HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP - Send Fax - Page 74

The bitmap does not appear or print on the cover The preview does not appear

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Complete the firmware update: 1. Verify that the MFP firmware has been updated to the most current version available. If the firmware has not been updated, see Upgrading the MFP firmware and downloading the driver on page 3. 2. Turn the MFP off and then turn it on again. 3. From the main screen, touch Administration. 4. Scroll to and touch Initial Setup. 5. Scroll to and touch Fax Setup. 6. Scroll to and touch PC Fax Send. 7. Touch Enabled. 8. Touch Save. If PC FAX SEND or PC Fax Send still does not appear on the MFP control panel, see the HP LaserJet MFP Analog Fax Accessory 300 Fax Guide to ensure that the analog fax accessory is configured correctly. If the analog fax accessory is configured correctly and PC FAX SEND or PC Fax Send still does not appear on the MFP control panel, contact HP Customer Care. The bitmap does not appear or print on the cover page The bitmap file will not appear or print on the cover page if the bitmap file is too large. The fax imagerendering process will bypass rendering the image on the cover page if the performance of the computer would be significantly reduced. Reduce the size of the bitmap to include it on the cover page. The preview does not appear To see a preview of the fax job, select Show Preview Before Sending Fax on the Setup tab. A billing code is required after disabling the feature A billing code is required in the Billing Code text box on the Fax Job tab after the billing-code feature has been disabled at the MFP. To update the driver so that the Billing Code text box does not appear on the Fax Job tab, use the following steps: 1. Click Start, click Settings, and then click Printers and Faxes. 2. Under Printer Tasks on the Printers and Faxes window, right-click the name of the MFP and then click Properties. 3. In the HP MFP Send Fax Properties dialog box, click Device Settings. 68 Chapter 4 Troubleshooting ENWW

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Complete the firmware update:
1.
Verify that the MFP firmware has been updated to the most current version available. If the firmware
has not been updated, see
Upgrading the MFP firmware and downloading the driver
on page
3
.
2.
Turn the MFP off and then turn it on again.
3.
From the main screen, touch
Administration
.
4.
Scroll to and touch
Initial Setup
.
5.
Scroll to and touch
Fax Setup
.
6.
Scroll to and touch
PC Fax Send
.
7.
Touch
Enabled
.
8.
Touch
Save
.
If PC FAX SEND or PC Fax Send still does not appear on the MFP control panel, see the HP LaserJet
MFP Analog Fax Accessory 300 Fax Guide to ensure that the analog fax accessory is configured
correctly.
If the analog fax accessory is configured correctly and PC FAX SEND or PC Fax Send still does not
appear on the MFP control panel, contact HP Customer Care.
The bitmap does not appear or print on the cover page
The bitmap file will not appear or print on the cover page if the bitmap file is too large. The fax image-
rendering process will bypass rendering the image on the cover page if the performance of the computer
would be significantly reduced. Reduce the size of the bitmap to include it on the cover page.
The preview does not appear
To see a preview of the fax job, select
Show Preview Before Sending Fax
on the
Setup
tab.
A billing code is required after disabling the feature
A billing code is required in the
Billing Code
text box on the
Fax Job
tab after the billing-code feature
has been disabled at the MFP.
To update the driver so that the
Billing Code
text box does
not
appear on the
Fax Job
tab, use the
following steps:
1.
Click
Start
, click
Settings
, and then click
Printers and Faxes
.
2.
Under
Printer Tasks
on the
Printers and Faxes
window, right-click the name of the MFP and then
click
Properties
.
3.
In the
HP MFP Send Fax Properties
dialog box, click
Device Settings
.
68
Chapter 4
Troubleshooting
ENWW