HP CP3505n HP Color LaserJet CP3505 Printer - Software Technical Reference Add - Page 30

Auto-Rotate and Center, Print, Print Quality, Paper/Quality, Printing Preferences

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Known issues Issue (Internal): With Adobe Reader V7.0, an incomplete image is printed. Description: The software program generates only a portion of the image. Solution: Use the following procedure to remove the check mark from the Auto-Rotate and Center option in Adobe Reader V7.0: 1. Open the document in Adobe Reader V7.0. 2. Click File. 3. Click Print. 4. Click the Auto-Rotate and Center check box to clear it. Issue (Internal): When a print job is sent from Microsoft Publisher with the HP postscript level 3 emulation driver, the print job either does not print or is missing the images. Description: This HP postscript level 3 emulation driver has Postscript Passthrough enabled by default, and that option must be enabled for most print jobs. This issue occurs because Microsoft Publisher sends postscript information that the driver cannot control. Solution: Use the HP PCL 5 driver or the HP PCL 6 driver. For more information, contact the software vendor. Issue (Internal): When a print job is sent to the printer while it is in sleep mode, an error message is displayed and the message remains even after the print job is printed successfully. Description: This error message is controlled by the Windows print-spooler components. Solution: Move the mouse cursor onto the error message to clear it. For more information, contact the software vendor. Issue (Internal): In the Print Quality group box on the Paper/Quality tab of the Printing Preferences, data loss occurs. Description: This issue is a result of the core Microsoft driver. 24 Chapter A Known issues ENWW

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Issue (Internal):
With Adobe Reader V7.0, an incomplete image is printed.
Description:
The software program generates only a portion of the image.
Solution:
Use the following procedure to remove the check mark from the
Auto-Rotate and Center
option in
Adobe Reader V7.0:
1.
Open the document in Adobe Reader V7.0.
2.
Click
File
.
3.
Click
Print
.
4.
Click the
Auto-Rotate and Center
check box to clear it.
Issue (Internal):
When a print job is sent from Microsoft Publisher with the HP postscript level 3 emulation driver, the
print job either does
not
print or is missing the images.
Description:
This HP postscript level 3 emulation driver has Postscript Passthrough enabled by default, and that
option must be enabled for most print jobs. This issue occurs because Microsoft Publisher sends
postscript information that the driver cannot control.
Solution:
Use the HP PCL 5 driver or the HP PCL 6 driver. For more information, contact the software vendor.
Issue (Internal):
When a print job is sent to the printer while it is in sleep mode, an error message is displayed and the
message remains even after the print job is printed successfully.
Description:
This error message is controlled by the Windows print-spooler components.
Solution:
Move the mouse cursor onto the error message to clear it. For more information, contact the software
vendor.
Issue (Internal):
In the
Print Quality
group box on the
Paper/Quality
tab of the
Printing Preferences
, data loss occurs.
Description:
This issue is a result of the core Microsoft driver.
24
Chapter A
Known issues
ENWW
Known issues