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Chapter 11 Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank. • Solution 1: Make sure you are using genuine HP ink cartridges • Solution 2: Check the ink cartridges • Solution 3: Check the print settings • Solution 4: Check the paper type • Solution 5: Clean the print head • Solution 6: Contact HP support Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink cartridges were being used. If this did not solve the issue, try the next solution. Solution 2: Check the ink cartridges Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable. If there is ink remaining in the ink cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the ink cartridges. If the selftest report shows a problem, clean the print head. If the problem persists, you might need to replace the ink cartridges. For more information, see: • "Check the estimated ink levels" on page 60 • "Print and evaluate a self-test report" on page 65 • "Clean the print head" on page 64 Cause: The print head needed to be cleaned or there was insufficient ink. If this did not solve the issue, try the next solution. Troubleshooting 86 Troubleshooting

Section	Page
Contents	2
HP Photosmart D5400 Printer series Help	4
HP Photosmart overview	6
The HP Photosmart at a glance	6
Control panel features	7
Use the HP Photosmart Software	8
Find more information	10
Computer connection information	12
Supported connection types	12
Use printer sharing	12
How do I?	14
Load paper	16
Choose papers for printing	16
Recommended papers for printing	16
Papers to avoid	18
Load paper	18
Load full-size paper	19
Load up to 13 x 18 cm (5 x 7 inch) photo paper	21
Load postcards, Hagaki, or index cards	22
Load envelopes	24
Load other types of paper	25
Load a CD/DVD	26
Avoid paper jams	30
Print from your computer	32
Print from a software application	32
Make the HP Photosmart the default printer	33
Change the print settings for the current job	33
Set the paper size	33
Set the paper type for printing	34
View the print resolution	34
Change the print speed or quality	35
Change the page orientation	35
Scale the document size	36
Change the saturation, brightness, or color tone	36
Preview your print job	36
Change the default print settings	37
Printing shortcuts	37
Create printing shortcuts	38
Delete printing shortcuts	38
Perform special print jobs	39
Print a borderless image	39
Print a photo on photo paper	40
Print using Maximum dpi	41
Print onto a CD/DVD	42
Print on both sides of the page	43
Print a multiple-page document as a booklet	44
Print multiple pages on a single sheet	46
Print a multiple-page document in reverse order	47
Reverse an image for iron-on transfers	48
Print on transparencies	48
Print a group of addresses on labels or envelopes	49
Print a poster	50
Print a Web page	50
Stop a print job	51
Use the photo features	52
Insert a memory card or storage device	52
Print photos	53
Print photos from the control panel	54
Print photos from the HP Photosmart Software	55
Print camera-selected (DPOF) photos	55
Save photos to your computer	56
Edit photos	56
Remove red eye	57
Edit photos using your computer	57
Share photos using HP Photosmart Software	57
Maintain the HP Photosmart	60
Work with ink cartridges	60
Information on ink cartridges and the print head	60
Check the estimated ink levels	61
Replace the ink cartridges	62
Clean the print head	65
Align the print head	65
Remove ink from your skin and clothing	66
Print and evaluate a self-test report	66
Clean the HP Photosmart	67
Turn off the HP Photosmart	67
Shop for ink supplies	68
Troubleshooting	70
View the Readme file	70
Setup troubleshooting	70
The product will not turn on	71
After setting up the product, it does not print	74
Uninstall and reinstall the software	80
Paper jams	81
Information on paper	82
Print quality troubleshooting	83
Wrong, inaccurate, or bleeding colors	83
Ink is not filling the text or graphics completely	87
The printout has a horizontal band of distortion near the bottom of a borderless print	89
Printouts have horizontal streaks or lines	90
Printouts are faded or have dull colors	92
Printouts seem blurry or fuzzy	93
Printouts are slanted or skewed	95
Ink streaks on the back of the paper	96
Paper is not picked up from the input tray	97
The text edges are jagged	98
The product prints slowly	100
Print troubleshooting	100
Envelopes print incorrectly	101
The product is not responding	102
The product prints meaningless characters	105
Nothing happens when I try to print	106
The margins are not printing as expected	109
Text or graphics are cut off at the edge of the page	111
A blank page came out while printing	113
Memory card troubleshooting	113
The product does not read the memory card or storage device	114
The Attention light blinks when I insert my memory card or storage device	115
The photos on the memory card do not transfer to my computer	116
Photos in a connected digital camera with PictBridge do not print	118
CD/DVD print troubleshooting	118
The product does not detect the CD/DVD holder	119
The product does not detect a CD/DVD on the holder	121
The product is printing on a non-printable area of my disc	122
The ink on the CD/DVD is not drying	123
Errors	124
Product messages	124
Carriage blocked	124
Mechanism error	126
Insert CD/DVD holder	127
Unable to print	129
Missing HP Photosmart Software	135
File messages	136
Photos not found	137
File corrupted	137
General user messages	138
Memory card error	138
Card access error	140
Paper messages	142
Out of paper	143
Power and connection messages	147
Communication test failed	147
Two-way communication lost	148
Ink cartridge and print head messages	149
Alignment failed	150
Calibration error	151
Carriage stall	152
Incompatible ink cartridges	158
Ink cartridge problem	159
Sensor failure - Original HP ink depleted	164
Install ink cartridges	169
Install print head and cartridges	171
Print head appears to be missing or damaged	179
Print head problem	184
Sensor issue	191
Ink cartridge is missing, incorrectly installed, or not intended for your product	194
Sensor failure	200
HP warranty and support	204
Warranty	204
Ink cartridge warranty information	204
Support process	205
Before you call HP support	205
HP support by phone	206
Phone support period	206
Placing a call	206
After the phone support period	206
Additional warranty options	206
HP Quick Exchange Service (Japan)	207
HP Korea customer support	207
Prepare the product for shipment	208
Secure the ink system	208
Remove the control panel faceplate	208
Pack the HP Photosmart	209
Technical information	210
Specifications	210
Environmental product stewardship program	211
Paper use	211
Plastics	212
Material safety data sheets	212
Recycling program	212
HP inkjet supplies recycling program	212
Energy Star® notice	212
Disposal of waste equipment by users in private households in the European Union	213
Regulatory notices	214
Regulatory model identification number	214
FCC statement	215
Notice to users in Korea	215
VCCI (Class B) compliance statement for users in Japan	215
Notice to users in Japan about the power cord	216
Noise emission statement for Germany	216
Toxic and hazardous substance table	216
Declaration of conformity (European Economic Area)	216
HP Photosmart D5400 Printer series declaration of conformity	217

Match case Limit results 1 per page

Ink is not filling the text or graphics completely

Try the following solutions if the ink is not filling the text or image completely so that it

appears that parts are missing or blank.

•

Solution 1: Make sure you are using genuine HP ink cartridges

•

Solution 2: Check the ink cartridges

•

Solution 3: Check the print settings

•

Solution 4: Check the paper type

•

Solution 5: Clean the print head

•

Solution 6: Contact HP support

Solution 1: Make sure you are using genuine HP ink cartridges

Solution:

Check to see if your ink cartridges are genuine HP ink cartridges.

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges

are designed and tested with HP printers to help you easily produce great results,

time after time.

NOTE:

HP cannot guarantee the quality or reliability of non-HP supplies. Product

service or repairs required as a result of using a non-HP supply will not be covered

under warranty.

If you believe you purchased genuine HP ink cartridges, go to:

www.hp.com/go/anticounterfeit

Cause:

Non-HP ink cartridges were being used.

If this did not solve the issue, try the next solution.

Solution 2: Check the ink cartridges

Solution:

Check the estimated ink levels in the ink cartridges.

NOTE:

Ink level warnings and indicators provide estimates for planning

purposes only. When you receive a low-ink warning message, consider having a

replacement cartridge available to avoid possible printing delays. You do not need

to replace the ink cartridges until print quality becomes unacceptable.

If there is ink remaining in the ink cartridges, but you are still noticing a problem, print

a self-test report to determine if there is a problem with the ink cartridges. If the self-

test report shows a problem, clean the print head. If the problem persists, you might

need to replace the ink cartridges.

For more information, see:

•

“

Check the estimated ink levels” on page 60

•

“

Print and evaluate a self-test report” on page 65

•

“

Clean the print head” on page 64

Cause:

The print head needed to be cleaned or there was insufficient ink.

If this did not solve the issue, try the next solution.

Chapter 11

Troubleshooting