HP A3550A User Guide - Page 285

Condition/Symptom Solution Array fails power-up test at letter "W" and displays message "Storage system failure - contact your HP service representative." The SP620 SCSI SP displays a message that a valid microcode image could not be found on any data base drives. Microcode for the SP(s) is loaded from specific disks within the array. If the disk modules were unloaded for installation purposes, they may have been reinserted in the wrong slots and SP microcode is not available to be loaded. A slot number label is affixed to each disk module at the factory. Match the slot number label on the disk module to the appropriate slot in the array. Garbage on terminal display Array powering up but no display or garbage on terminal. Check for the following terminal configuration: Datacomm config Baud rate 9600 Parity/Databits None/8 Terminal config Termmode EM100 Check that the correct RS-232 cable, part number 5061-5003, is being used. Also check the internal address cable for proper orientation to connector. Subsystem fault during power-up sequence. Subsystem fault during power-up sequence. A failed CRU should not stop the initial power-up tests. Power-up should complete and the faulted CRU should be indicated by an CRU FAULT LED. Change the faulted CRU after power-up tests complete. BBU may have discharged during power down. Subsystem fault will be indicated until BBU is fully recharged. BBU recharge message can be found in Unsolicited Event Log in Grid Manager. 8-12