HP C4780 Reference Guide - Page 5

English Troubleshooting Mac If you are unable to print, uninstall and reinstall the software: Note: The uninstaller removes all of the HP software components that are specific to the device. The uninstaller does not remove components that are shared by other products or programs. To uninstall the software: 1. Disconnect the HP Photosmart from your computer. 2. Open the Applications: Hewlett-Packard folder. 3. Double-click HP Uninstaller. Follow the onscreen instructions. To install the software: 1. To install the software, insert the HP software CD into your computer's CD drive. 2. On the desktop, open the CD and then double-click HP Installer. 3. Follow the onscreen instructions. Network Troubleshooting Use this section to solve problems you might encounter when setting up a network connection. The product cannot be found during software installation If the HP software is unable to find your product on the network during software installation, try the following troubleshooting steps. If you have a wireless connection, start with step 1 and proceed through step 4 as necessary. Wireless connections Step 1: Determine if the product is connected to the network by running the Wireless Network Test and following any instructions provided. To run the Wireless Network Test 1. Press button next to Scan. 2. Press button next to Wireless Menu. 3. Press button next to Wireless Settings. 4. Press button next to Run Wireless Network Test.