HP All-in-One 200-5012d Getting Started Guide - Page 13

Computer does not start

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Computer does not start Symptom Possible solution Error message: Hard disk drive error. Restart the computer. 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click the Arrow button next to the red Shut Down button, and then click Restart. Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. 3. If Windows opens, immediately back up all important data to a backup hard disk drive. 4. Contact Support, whether it was possible or not to start up Windows. Either the hard disk drive or the system board may need to be replaced. Computer will not turn on or start. Ensure that the cables connecting the computer to the external power source are plugged in properly. When the cables connecting the computer to the external power source are plugged in properly, and the wall outlet is functioning, the green power supply light on the back of the computer should be on; if it is not, contact Support. If the display (monitor) is blank, the monitor might not be properly connected. Connect the monitor to the computer, plug it in, and turn it on. See Display (monitor) on page 8. Test the wall outlet by connecting a different electrical device to it. Computer seems to be locked up and is not responding. Use the Windows Task Manager to close any programs not responding, or restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click Start Task Manager. 3. Select the program that is not responding, and then click End Task. If closing programs does not work, restart the computer: 1. Press the Ctrl+Alt+Delete keys on the keyboard simultaneously. 2. Click the Arrow button next to the red Shut Down button, and then click Restart. Or, press and hold the Power button on the computer for 5 or more seconds to turn off the computer, and then press the Power button to restart the computer. ENWW Computer does not start 7

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Computer does not start
Symptom
Possible solution
Error message:
Hard disk drive
error.
Restart the computer.
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click the
Arrow
button next to the red
Shut Down
button, and then click
Restart
.
Or
, press and hold the
Power
button on the computer for 5 or more seconds to turn
off the computer, and then press the
Power
button to restart the computer.
3.
If Windows opens, immediately back up all important data to a backup hard disk drive.
4.
Contact Support, whether it was possible or not to start up Windows.
Either the hard disk drive or the system board may need to be replaced.
Computer will not
turn on or start.
Ensure that the cables connecting the computer to the external power source are plugged
in properly. When the cables connecting the computer to the external power source are
plugged in properly, and the wall outlet is functioning, the green power supply light on the
back of the computer should be on; if it is not, contact Support.
If the display (monitor) is blank, the monitor might not be properly connected. Connect the
monitor to the computer, plug it in, and turn it on. See
Display (monitor)
on page
8.
Test the wall outlet by connecting a different electrical device to it.
Computer seems
to be locked up
and is not
responding.
Use the
Windows Task Manager
to close any programs not responding, or restart the
computer:
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click
Start Task Manager
.
3.
Select the program that is not responding, and then click
End Task
.
If closing programs does not work, restart the computer:
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2.
Click the
Arrow
button next to the red
Shut Down
button, and then click
Restart
.
Or
, press and hold the
Power
button on the computer for 5 or more seconds to turn
off the computer, and then press the
Power
button to restart the computer.
ENWW
Computer does not start
7