HP 8500 Wireless-Getting Started Guide - Page 9

English If you are able to access the EWS and use your HP device with the firewall turned off, you will need to reconfigure your firewall settings to allow the computer and HP Officejet/Officejet Pro device to communicate with each other over the network. For more information, see "Configure your firewall to work with HP devices" on page 11. If you are able to access the EWS but are still unable to use the HP device even with the firewall turned off, try enabling the firewall software to recognize the HP device. For more information, see "Configure your firewall to work with HP devices" on page 11. If you still encounter problems after configuring the firewall, go to sections 4 and 5. 4. Make sure the HP Officejet/Officejet Pro device is online and ready If you have the HP software installed, you can check the HP device's status from your computer to see if the device is paused or offline, preventing you from using it. To check the HP device's status, complete the following steps: Windows 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2. If the printers on your computer are not being displayed in Details view, click the View menu, and then click Details. 3. Do one of the following, depending on the printer status: • If the HP device is Offline, right-click the device and click Use Printer Online. • If the HP device is Paused, right-click the device and click Resume Printing. 4. Try using the HP device over the network. Mac OS 1. Click System Preferences in the Dock, and then click Print & Fax. 2. Select the HP device, and the click Print Queue. 3. If Jobs Stopped appears in the window that appears, click Start Jobs. If you can use the HP device after performing the steps above but find that the symptoms persist as you continue to use the device, your firewall might be interfering. For more information see "Configure your firewall to work with HP devices" on page 11. If you still cannot use the HP device over the network, continue to the next section for additional troubleshooting help. 5. Make sure the wireless version of the HP Officejet/Officejet Pro device is set as the default printer driver (Windows only) If you install the software again, the installer might create a second version of the printer driver in your Printers or Printers and Faxes folder. If you have difficulties printing or connecting to the HP device, make sure the correct version of the printer driver is set as the default. 1. Click Start, point to Settings, and then click Printers or Printers and Faxes. - Or - Click Start, click Control Panel, and then double-click Printers. 2. Determine if the version of the printer driver in the Printers or Printers and Faxes folder is connected wirelessly: a. Right-click the printer icon, and then click Properties, Document Defaults, or Printing Preferences. b. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. 3. Right-click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer. NOTE: If there is more than one icon in the folder for the HP device, right-click the printer icon for the version of the printer driver that is connected wirelessly and select Set as Default Printer. 6. Make sure the HP Network Devices Support service is running (Windows only) To restart the HP Network Device Support service 1. Delete any print jobs currently in the print queue. 2. On the desktop, right-click My Computer or Computer, and then click Manage. 3. Double-click Services and Applications, and then click Services. 4. Scroll down the list of services, right click HP Network Devices Support, and then click Restart. Solving wireless (802.11) problems 9