HP DL320 Implementing Microsoft Windows Server 2003 with Service Pack 1 on Pro - Page 21

Issue 11 Issue 12 The native OS backup utility may prohibit appending data to the tape drive. Description When performing a backup using the native OS backup utility, you might receive a message describing a hardware error. In this case, the following message will be displayed at the end of the backup job: Drive Error: The device reported an error on a request to write data to media. Error Reported: Invalid command. There may be a hardware or media problem. Please check the system event log for relevant failures. The backup log will suggest that drive C is not a valid drive or that you do not have access to the drive. After you receive this error, you can no longer append data to that tape drive. Solution Download the Microsoft HotFix WindowServer2003-KB817688-I386-ENU.EXE file from http://h71028.www7.hp.com/enterprise/downloads/WindowsServer2003KB817688-i386-ENU.exe. Then, run the executable in the Windows Server 2003 environment. ProLiant Advanced System Management Controller Driver for Microsoft Windows Server 2003 (CPQASM.SYS) will not load on the ProLiant 3000, 5500, or 6500. Description The ProLiant Advanced System Management Controller Driver for Microsoft Windows Server 2003 (CPQASM.SYS) will not load on the ProLiant 3000, 5500, or 6500. The Windows Server 2003 version of this driver depends on ACPI support, and these ProLiant models do not support ACPI. Other components that depend on this driver may fail to load or may not provide full functionality. The following message will be displayed in CPQSETUP.LOG after the driver is installed: Name: hp ProLiant Advanced System Management Controller Driver for Windows Server 2003 New Version: 5.30.3718.0 Beginning Silent Session... The software is not installed on this system, but is supported for installation. - the component will be installed Installation failed on at least one device. One of the devices may have been deleted through Device Manager and a reboot may be necessary to complete the driver installation for this device. The operation was not successful. Solution This issue is resolved in Version 5.36.0.0 or later of the ProLiant Advanced System Management Controller Driver for Windows 2000/Server 2003. This version of the driver will automatically check for ACPI support and install the appropriate driver. Install Version 7.30A of the ProLiant Support Pack for Microsoft Windows Server 2003. 21