HP Color LaserJet Enterprise CM4540 HP Color LaserJet Enterprise CM4540 MFP - - Page 272
Problems with receiving faxes,
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Problem Cause Solution Not able to locate the Fax settings in HP Web Jetadmin. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. The header is being appended to the top of the page when I have overlay enabled. The fax will append the overlay header to the top of a page when overlay is set, when the fax has been forwarded. This is normal operation. Have a mix of names and numbers in the recipients box. This is normal for both names and numbers to appear, depending on where they are from, the fax address book lists names, and all other databases list numbers. Normal, no action required. My one page fax prints as two pages. The fax header is being appended to the top of the fax, pushing text to a second page. If you want your one page fax to print on one page, set the overlay header to overlay mode or adjust the Fit to page setting. Document stops feeding in the middle of There might be a jam in the ADF. faxing. If there is a jam, see the product user guide for instructions on clearing jams. The volume for sounds coming from the The volume setting needs to be adjusted. fax accessory is too high or too low. Problems with receiving faxes Incoming fax calls are not being answered by the fax accessory (no fax detected). Cause Solution The rings-to-answer setting might not be set correctly. Check the rings-to-answer setting. The phone cord might not be connected properly, or the phone cord is not working. Check the installation. Make sure you are using the phone cord that came with the fax accessory. The phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. A voice-messaging service might be interfering with the fax accessory's ability to answer calls. Do one of the following: ● Discontinue the messaging service. ● Get a phone line dedicated to fax calls. ● Decrease the rings-to-answer for the fax accessory to a number less than the rings-to-answer for the voice mail. Faxes are transmitting or being received very slowly. Cause Solution You might be sending or receiving a very complex fax, such as one with many graphics. Complex faxes take longer to be sent or received. 252 Chapter 12 Fax ENWW