HP CP4525dn HP Color LaserJet Enterprise CP4020/CP4520 Series Printer - User G - Page 235
Envelopes jam or will not feed in the product, Output is curled or wrinkled, ENVELOPE
UPC - 884420585534
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Envelopes jam or will not feed in the product Envelopes jam or will not feed in the product Cause Solution Envelopes are loaded in an unsupported tray. Only Tray 1 can Load envelopes into Tray 1. feed envelopes. Envelopes are curled or damaged. Envelopes are sealing because the moisture content is too high. Envelope orientation is incorrect. This product does not support the envelopes being used. Tray 1 is configured for a size other than envelopes. Try using different envelopes. Store envelopes in a controlled environment. Try using different envelopes. Store envelopes in a controlled environment. Verify that the envelope is loaded correctly. Refer to the HP LaserJet Printer Family Print Media Guide. Configure Tray 1 size for envelopes. If the envelope is a custom size, configure Tray 1 paper type to ENVELOPE. Output is curled or wrinkled Output is curled or wrinkled Cause Solution Paper does not meet the specifications for this product. Use only paper that meets the HP paper specifications for this product. Paper is damaged or in poor condition. Product is operating in an excessively humid environment. You are printing large, solid-filled areas. Remove paper from the input tray and load paper that is in good condition. Verify that the printing environment is within humidity specifications. Large, solid-filled areas can cause excessive curl. Try using a different pattern. Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh, moisture. unopened package. Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and then reload it into the input tray. Do not fan paper. If the problem persists, replace the paper. The specific paper type was not configured for the tray or selected in the software. Configure the software for the paper (see the software documentation). Configure the tray for the paper, see Load paper trays on page 90. The paper has previously been used for a print job. Do not re-use paper. ENWW Solve paper-handling problems 221