HP C5644A HP SureStore T4 User's Guide - C5644-90943 - Page 57

Service and Support, Obtaining Technical Support, Obtaining Service

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Customer Support Service and Support Service and Support Hewlett-Packard and its authorized dealers stand behind the HP product you have purchased. Note Before calling for service or support:  Check that your drive is installed correctly.  Check the troubleshooting advice in this User's Guide and in the documentation that came with your computer, the host adapter, and your backup software. Obtaining Technical Support If you need help, your dealer has the latest information regarding HP products and services and can provide support under HP's comprehensive menu of reseller services. If your dealer is not able to help, you can obtain support from HP directly either through online services or by telephone. Colorado Backup Support For questions or problems with Colorado Backup, see "Contacting Customer Support" on page B-6. Replica Backup Support For questions or problems with Replica Backup, HP SureStore Tape Edition by Stac, contact Stac, Inc. Select the Support icon in the Replica program group for more information. Obtaining Service During the warranty period: HP provides a free telephone support service during the warranty period. Contact your local HP dealer or telephone the relevant number listed on page B-6. You will be connected to a responsive team waiting to help you. After the warranty period: If you require support after your warranty has expired, you can receive support for a fee through the same telephone numbers. The fee is charged on a per incident basis. Alternatively, you can contact your local HP dealer who will be able to advise you and arrange for service. B-3

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Customer Support
Service and Support
B-3
Service and Support
Hewlett-Packard and its authorized dealers stand behind the HP product you have
purchased.
Note
Before calling for service or support:
Check that your drive is installed correctly.
Check the troubleshooting advice in this
User’s Guide
and in the documentation
that came with your computer, the host adapter, and your backup software.
Obtaining Technical Support
If you need help, your dealer has the latest information regarding HP products and
services and can provide support under HP's comprehensive menu of reseller services.
If your dealer is not able to help, you can obtain support from HP directly either
through online services or by telephone.
Colorado Backup Support
For questions or problems with Colorado Backup, see “Contacting Customer Support”
on page B-6.
Replica Backup Support
For questions or problems with Replica Backup, HP SureStore Tape Edition by Stac,
contact Stac, Inc. Select the
Support
icon in the Replica program group for more
information.
Obtaining Service
During the warranty period:
HP provides a free telephone support service during the
warranty period. Contact your local HP dealer or telephone the relevant number listed
on page B-6. You will be connected to a responsive team waiting to help you.
After the warranty period:
If you require support after your warranty has expired, you
can receive support for a fee through the same telephone numbers. The fee is charged
on a per incident basis. Alternatively, you can contact your local HP dealer who will
be able to advise you and arrange for service.