HP Bc1500 Implementing ActivIdentity Smart Cards for Use with HP Compaq t5720 - Page 28

Troubleshoot ActivClient, If you are not logged on to ActivClient, then go to the Windows Start menu

Get HP Bc1500 - BladeSystem - Blade PC PDF manuals and user guides View all HP Bc1500 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 28 highlights

3. Select the username ID to view the installed certificate, which shows: • who it was issued to • who is was issued by • valid dates Troubleshoot ActivClient The Troubleshooting Wizard helps you solve any problems with ActivClient. It analyzes your system, diagnoses the problems, and then displays the results on the Diagnosis And Resolutions page. 1. Open ActivClient User Console to do one of the following: From the toolbar, click . - or From the Help menu, click Troubleshoot. NOTE: If you are not logged on to ActivClient, then go to the Windows Start menu, point to Programs, point to ActivIdentity ActivClient, and then click Troubleshooting Wizard. 2. When the Welcome page is displayed, click Next. 3. The following table lists what action to take if you have not connected to a smart card reader or you have not inserted a smart card. If Then Action You have not connected a smart card reader (or have not connected it properly) The Please Connect Your Reader page is displayed. Check your smart card reader connection and fix any connection problems. You have not inserted a smart card The Please Insert Your Smart Card Insert or reinsert a smart card. (or have not inserted it properly). page is displayed. 4. When the Please Enter Your PIN page is displayed, type your PIN, and then click Next. 28

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
28
3.
Select the username ID to view the installed certificate, which shows:
•
who it was issued to
•
who is was issued by
•
valid dates
Troubleshoot ActivClient
The Troubleshooting Wizard helps you solve any problems with ActivClient. It analyzes your system, diag-
noses the problems, and then displays the results on the Diagnosis And Resolutions page.
1.
Open ActivClient User Console to do one of the following:
From the toolbar, click
.
- or -
From the Help menu, click Troubleshoot.
NOTE
: If you are not logged on to ActivClient, then go to the Windows Start menu, point to
Programs, point to ActivIdentity ActivClient, and then click Troubleshooting Wizard.
2.
When the Welcome page is displayed, click
Next
.
3.
The following table lists what action to take if you have not connected to a smart card reader or you
have not inserted a smart card.
4.
When the Please Enter Your PIN page is displayed, type your PIN, and then click
Next
.
If
Then
Action
You have not connected a smart
card reader (or have not con-
nected it properly)
The Please Connect Your Reader
page is displayed.
Check your smart card reader con-
nection and fix any connection
problems.
You have not inserted a smart card
(or have not inserted it properly).
The Please Insert Your Smart Card
page is displayed.
Insert or reinsert a smart card.