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HP Color LaserJet 2700 Service Manual - Page 340

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language 9 lights and buttons 6 locating 4 menu map, printing 8, 58 menus 7 messages 180 Network Config. menu 11 removing 156 Reports menu 8 Service menu 12 System Setup menu 9, 11 Courier font settings 10 covers 500-sheet feeder, removing 165 front, removing 97 left, removing 104 rear lower, removing 103 rear upper, removing 111 right, removing 107 upper, removing 100 curl, paper settings 12 custom paper sizes trays, configuring 28 Customer Care Online 239 customer support 308 D dark color, troubleshooting 209 dark images, troubleshooting 209 DC controller connectors 231 engine control system 72 errors 184 jam detection operations 76 laser/scanner system operations 75 pickup-and-feed system operations 76 DC controller PCA, removing 148 declaration of conformity 318 default settings, restoring cold reset 223 NVRAM initialization 223 demo page 8, 58 density settings 68 developing separation-drive assembly removing 119 developing stage 85 device discovery 41 Device Settings tab, HP ToolboxFX 66 DHCP 43 diagnostics drum-rotation 222 engine test page 221 formatter 221 half-self 221 diagrams 500-sheet feeder connector locations 226 assemblies 227 circuit 233 connector locations 225 DC controller connectors 231 timing 232 DIMMs installing 44 verifying installation 47 dirt on paper, troubleshooting 210 display contrast, setting 10 disposal, batteries 316 distorted images, troubleshooting 214 documentation 239 dots, troubleshooting 210 downloading software HP Web Jetadmin 16 printing system 13 UNIX and Linux 13, 16 drive assemblies, removing developing separation 119 fuser 117 pickup 129 driver PCA, removing 154 drivers accessing 14 included 3 operating systems supported 13 usage page 8 drum, image formation operations 85 drum-rotation test 222 E e-mail alerts, setting up 64 EIO troubleshooting 218 electrical specifications 301 electrostatic discharge (ESD) 92 electrostatic transfer belt (ETB), removing 114 embedded Web server accessing 59 network settings 39 Networking tab 62 Settings tab 62 Status tab 61 supplies status page 51 engine control system 72 engine test page 221 envelopes loading 36 printing on 21 types supported 17 environment specifications 20, 303 environmental stewardship program 315 error messages event log 193 error messages, control panel 180 error report 193 ETB (electrostatic transfer belt), removing 114 ETB separation stage 87 Event log 64 event-log messages 193 EWS. See embedded Web server extended warranty 310, 316 F factory defaults, restoring cold reset 223 NVRAM initialization 223 faded color, troubleshooting 208 faded images, troubleshooting 208 fans, removing main 142 FCC regulations 314 features 3 field-replaceable units 92 Finland, laser safety statement 320 firmware version 219 322 Index ENWW

Section	Page
Product information	19
Printers at a glance	20
Features at a glance	21
Walkaround	22
Understanding control-panel features	24
Using the control-panel menus	25
To use the menus	25
Reports menu	26
System Setup menu	27
Network Config. menu (HP Color LaserJet 2700n printer only)	29
Service menu	30
Printer software	31
Supported operating systems and printer drivers	31
Additional drivers	31
Opening the printer drivers	32
Software for Windows	33
The HP ToolboxFX	33
Software for Macintosh	33
PostScript Printer Description (PPD) files	33
Macintosh Configure Device	33
Software for networks	34
HP Web Jetadmin	34
UNIX	34
Linux	34
Embedded Web server	34
Print-media specifications	35
Tray 1 and tray 2	35
Optional tray 3	36
Selecting print media	37
Paper to avoid	37
Paper that can damage the printer	37
Printing and storage environment	38
Printing on special media	39
Transparencies	39
Glossy paper	39
Colored paper	39
Envelopes	39
Labels	40
Heavy paper	40
Preprinted forms and letterhead	40
Recycled paper	41
HP LaserJet media	41
Installation and configuration	43
What is in the box	44
Site requirements	45
Physical specifications	45
Configuring trays	46
Configuring size	46
Configuring type	46
Configuring trays for custom paper	46
Printing from tray 1 (100-sheet multipurpose tray)	46
Loading tray 1	46
Printing from tray 2 or optional tray 3	48
Loading tray 2	49
Loading optional tray 3	51
Loading special media	54
USB configuration	55
Connecting the USB cable	55
Network configuration (HP Color LaserJet 2700n only)	56
Set up the printer and use it on the network	56
To set up a network port-connected configuration (direct mode or peer-to-peer printing)	56
Using the embedded Web server or the HP ToolboxFX	57
Setting a system password	57
Using the printer control panel	57
IP configuration	57
Manual configuration	57
Automatic configuration	58
Link speed and link duplex settings	58
Supported network protocols	59
TCP/IP	60
Internet Protocol (IP)	60
Transmission Control Protocol (TCP)	60
IP address	60
Configuring IP parameters	60
Dynamic Host Configuration Protocol (DHCP)	61
BOOTP	61
Subnets	61
Subnet mask	61
Gateways	61
Default gateway	61
Printer memory	62
Installing memory DIMMs	62
To install memory and font DIMMs	62
Enabling memory	65
To enable memory for Windows	65
Checking DIMM installation	65
To check DIMM installation	65
Maintenance	67
Managing supplies	68
Supplies life	68
Approximate print-cartridge replacement intervals	68
Checking the print-cartridge life	68
Print-cartridge storage	69
HP print cartridges	69
Non-HP print cartridges	69
Print-cartridge authentication	69
HP fraud hotline and Web site	70
Replacing supplies and parts	71
Supply replacement guidelines	71
Changing print cartridges	71
To change the print cartridge	71
Cleaning the printer	74
To clean the printer using the printer control panel	74
To clean the printer using the HP ToolboxFX	74
Calibrating the printer	75
Tools for managing the printer	76
Using printer information pages	76
Using the embedded Web server	77
To access the embedded Web server by using a network connection	78
Embedded Web server sections	79
Using the HP ToolboxFX	80
To view the HP ToolboxFX	81
Status	82
Event log	82
Alerts	83
Set up status alerts	83
Set up e-mail alerts	83
Help	83
Device settings	84
Device information	84
Paper handling	85
Printing	85
PCL5c	85
PostScript	85
Print quality	86
Print density	86
Paper types	86
System setup	87
Service	87
Network settings	87
Using Macintosh Configure Device	87
Theory of operation	89
Engine control system	90
Power-on sequence	91
Motors, fans, and solenoids	92
Laser/scanner system	93
Pickup-and-feed-system	94
Sensors in the pickup-and-feed system trays (cassettes)	94
Cassette pickup mechanism	96
Multipurpose-tray pickup mechanism	96
Feed-speed control	98
Sensor jam detection	99
Image-formation system	101
Image-formation process	102
Latent-image formation stage	103
Step 1: pre-exposure	103
Step 2: primary charging	103
Step 3: laser-beam exposure	103
Developing stage	103
Step 4: developing	104
Transfer stage	104
Step 5: media feed	104
Step 6: image transfer	104
Step 7: separation from the drum	105
Step 8: separation from the ETB	105
Fusing stage	105
Step 9: fusing	105
Cleaning stage	106
Step 10: drum cleaning	106
Print cartridge	106
Print-cartridge activation	107
Removal and replacement	109
Removal and replacement strategy	110
Introduction	110
Required tools	111
Types of screws	112
Service approach	113
Before performing service	113
After performing service	113
Print cartridges	114
External doors, covers, and panels	115
Front cover	115
Upper cover (fuser door)	118
Rear lower cover	121
Left cover	122
Right cover	125
Rear upper cover	129
Internal assemblies	130
Formatter cage	130
Electrostatic transfer belt (ETB)	132
Fuser	133
Print-cartridge drive motors	134
Fuser drive assembly	135
Developing separation-drive assembly	137
Pickup-and-feed assembly	142
Pickup-drive assembly	147
Laser/scanner assembly	156
Main fan	160
Printed circuit assemblies (PCAs)	162
Low-voltage power-supply PCA	162
DC controller PCA	166
High-voltage power supply	168
Memory-controller PCA	170
Driver PCA	172
Control panel	174
Pickup-and-feed driver (relay) PCA	176
Sensors	178
Temperature sensor	178
Paper and registration sensor covers	179
Cartridge-sensor PCA	180
500-sheet feeder	183
500-sheet feeder right cover	183
500-sheet feeder left cover	185
500-sheet feeder rear cover	188
500-sheet feeder driver PCA	190
Troubleshooting	193
Troubleshooting process	194
Pre-troubleshooting checklist	194
Troubleshooting flowchart	196
Power-on checks	197
Control-panel messages	198
Event-log messages	211
Jams	212
Common causes of jams	212
Clearing jams	213
Image defects	225
Light image	226
Light color	226
Dark image	227
Dark color	227
Completely blank image	228
All black or solid color	228
Dots in vertical lines	228
Dirt on back of paper	228
Dirt on front of paper	229
Vertical lines	229
White vertical lines	229
Horizontal line	230
White horizontal line	230
Color missing	231
Blank spots	231
Poor fusing	231
Image distortion	232
Color misregistration	232
Smearing	233
Misplaced image	233
Reversed color	233
Snail tracks	233
Repetitive-defects troubleshooting	234
Interface troubleshooting	236
Communication checks	236
EIO troubleshooting	236
Secondary service menu	237
Open the secondary service menu	237
Secondary service menu structure	237
Test pages	239
Engine test page	239
Formatter test	239
Half-self test	239
Drum-rotation test	240
Engine resets	241
Engine resets	241
Restore defaults (cold reset)	241
NVRAM initialization	241
Configuration utility	242
Troubleshooting diagrams	243
Connector locations	243
Major assemblies	245
DC controller connectors	249
Timing diagram	250
Circuit diagrams	251
Parts and diagrams	255
Ordering parts and supplies	256
Parts	256
How to use the parts lists and diagrams	256
Types of screws	256
Related documentation and software	257
Accessories and supplies	257
External panels and covers	260
Internal components	266
Paper-pickup drive assembly	276
Developing separation-drive assembly	278
Fuser drive assembly	280
Cassette (tray 2)	282
Paper-pickup assembly	284
Electrostatic transfer belt	286
Multipurpose tray assembly (tray 1)	288
Fuser	290
PCAs	292
500-sheet feeder cassette (tray 3)	294
500-sheet feeder paper-pickup assembly	296
500-sheet feeder PCA	298
Alphabetical parts list	300
Numerical parts list	308
Printer specifications	317
Physical specifications	318
Electrical specifications	319
Acoustic emissions	320
Operating-environment specifications	321
Service and support	323
Hewlett-Packard limited warranty statement	324
Print cartridge limited warranty statement	325
HP Customer Care	326
Online Services	326
Telephone support	326
Software utilities, drivers, and electronic information	326
HP direct ordering for accessories or supplies	326
HP service information	326
HP service agreements	326
The HP ToolboxFX	327
HP support and information for Macintosh computers	327
HP maintenance agreements	328
On-site service agreements	328
Next-day on-site service	328
Weekly (volume) on-site service	328
Extended warranty	328
Repacking the printer	329
Regulatory information	331
FCC regulations	332
Environmental product stewardship program	333
Protecting the environment	333
Ozone production	333
Power consumption	333
Paper use	333
Plastics	333
HP LaserJet printing supplies	333
HP printing supplies returns and recycling program information	333
Paper	334
Material restrictions	334
Disposal of waste equipment by users in private households in the European Union	334
Material Safety Data Sheet (MSDS)	334
Extended warranty	334
For more information	335
Declaration of conformity	336
Safety statements	337
Laser safety	337
Canadian DOC regulations	337
EMI statement (Korea)	337
VCCI statement (Japan)	337
Power cord statement (Japan)	337
Laser statement for Finland	338

Match case Limit results 1 per page

language

lights and buttons

locating

menu map, printing

menus

messages

180

Network Config. menu

removing

156

Reports menu

Service menu

System Setup menu

Courier font settings

covers

500–sheet feeder,

removing

165

front, removing

left, removing

104

rear lower, removing

103

rear upper, removing

111

right, removing

107

upper, removing

100

curl, paper

settings

custom paper sizes

trays, configuring

Customer Care Online

239

customer support

308

dark color, troubleshooting

209

dark images, troubleshooting

209

DC controller

connectors

231

engine control system

errors

184

jam detection operations

laser/scanner system

operations

pickup-and-feed system

operations

DC controller PCA, removing

148

declaration of conformity

318

default settings, restoring

cold reset

223

NVRAM initialization

223

demo page

density settings

developing separation-drive

assembly

removing

119

developing stage

device discovery

Device Settings tab, HP

ToolboxFX

DHCP

diagnostics

drum-rotation

222

engine test page

221

formatter

221

half-self

221

diagrams

500–sheet feeder connector

locations

226

assemblies

227

circuit

233

connector locations

225

DC controller connectors

231

timing

232

DIMMs

installing

verifying installation

dirt on paper,

troubleshooting

210

display contrast, setting

disposal, batteries

316

distorted images,

troubleshooting

214

documentation

239

dots, troubleshooting

210

downloading software

HP Web Jetadmin

printing system

UNIX and Linux

13,

drive assemblies, removing

developing separation

119

fuser

117

pickup

129

driver PCA, removing

154

drivers

accessing

included

operating systems

supported

usage page

drum, image formation

operations

drum-rotation test

222

e-mail alerts, setting up

EIO troubleshooting

218

electrical specifications

301

electrostatic discharge (ESD)

electrostatic transfer belt (ETB),

removing

114

embedded Web server

accessing

network settings

Networking tab

Settings tab

Status tab

supplies status page

engine control system

engine test page

221

envelopes

printing on

types supported

environment specifications

20,

303

environmental stewardship

program

315

error messages

event log

193

error messages, control

panel

180

error report

193

ETB (electrostatic transfer belt),

removing

114

ETB separation stage

Event log

event-log messages

193

EWS.

See

embedded Web server

extended warranty

310,

316

factory defaults, restoring

cold reset

223

NVRAM initialization

223

faded color, troubleshooting

208

faded images,

troubleshooting

208

fans, removing

main

142

FCC regulations

314

features

field-replaceable units

Finland, laser safety

statement

320

firmware version

219

322

Index

ENWW