HP 8500 Fax-Getting Started Guide - Page 11

English The HP Officejet/Officejet Pro device can send faxes but cannot receive faxes If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the HP Officejet/Officejet Pro device is set to All Rings. If Auto Answer is set to Off, or you have a voice mail service at the same phone number you use for fax calls, you can only receive faxes manually. If you have a computer dial-up modem on the same phone line with the HP Officejet/Officejet Pro device, check to make sure that the software that came with your modem is not set to receive faxes automatically. If you have an answering machine on the same phone line with the HP Officejet/Officejet Pro device: • Check that the answering machine is working properly. • Make sure the HP Officejet/Officejet Pro device is set to receive faxes automatically. • Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. • Disconnect the answering machine and then try receiving a fax. • Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. Other equipment that uses the same phone line might be causing the test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem. The HP Officejet/Officejet Pro device cannot send faxes but can receive faxes The HP Officejet/Officejet Pro device might be dialing too fast or too soon. For example, if you need to access an outside line by dialing "9," try inserting pauses as follows: 9-XXX-XXXX (where XXX-XXXX is the fax number you are sending to). To enter a pause press Redial/Pause, or press the Symbols or *@ button repeatedly, until a dash (-) appears on the display. The display always shows Phone Off Hook You are using the wrong phone cord. See the first two issues under "The HP Officejet/Officejet Pro device is having problems sending and receiving faxes" on page 10. The HP Officejet/Officejet Pro device is having problems sending a manual fax This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the box with the HP Officejet/Officejet Pro device, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam. If you are sending a fax manually from your phone that is connected directly to the HP Officejet/ Officejet Pro device, you must use the keypad on the telephone to send the fax. Fax tones are recorded on my See the information about answering machine - related problems for the "The HP Officejet/ answering machine Officejet Pro device can send faxes but cannot receive faxes" topic in this table. Solve fax problems 11