Settings	180
Cold Reset	180
NVRAM initialization	181
Disk initialization	181
Formatter Disk initialization	182
Coprocessor Disk initialization	182
Erase private data	182
Reformat disks	183
Skip Disk Load	183
Firmware upgrade	184
How to update the firmware	184
Other methods to transfer the RFU file	184
Use HP Web Jetadmin to upgrade the firmware	184
Use FTP to upgrade the firmware	185
Use MS-DOS to upgrade the firmware	186
Use a USB flash drive to upgrade the firmware	186
Firmware downgrade	188
Retrofit tags	189
Introduction	189
Retrofit tag installation, placement, and orientation	190
ADF retrofit tag location	190
Scanner retrofit tag location	191
HP Multifunction Finisher retrofit tag location	192
HP 4-Bin Job Separator retrofit tag location	192
Tray 5 retrofit tag location	193
HP 8050/8060 MFP retrofit tag location	194
Retrofit tag descriptions	194
Print engine	194
Multifunction Finisher	195
4-Bin Separator	196
Event trends	197
Purpose of event trending	197
Event types	197
Finisher user options	198
Offsetting	198
Stapling in legal landscape	198
Batch printing	199
Calibrations and adjustments	201
ADF adjustments	202
ADF Duplex Center Line Front and Back adjustments	202
ADF Vertical Magnification adjustment	202
ADF Leading Edge adjustment	202
ADF Center Line Simplex adjustment	203
ADF Scan Start Position adjustment	203
Scanner adjustments	204
Scanner Vertical Magnification adjustment	204
Scanner Leading Edge adjustment	204
Scanner Center Line adjustment	204
Media calibrations	205
Media Side Edge calibration	205
Drum calibrations	206
Drum Position calibration	206
Carriage calibrations	207
Carriage Stopping Accuracy calibration	207
Carriage encoder strip adjustment	207
Carriage-to-carriage alignment	210
Control Panel calibrations	211
LCD touchscreen	211
Pen calibrations	212
Pen assessment and servicing	212
Servicing at the beginning of a job	212
Servicing in the middle of a long print job	212
Servicing at the end of a job	212
Servicing at scheduled time set by administrator	213
Automatic Pen Alignment (APA) calibration	214
Pen Density Compensation calibration	215
Drop Detect Beam calibration	215
New Pen Servicing routine	216
Pen Cleaning routine	217
Drop Detect routine	217
Reset NHDB	218
Store NHDB	218
Tray 1 calibrations	219
Tray 1 Paper-Width Guide calibration	219
Tray 2, 3, and 4 adjustments	220
Tray 2, 3, and 4 pick arm alignment	220
Tray 5 calibrations	221
Separator force	221
Media separation test	221
Initialization check	222
Separator force adjustment	223
Stack height	224
Pick force	227
Top-of-form sensor (SN22) and Tetris sensor (SN58) calibrations	229
Top-of-form Position calibration	229
Tetris sensor (SN58) calibration	229
First Nozzle Position calibration	230
HP Multifunction Finisher calibrations	232
Stapler alignment	232
Accumulator offset alignment	232
Stapler 2 paper-size adjustment	233
Removal and replacement	235
Introduction	237
Removal and replacement strategy	237
General cautions during removal and replacement	237
Electrostatic discharge	238
General procedures	240
Drive rollers	240
Pinch roller assembly	241
Wires and cables	242
Color coding standards	242
Cable labeling standards	243
Carriage extraction	244
Pen care	246
Handling	247
Storage	248
Pen returns	249
General recommendations	249
Repackaging a failed pen	249
Print zone	253
Print zone removal	253
Print zone replacement	261
MFP casters	267
Covers	270
Front doors	270
Front door	271
Left front door	271
IDS door	272
Front Door LED (LED7)	272
Upper-left Door Open sensor (SN37)	273
Front Door Open switch (SW3)	273
Carriage plate cover	274
Upper inner cover	275
Trays 2, 3, and 4 covers	276
Lower inner cover	277
Front Door Lock solenoid (SOL4)	277
Web wipe access case parts	278
Upper left cover	279
Web wipe access panel	279
Left case parts	279
IDO cover	280
Lower left trim	280
Left-side lower panel	281
Lower left cover	281
Right case parts	281
Upper right cover	282
Lower right cover	282
Right-side lower panel	283
Lower right trim	284
Rear case parts	284
Muffler	285
Back cover	285
Electronics bay cover	286
Top case parts	287
Scanner rear trim	287
Scanner service cover	288
Scanner lock cover	288
Scanner left trim	289
Scanner right trim	290
Automatic document feeder (ADF)	292
ADF assembly	292
ADF covers and trays	293
ADF front cover	294
ADF rear cover	295
ADF top cover	295
ADF feed cover	296
ADF input tray	297
ADF paper-width guides	298
ADF output bin	299
ADF Control PCA (A401) cover	301
ADF originals cover	303
Separation roller	303
Pick roller	305
Lower separation roller	307
ADF Feed clutch (CL401)	309
Reading guide	310
ADF PCAs	311
ADF Control PCA (A401)	311
ADF Original Present LED PCA (A402)	311
Switches	312
ADF Open Safety switch (SW401)	312
ADF Cover Open switch (SW402)	313
Sensors	313
ADF Length sensor (SN401)	314
ADF Width sensor (SN402)	315
ADF Original Present sensor (SN403)	316
ADF Feed sensor (SN404)	317
ADF Reverse sensor (SN405)	317
ADF Timing sensor (SN406)	322
Motors	323
ADF Feed motor (M401)	323
ADF Conveying motor (M402)	326
Solenoids	328
ADF Original Lift solenoid (SOL401)	328
ADF Duplex Shift solenoid (SOL402)	330
ADF Duplex Pressure solenoid (SOL403)	331
ADF Eject Shift solenoid (SOL404)	333
ADF hinges	334
Left hinge	334
Right hinge	337
ADF conveying rollers	338
Scanner	342
Scanner assembly	342
Platen glass	345
ADF contact glass	346
Scanner exposure lamp	346
Scanner mirrors	349
Mirror 1	349
Mirrors 2 and 3	350
Image scan unit (ISU) cover	351
Image scan unit assembly	351
Scanner motor (M501)	354
Scanner sensors	356
Scanner Original Size Detection sensor (SN501)	356
Scanner Length sensor (SN502)	357
Scanner Home Position sensor (SN503)	358
Scanner PCAs	358
Scanner Control PCA (A501)	358
Scanner Inverter PCA (A504)	360
AFE PCA (A502)	361
Fans	362
Scanner Cooling fan (FAN501)	363
Scanner Inverter PCA Cooling fan (FAN502)	363
Scanner chamber filter	364
Rear wire assembly	365
Front wire assembly	374
Control panel	375
Control panel assembly	375
Control panel PCAs	376
Control panel PCA	376
Control panel LCD PCA	378
Keypad assembly and button assembly	380
Power switch assembly	381
LCD and touchscreen	382
Control panel lamp	384
Trays 2, 3, and 4	385
Lower paper path door	386
Trays 2, 3, and 4 assembly	387
Trays 2, 3, and 4	389
Paper-length guide	389
Media-length guide actuator tape	391
Paper-width guide	392
Paper-width sensor flag	393
Pick arm assembly	394
Pick roller	397
Trays 2, 3, and 4 Transport motor (M18)	397
Exit roller shaft	399
Right lower panel handle	401
Paper-exit sensor flag	402
Trays 2, 3, and 4 distribution PCA	404
Trays 2, 3, and 4 Controller PCA (A23)	405
Trays 2, 3, and 4 sensors	406
Tray 2, 3, and 4 Ambient Temperature sensor (SN41) and Tray 2, 3, and 4 Humidity sensor (SN42)	407
Right-side Lower Panel Open sensor (SN43)	408
Trays 2, 3, and 4 tray paper-low sensors (SN44, SN48, and SN52)	409
Trays 2, 3, and 4 tray paper-empty sensors (SN45, SN49, and SN53)	410
Trays 2, 3, and 4 tray paper-width sensors (SN46, SN50, and SN54)	411
Trays 2, 3, and 4 tray paper-exit sensors (SN47, SN51, and SN55)	411
Trays 2, 3, and 4 tray-open sensors (SW9, SW14, and SW19)	413
Trays 2, 3, and 4 tray paper-length sensors	414
Trays 2, 3, and 4 LEDs	414
Trays 2, 3, and 4 tray LEDs (LED15, LED16, and LED17)	414
Right-side Lower Panel LED (LED18)	414
Tray 1	416
Tray 1 assembly	416
Tray 1 Pick solenoid (SOL1)	417
Tray 1 upper case part	418
Tray 1 handle	420
Tray 1 latch	421
Tray 1 pick roller and pad	422
Input tray	427
Input tray extension	430
Paper-width guide	432
Paper-width guide removal	433
Paper-width guide replacement	435
Tray 1 Width sensor (SN24) assembly	437
Tray 1 sensors	441
Tray 1 Width sensor (SN24) and Tray 1 Media Edge sensor (SN38)	441
Tray 1 Media sensor (SN27)	441
Tray 1 LED (LED12)	442
Vertical	443
Right-side middle panel	443
Vertical assembly	444
Tray 1 drive arm	446
Tray 1 guide	447
Vertical motor (M6)	449
Vertical latch assembly	450
Vertical drive rollers	451
Vertical sensors	452
Right-side Middle Panel LED (LED13)	452
Horizontal	454
Horizontal assembly	454
Horizontal jam access guide	455
Horizontal motor (M7)	458
Horizontal latch assembly	459
Horizontal drive rollers	462

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938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1,000
1,001
1,002
1,003
1,004
1,005
1,006
1,007
1,008
1,009
1,010
1,011
1,012
1,013
1,014
1,015
1,016
1,017
1,018
1,019
1,020
1,021
1,022
1,023
1,024
1,025
1,026
1,027
1,028
1,029
1,030
1,031
1,032
1,033
1,034
1,035
1,036
1,037
1,038
1,039
1,040
1,041
1,042
1,043
1,044
1,045
1,046
1,047
1,048
1,049
1,050
1,051
1,052
1,053
1,054
1,055
1,056
1,057
1,058
1,059
1,060
1,061
1,062
1,063
1,064
1,065
1,066
1,067
1,068
1,069
1,070
1,071
1,072
1,073
1,074
1,075
1,076
1,077
1,078
1,079
1,080
1,081
1,082
1,083
1,084
1,085
1,086
1,087
1,088
1,089
1,090
1,091
1,092
1,093
1,094
1,095
1,096
1,097
1,098
1,099
1,100
1,101
1,102
1,103
1,104
1,105
1,106
1,107
1,108
1,109
1,110
1,111
1,112
1,113
1,114
1,115
1,116
1,117
1,118
1,119
1,120
1,121
1,122
1,123
1,124
1,125
1,126
1,127
1,128
1,129
1,130
1,131
1,132
1,133
1,134
1,135
1,136
1,137
1,138
1,139
1,140
1,141
1,142
1,143
1,144
1,145
1,146
1,147
1,148
1,149
1,150
1,151
1,152
1,153
1,154
1,155
1,156
1,157
1,158
1,159
1,160
1,161
1,162
1,163
1,164
1,165
1,166
1,167
1,168
1,169
1,170
1,171
1,172
1,173
1,174
1,175
1,176
1,177
1,178
1,179
1,180
1,181
1,182
1,183
1,184
1,185
1,186
1,187
1,188
1,189
1,190
1,191
1,192
1,193
1,194
1,195
1,196
1,197
1,198
1,199
1,200
1,201
1,202
1,203
1,204
1,205
1,206
1,207
1,208
1,209
1,210
1,211
1,212
1,213
1,214
1,215
1,216
1,217
1,218
1,219
1,220
1,221
1,222
1,223
1,224
1,225
1,226
1,227
1,228
1,229
1,230
1,231
1,232
1,233
1,234
1,235
1,236
1,237
1,238
1,239
1,240
1,241
1,242
1,243
1,244
1,245
1,246
1,247
1,248
1,249
1,250
1,251
1,252
1,253
1,254
1,255
1,256
1,257
1,258
1,259
1,260
1,261
1,262
1,263
1,264
1,265
1,266
1,267
1,268
1,269
1,270
1,271
1,272
1,273
1,274
1,275
1,276
1,277
1,278
1,279
1,280
1,281
1,282
1,283
1,284
1,285
1,286
1,287
1,288
1,289
1,290
1,291
1,292
1,293
1,294
1,295
1,296
1,297
1,298
1,299
1,300
1,301
1,302
1,303
1,304
1,305
1,306
1,307
1,308
1,309
1,310
1,311
1,312
1,313
1,314
1,315
1,316
1,317
1,318
1,319
1,320
1,321
1,322
1,323
1,324
1,325
1,326
1,327
1,328
1,329
1,330
1,331
1,332
1,333
1,334
1,335
1,336
1,337
1,338
1,339
1,340
1,341
1,342
1,343
1,344
1,345
1,346
1,347
1,348
1,349
1,350
1,351
1,352
1,353
1,354
1,355
1,356
1,357
1,358
1,359
1,360
1,361
1,362
1,363
1,364
1,365
1,366
1,367
1,368
1,369
1,370
1,371
1,372
1,373
1,374
1,375
1,376
1,377
1,378
1,379
1,380
1,381
1,382
1,383
1,384
1,385
1,386
1,387
1,388
1,389
1,390
1,391
1,392
1,393
1,394
1,395
1,396
1,397
1,398
1,399
1,400
1,401
1,402
1,403
1,404
1,405
1,406
1,407
1,408
1,409
1,410
1,411
1,412
1,413
1,414
1,415
1,416
1,417
1,418
1,419
1,420
1,421
1,422
1,423
1,424
1,425
1,426
1,427
1,428
1,429
1,430
1,431
1,432
1,433
1,434
1,435
1,436
1,437
1,438
1,439
1,440
1,441
1,442
1,443
1,444
1,445
1,446
1,447
1,448
1,449
1,450
1,451
1,452
1,453
1,454
1,455
1,456
1,457
1,458
1,459
1,460
1,461
1,462
1,463
1,464
1,465
1,466
1,467
1,468
1,469
1,470
1,471
1,472
1,473
1,474
1,475
1,476
1,477
1,478
1,479
1,480
1,481
1,482
1,483
1,484
1,485
1,486
1,487
1,488
1,489
1,490
1,491
1,492
1,493
1,494
1,495
1,496
1,497
1,498
1,499
1,500
1,501
1,502
1,503
1,504
1,505
1,506
1,507
1,508
1,509
1,510
1,511
1,512
1,513
1,514
1,515
1,516
1,517
1,518
1,519
1,520
1,521
1,522
1,523
1,524
1,525
1,526
1,527
1,528
1,529
1,530
1,531
1,532
1,533
1,534
1,535
1,536
1,537
1,538
1,539
1,540
1,541
1,542
1,543
1,544
1,545
1,546
1,547
1,548
1,549
1,550
1,551
1,552
1,553
1,554
1,555
1,556
1,557
1,558
1,559
1,560
1,561
1,562
1,563
1,564
1,565
1,566
1,567
1,568
1,569
1,570
1,571
1,572
1,573
1,574
1,575
1,576
1,577
1,578
1,579
1,580
1,581
1,582
1,583
1,584
1,585
1,586
1,587
1,588
1,589
1,590
1,591
1,592
1,593
1,594
1,595
1,596
1,597
1,598
1,599
1,600
1,601
1,602
1,603
1,604
1,605
1,606
1,607
1,608
1,609
1,610
1,611
1,612
1,613
1,614
1,615
1,616
1,617
1,618
1,619
1,620
1,621
1,622
1,623
1,624
1,625
1,626
1,627
1,628
1,629
1,630
1,631
1,632
1,633
1,634
1,635
1,636
1,637
1,638
1,639
1,640
1,641
1,642
1,643
1,644
1,645
1,646
1,647
1,648
1,649
1,650
1,651
1,652
1,653
1,654
1,655
1,656
1,657
1,658
1,659
1,660
1,661
1,662
1,663
1,664
1,665
1,666
1,667
1,668
1,669
1,670
1,671
1,672
1,673
1,674
1,675
1,676
1,677
1,678
1,679
1,680
1,681
1,682
1,683
1,684
1,685
1,686
1,687
1,688
1,689
1,690
1,691
1,692
1,693
1,694
1,695
1,696
1,697
1,698
1,699
1,700
1,701
1,702
1,703
1,704
1,705
1,706
1,707
1,708
1,709
1,710
1,711
1,712
1,713
1,714
1,715
1,716
1,717
1,718
1,719
1,720
1,721
1,722
1,723
1,724
1,725
1,726
1,727
1,728
1,729
1,730
1,731
1,732
1,733
1,734
1,735
1,736
1,737
1,738
1,739
1,740
1,741
1,742
1,743
1,744
1,745
1,746
1,747
1,748
1,749
1,750
1,751
1,752
1,753
1,754
1,755
1,756
1,757
1,758
1,759
1,760
1,761
1,762
1,763
1,764
1,765
1,766
1,767
1,768
1,769
1,770
1,771
1,772
1,773
1,774
1,775
1,776
1,777
1,778
1,779
1,780
1,781
1,782
1,783
1,784
1,785
1,786
1,787
1,788
1,789
1,790
1,791
1,792
1,793
1,794
1,795
1,796
1,797
1,798
1,799
1,800
1,801
1,802
1,803
1,804
1,805
1,806
1,807
1,808
1,809
1,810
1,811
1,812
1,813
1,814
1,815
1,816
1,817
1,818
1,819
1,820
1,821
1,822
1,823
1,824
1,825
1,826
1,827
1,828
1,829
1,830
1,831
1,832
1,833
1,834
1,835
1,836
1,837
1,838
1,839
1,840
1,841
1,842
1,843
1,844
1,845
1,846
1,847
1,848
1,849
1,850
1,851
1,852
1,853
1,854
1,855
1,856
1,857
1,858
1,859
1,860
1,861
1,862
1,863
1,864
1,865
1,866
1,867
1,868
1,869
1,870
1,871
1,872
1,873
1,874
1,875
1,876
1,877
1,878
1,879
1,880
1,881
1,882
1,883
1,884
1,885
1,886
1,887
1,888
1,889
1,890
1,891
1,892
1,893
1,894
1,895
1,896
1,897
1,898
1,899
1,900
1,901
1,902
1,903
1,904
1,905
1,906
1,907
1,908
1,909
1,910
1,911
1,912
1,913
1,914
1,915
1,916
1,917
1,918
1,919
1,920
1,921
1,922
1,923
1,924
1,925
1,926
1,927
1,928
1,929
1,930
1,931
1,932
1,933
1,934
1,935
1,936
1,937
1,938
1,939
1,940
1,941
1,942
1,943
1,944
1,945
1,946
1,947
1,948
1,949
1,950
1,951
1,952
1,953
1,954
1,955
1,956
1,957
1,958
1,959
1,960
1,961
1,962
1,963
1,964
1,965
1,966
1,967
1,968
1,969
1,970
1,971
1,972
1,973
1,974
1,975
1,976
1,977
1,978
1,979
1,980
1,981
1,982
1,983
1,984
1,985
1,986
1,987
1,988
1,989
1,990
1,991
1,992
1,993
1,994
1,995
1,996
1,997
1,998
1,999
2,000
2,001
2,002
2,003
2,004
2,005
2,006
2,007
2,008
2,009
2,010
2,011
2,012
2,013
2,014
2,015
2,016
2,017
2,018
2,019
2,020
2,021
2,022
2,023
2,024
2,025
2,026
2,027
2,028
2,029
2,030
2,031
2,032
2,033
2,034
2,035
2,036
2,037
2,038
2,039
2,040
2,041
2,042
2,043
2,044
2,045
2,046
2,047
2,048
2,049
2,050
2,051
2,052
2,053
2,054
2,055
2,056
2,057
2,058
2,059
2,060
2,061
2,062
2,063
2,064
2,065
2,066
2,067
2,068
2,069
2,070
2,071
2,072
2,073
2,074
2,075
2,076
2,077
2,078
2,079
2,080
2,081
2,082
2,083
2,084
2,085
2,086
2,087
2,088
2,089
2,090
2,091
2,092
2,093
2,094
2,095
2,096
2,097
2,098
2,099
2,100
2,101
2,102
2,103
2,104
2,105
2,106
2,107
2,108
2,109
2,110
2,111
2,112
2,113
2,114
2,115
2,116
2,117
2,118
2,119
2,120
2,121
2,122
2,123
2,124
2,125
2,126
2,127
2,128
2,129
2,130
2,131
2,132
2,133
2,134
2,135
2,136
2,137
2,138
2,139
2,140
2,141
2,142
2,143
2,144
2,145
2,146
2,147
2,148
2,149
2,150
2,151
2,152
2,153
2,154
2,155
2,156
2,157
2,158
2,159
2,160
2,161
2,162
2,163
2,164
2,165
2,166
2,167
2,168
2,169
2,170
2,171
2,172
2,173
2,174
2,175
2,176
2,177
2,178
2,179
2,180
2,181
2,182
2,183
2,184
2,185
2,186
2,187
2,188
2,189
2,190
2,191
2,192
2,193
2,194
2,195
2,196
2,197
2,198
2,199
2,200
2,201
2,202
2,203
2,204
2,205
2,206
2,207
2,208
2,209
2,210
2,211
2,212
2,213
2,214
2,215
2,216
2,217
2,218
2,219
2,220
2,221
2,222
2,223
2,224
2,225
2,226
2,227
2,228
2,229
2,230
2,231
2,232
2,233
2,234
2,235
2,236
2,237
2,238
2,239
2,240
2,241
2,242
2,243
2,244
2,245
2,246
2,247
2,248
2,249
2,250
2,251
2,252
2,253
2,254
2,255
2,256
2,257
2,258
2,259
2,260
2,261
2,262
2,263
2,264
2,265
2,266
2,267
2,268
2,269
2,270
2,271
2,272
2,273
2,274
2,275
2,276
2,277
2,278
2,279
2,280
2,281
2,282
2,283
2,284
2,285
2,286
2,287
2,288
2,289
2,290
2,291
2,292
2,293
2,294
2,295
2,296
2,297
2,298
2,299
2,300
2,301
2,302
2,303
2,304
2,305
2,306
2,307
2,308
2,309
2,310
2,311
2,312
2,313
2,314
2,315
2,316
2,317
2,318
2,319
2,320
2,321
2,322
2,323
2,324
2,325
2,326
2,327
2,328
2,329
2,330
2,331
2,332
2,333
2,334
2,335
2,336
2,337
2,338
2,339
2,340
2,341
2,342
2,343
2,344
2,345
2,346
2,347
2,348
2,349
2,350
2,351
2,352
2,353
2,354
2,355
2,356
2,357
2,358
2,359
2,360
2,361
2,362
2,363
2,364
2,365
2,366
2,367
2,368
2,369
2,370
2,371
2,372
2,373
2,374
2,375
2,376
2,377
2,378
2,379
2,380
2,381
2,382
2,383
2,384
2,385
2,386
2,387
2,388
2,389
2,390
2,391
2,392
2,393
2,394
2,395
2,396
2,397
2,398
2,399
2,400
2,401
2,402
2,403
2,404
2,405
2,406
2,407
2,408
2,409
2,410
2,411
2,412
2,413
2,414
2,415
2,416
2,417
2,418
2,419
2,420
2,421
2,422
2,423
2,424
2,425
2,426
2,427
2,428
2,429
2,430
2,431
2,432
2,433
2,434
2,435
2,436
2,437
2,438
2,439
2,440
2,441
2,442
2,443
2,444

Match case Limit results 1 per page

Use the EWS

Access the EWS using a computer with a network connection to the MFP inside of the customer's

security firewall.

NOTE:

Connect the laptop directly to the MFP via a LAN cable or use a customer's PC.

Access the EWS

Open a Web browser software program.

Type the device IP address in the

Address

field.

NOTE:

The device IP address can be found on the configuration information page. If the device

IP address is unknown, print a configuration page.

Click

, or press

Enter

Log into the EWS

The remote access service password for the EWS is the same as the remote access service password

for the MFP control panel. A service password must be configured at the control panel before service

personnel can access the EWS.

TIP:

For more information on how to set up the service password for the MFP, see

Set the remote

access password (CDFT-E only)

on page

Open the EWS and click

in the upper-right corner of the screen.

The

Enter Network Password

dialog box appears. The appearance of the login screen can vary,

depending on your operating system and browser.

Type

service

for the user name, type the service password, and then click

Log off the EWS

Click

Log Off

in the upper right corner.

Close the browser.

NOTE:

It is important to completely terminate the connection by closing the browser.

XDM (XML Device Model)

XDM (XML Device Model) is an HP proprietary specification that is used to store machine data and

configuration information such as error and warning logs, preventive maintenance counters, page

counts, and others. XDM can be accessed remotely through the e-mail notification and HP Instant

Support features. The data can be used to remotely diagnose machine failures and predict preventive

maintenance needs.

An XDM viewer application is provided to simplify viewing of the XDM data. The XDM viewer is available

on the service support Web site.

The XDM content varies by user type. For the service user, service information such as the Warning

log and the Preventive Maintenance information is included. No customer private data is available in

the service contents of the XDM, and no service information is available in the administrator or user

contents of the XDM.

ENWW

Remote support and embedded Web server (EWS)