HP Dc7600 HP ProtectTools Troubleshooting Guide - Page 17

HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded The PSD is disabled and As designed: If a customer force-deletes or Security-PSD is disabled cannot be deleted after disconnects from the storage location of the PSD and cannot be deleted after formatting the secondary data, the Embedded Security PSD drive formatting the hard drive hard drive on which the PSD emulation continues to function and will produce on which the PSD was was generated. The PSD icon errors based on lack of communication with the generated is still visible, but the error missing data. message drive is not accessible appears when the user attempts to access the PSD. Resolution: After the next reboot, the emulations fail to load and user can delete the old PSD emulation and create a new PSD. User is not able to delete the PSD and a message appears that states: your PSD is still in use, please ensure that your PSD contains no open files and is not accessed by another process. User must reboot the system in order to delete the PSD and it is not loaded after reboot. HP ProtectTools * General-Unrestricted access or uncontrolled administrator privileges pose security risk Numerous risks are possible Administrators are encouraged to follow "best with unrestricted access to the practices" in restricting end-user privileges and client PC: restricting user access. • deletion of PSD Unauthorized users should not be granted • malicious modification of administrative privileges. user settings • disabling of security policies and functions HP ProtectTools Embedded Hiding the TPM chip in the Hiding the TPM in BIOS makes the TPM invisible Security-Hiding the BIOS with Embedded to the ACPI table and Windows, and installed Broadcom TPM in the BIOS Security software loaded software cannot recognize the device. causes the Embedded Security Software to stop functioning and produce error messages stops functioning if Security This behavior is as designed, as the Security Manager is launched in Manager requires the TPM hardware. Windows. User will eventually see two errors indicating inability to connect to the TPM three minutes after the application hangs up. Customers wishing to avoid this behavior should re-enable their TPM or remove the HP Embedded Security software through Add/remove programs. Technical Reference Guide www.hp.com 15