HP Color LaserJet Enterprise CP5525 Service Manual - Page 537
Jams in Tray 3
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Table 3-58 Causes and solutions for residual media jams (continued) Cause Solution The sensor detecting a residual media jam is not working. Test each sensor using the manual sensor test. See Manual sensor test on page 289 for information. If the sensor does not respond, replace the component indicated: ● TOP sensor (PS5): Replace the registration sensor assembly. See Registration sensor assembly on page 142. ● Fuser-output sensor (PS6): Replace the fuser. See Fuser on page 93. ● Fuser loop sensors 1 and 2 (PS7 and PS8): Replace the fuser. See Fuser on page 93. If service was recently performed on the product, a sensor connector might be disconnected. Run the manual sensor tests to verify which sensor detects the media. See Manual sensor test on page 289 or Tray/Bin manual sensor test on page 300 for information. Reconnect the corresponding sensor connector: ● TOP sensor: Connector (J122) on the DC controller PCA ● Fuser-output sensor: Connector (J131) on the DC controller PCA ● Fuser Loop sensor 1 or 2: Connector (J131) on the DC controller PCA Jams in Tray 3, 4, 5, and 6 Table 3-59 Causes and solutions for pickup delay and pickup stationary jams Cause Solution The paper-feeder pickup roller is worn or deformed. Replace the pickup roller. See Pickup roller, separation roller, and feed roller (1 x 500-sheet and 3 x 500-sheet paper feeders) on page 99. The paper-feeder separation roller is worn or Replace the separation roller. See Pickup roller, separation roller, and feed deformed. roller (1 x 500-sheet and 3 x 500-sheet paper feeders) on page 99. The paper-feeder feed roller is worn or deformed. Replace the feed roller. See Pickup roller, separation roller, and feed roller (1 x 500-sheet and 3 x 500-sheet paper feeders) on page 99. Poor contact of the paper-feeder media-feed sensor connectorS A tray feed sensor is defective. Run the manual sensor test to verify that the paper-feeder media feed sensor is functioning properly. See Tray/Bin manual sensor test on page 300 for information. If it is not, replace the paper pickup assembly of the specific tray. Poor contact of a paper-feeder pickup solenoid drive connector The paper-feeder pickup solenoid is defective. Run the solenoid drive test in the component test (see Component tests on page 314) to verify that the paper-feeder pickup solenoid is functioning properly. If it is not, replace the paper pickup assembly of the specific tray. Poor contact of paper-feeder pickup motor drive connector. The paper-feeder pickup motor is defective. Run the pickup motor drive test in the component test (see Component tests on page 314) to verify that the paper-feeder pickup motor is functioning properly. If it is not, replace the pickup assembly of the specific tray. ENWW Clear jams 513