HP Chromebook x360 14a-ca1000 Maintenance and Service Guide - Page 29

Accessing support information

Get HP Chromebook x360 14a-ca1000 PDF manuals and user guides View all HP Chromebook x360 14a-ca1000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 29 highlights

● Place items on a grounded surface before removing items from their containers. ● Always be properly grounded when touching a component or assembly. ● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information To find the HP support that you need, use this information. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on the computer Windows: Preoperating system failures are logged in the BIOS Event Log. To view the BIOS Event Log: 1. Press the power button. 2. Immediately and repeatedly press esc when the power button light turns white. NOTE: If you do not press esc at the appropriate time, you must restart the computer and again repeatedly press esc when the power button light turns white to access the utility. 3. Press f10 to enter the BIOS setup. 4. (On commercial products) Under the Main tab, select BIOS event log, and then select View BIOS Event Log. - or - (On consumer products) Under the Main tab, select System Log. Post-operating system failures are logged in the Event Viewer. 1. Turn on the computer and allow the operating system to open. 2. Select the search icon in the taskbar. 3. Type Event Viewer, and then press enter. 4. Select the log from the left panel. Details display in the right panel. Chrome: 1. Go to support.google.com/chrome. 2. Search collect Chrome device logs. 24 Chapter 4 Removal and replacement procedures preliminary requirements

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Accessing support information
To find the HP support that you need, use this information.
Table 4-3
Support information locations
Service consideration
Path to access information
Records of reported failure incidents stored
on the computer
Windows:
Preoperating system failures are logged in the BIOS Event Log. To view the BIOS Event
Log:
1.
Press the power button.
2.
Immediately and repeatedly press
esc
when the power button light turns white.
NOTE:
If you do not press
esc
at the appropriate time, you must restart the
computer and again repeatedly press
esc
when the power button light turns
white to access the utility.
3.
Press
f10
to enter the BIOS setup.
4.
(On commercial products) Under the
Main
tab, select
BIOS event log
, and then
select
View BIOS Event Log
.
- or -
(On consumer products) Under the
Main
tab, select
System Log
.
Post-operating system failures are logged in the Event Viewer.
1.
Turn on the computer and allow the operating system to open.
2.
Select the search icon
in the taskbar.
3.
Type
Event Viewer
, and then press
enter
.
4.
Select the log from the left panel. Details display in the right panel.
Chrome:
1.
Go to
support.google.com/
chrome
.
2.
Search
collect Chrome device logs
.
24
Chapter 4
Removal and replacement procedures preliminary requirements