HP C5644A HP SureStore T4 User's Guide - C5644-90943 - Page 48

Problems with Your Tape Drive, Troubleshooting, Problem, Possible Cause, Potential Solution

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Troubleshooting Things to Try First Problems with Your Tape Drive Problem The tape drive does not power up. (The light does not come on.) You cannot back up or restore. Possible Cause Potential Solution The power cable may not be connected to Can you hear the tape move when a the tape drive properly. cartridge is inserted? If not, check the power connection to the tape drive. If it is properly connected, the device has probably failed. Call for service. Proper precautions were not taken to prevent damage by static electricity during installation. If the tape drive has been damaged by static, call for service. The driver software for the tape drive may Check that a driver has been installed that not be properly installed. supports both your HP SureStore T4 drive and your backup software. If not, install the appropriate driver. If so, reinstall the HP SureStore T4 driver software. The SCSI connection may be loose. Check that all expansion boards are fully seated and the SCSI cable is connected properly. Run TapeAssure to ascertain whether the SCSI board is installed and functioning properly. The SCSI bus may not be properly terminated. Check that the SCSI termination is installed and secure. The SCSI bus must be terminated at both ends and only at the ends. Most internal cables will have a terminator plug on the end of the cable farthest from the SCSI controller. If there are no external devices, the SCSI bus must be terminated on the SCSI host adapter or motherboard. If there are external devices, the last device in the external chain must be terminated properly. The appropriate ASPI driver for your SCSI controller may not be installed. When you boot up the computer, check for error messages that refer to SCSI devices or ASPI drivers. Verify that the correct ASPI driver for your SCSI controller is installed. Run TapeAssure to ascertain whether the SCSI board is installed and functioning properly. 5-4

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Troubleshooting
Things to Try First
5-4
Problems with Your Tape Drive
Problem
Possible Cause
Potential Solution
The tape drive does
not power up.
(The light does not
come on.)
The power cable may not be connected to
the tape drive properly.
Can you hear the tape move when a
cartridge is inserted? If not, check the
power connection to the tape drive. If it is
properly connected, the device has
probably failed. Call for service.
Proper precautions were not taken to
prevent damage by static electricity
during installation.
If the tape drive has been damaged by
static, call for service.
You cannot back up
or restore.
The driver software for the tape drive may
not be properly installed.
Check that a driver has been installed that
supports both your HP SureStore T4
drive and your backup software. If not,
install the appropriate driver. If so,
reinstall the HP SureStore T4 driver
software.
The SCSI connection may be loose.
Check that all expansion boards are fully
seated and the SCSI cable is connected
properly. Run TapeAssure to ascertain
whether the SCSI board is installed and
functioning properly.
The SCSI bus may not be properly
terminated.
Check that the SCSI termination is
installed and secure. The SCSI bus must
be terminated at both ends and only at the
ends. Most internal cables will have a
terminator plug on the end of the cable
farthest from the SCSI controller. If there
are no external devices, the SCSI bus
must be terminated on the SCSI host
adapter or motherboard. If there are
external devices, the last device in the
external chain must be terminated
properly.
The appropriate ASPI driver for your
SCSI controller may not be installed.
When you boot up the computer, check
for error messages that refer to SCSI
devices or ASPI drivers. Verify that the
correct ASPI driver for your SCSI
controller is installed. Run TapeAssure to
ascertain whether the SCSI board is
installed and functioning properly.