HP DL785 HP BladeSystem Management Pack for Microsoft System Center Essentials - Page 68

Technical support Additional references The following additional information sources are available: • Web pages related to the HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 (http://www.hp.com/servers/integration) • HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 Troubleshooting Assistant Before contacting HP support Before contacting HP for support, review the following steps and collect the necessary system information to help expedite a resolution: 1. Review the troubleshooting information found in this guide. IMPORTANT: Before proceeding, access the HP website (http://www.hp.com/servers/integration) to verify you are using the current version of the HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 User Guide. Use the part number and the date on the title page to determine which version you are using. The contents of this guide are updated frequently and newer versions are placed on the HP website. Download and open the updated file to use the current HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 User Guide. 2. See the HP website (http://www.hp.com/servers/integration) for product updates. 3. If you cannot resolve the problem with the information contained in this guide, then have the following information about your System Center Essentials environment available: o Microsoft® Windows® operating system version and patch levels o The HP BladeSystem Management Pack for Microsoft® System Center Essentials 2007 version installed o The versions of Insight Management Agents as associated plug-in tools (such as Version Control Agents and Insight Diagnostics) o HP server type and models o HP server serial number o Screen prints of any error messages received o Detailed description of the problem Technical support 68