HP Cisco MDS 8/12c Cisco MDS 8Gb Fabric Switch for HP BladeSystem c-Class User - Page 28

Contacting HP Technical Support Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Applicable error messages • Third-party hardware or software • Operating system type and revision level • Detailed, specific questions For continuous quality improvement, calls may be recorded or monitored. HP contact information For the name of the nearest HP authorized reseller: • In the United States, see the HP US service locator web page: http://www.hp.com/service_locator • In the United States, for contact options see the Contact HP United States web page: http://welcome.hp.com/country/us/en/contact_us.html • In other locations, see the Contact HP worldwide (in English) web page: http://welcome.hp.com/country/us/en/wwcontact.html • Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. • If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, see the HP website: http://www.hp.com HP Insight Remote Support Software HP strongly recommends that you install HP Insight Remote Support software to complete the installation or upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24x7 to ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country. The software is available in two variants: • HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1-50 servers. Ideal for customers who can benefit from proactive notification, but do not need proactive service delivery and integration with a management platform. • HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and proactive service support for nearly all HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced. Details for both versions are available at: http://www.hp.com/go/insightremotesupport To download the software for free, go to Software Depot: http://www.software.hp.com Select Insight Remote Support from the menu on the right. 28 5 Support and Other Resources