HP Chromebook 11A G8 Education Edition Maintenance and Service Guide - Page 7

Recovering

...............................................................................................................................................................................

63

Installing the Chromebook Recovery Utility

..................................................................................................

64

Creating recovery media

..................................................................................................................................

64

Recovering the Chrome operating system

....................................................................................................

64

Setting up your computer after a reset or recovery

.........................................................................................................

65

Erase and reformat the recovery media

............................................................................................................................

65

10

Statement of memory volatility

........................................................................................................................................................

66

Nonvolatile memory usage

..................................................................................................................................................

68

Questions and answers

.........................................................................................................................................................

69

Using HP Sure Start (select models only)

..........................................................................................................................

71

11

Power cord set requirements

............................................................................................................................................................

72

Requirements for all countries

............................................................................................................................................

72

Requirements for speciﬁc countries and regions

.............................................................................................................

73

12

Recycling

...............................................................................................................................................................................................

75

Index

.............................................................................................................................................................................................................

76

vii

Section	Page
Product description	9
Components	11
Right side	11
Left side	13
Display	14
Keyboard area	15
Touchpad	15
Bottom	16
Labels	17
Illustrated parts catalog	19
Computer major components	19
Display components	23
Miscellaneous parts	25
Removal and replacement procedures preliminary requirements	27
Tools required	27
Service considerations	27
Plastic parts	27
Cables and connectors	27
Drive handling	28
Electrostatic discharge damage	28
Packaging and transporting guidelines	29
Workstation guidelines	30
Equipment guidelines	30
Removal and replacement procedures	32
Component replacement procedures	32
Keyboard/top cover	32
Touchpad cable	36
Touchpad	37
Speakers	39
Battery	40
WLAN module	42
Connector board cables	44
Connector board	45
System board	47
Heat sink	50
Display assembly	52
Backing up, restoring, and recovering	61
Backing up information and creating recovery media	61
Using Windows tools	61
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	61
Restoring and recovery	62
Restoring, resetting, and refreshing using Windows tools	62
Recovering using HP Recovery media	62
Changing the computer boot order	62
Using HP Sure Recover (select products only)	63
Using HP PC Hardware Diagnostics	64
Using HP PC Hardware Diagnostics Windows (select products only)	64
Downloading HP PC Hardware Diagnostics Windows	64
Downloading the latest HP PC Hardware Diagnostics Windows version	65
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	65
Installing HP PC Hardware Diagnostics Windows	65
Using HP PC Hardware Diagnostics UEFI	65
Starting HP PC Hardware Diagnostics UEFI	66
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	66
Downloading the latest HP PC Hardware Diagnostics UEFI version	66
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	66
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	67
Downloading Remote HP PC Hardware Diagnostics UEFI	67
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	67
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	67
Customizing Remote HP PC Hardware Diagnostics UEFI settings	67
Specifications	69
Computer specifications	69
Backing up, resetting, and recovering	71
Backing up	71
Resetting	71
Recovering	71
Installing the Chromebook Recovery Utility	72
Creating recovery media	72
Recovering the Chrome operating system	72
Setting up your computer after a reset or recovery	73
Erase and reformat the recovery media	73
Statement of memory volatility	74
Nonvolatile memory usage	76
Questions and answers	77
Using HP Sure Start (select models only)	79
Power cord set requirements	80
Requirements for all countries	80
Requirements for specific countries and regions	81
Recycling	83

HP Chromebook 11A G8 Education Edition Maintenance and Service Guide - Page 7

Using HP Sure Start select models only, Installing the Chromebook Recovery Utility

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