HP Dc7600 HP ProtectTools Troubleshooting Guide - Page 8

HP ProtectTools Troubleshooting Guide Software Impacted-Short description Details Solution / Workaround HP ProtectTools Embedded Security-Cannot encrypt any data in the Windows 2000 French (France) environment. There is no Encrypt selection This is a Microsoft operating system limitation. If when right-clicking a file icon. the locale is changed to anything else (French (Canada), for example), then the Encrypt selection will appear. To work around the problem, encrypt the file as follows: right-click the file icon and select Property > Advanced > Encrypt Contents. HP ProtectTools Embedded If there is a power loss while Perform the following procedure to recover from Security-Errors occur after initializing the Embedded the power loss: experiencing a power loss while taking ownership during the Embedded Security Initialization Security chip, the following issues will occur: • When attempting to launch the Embedded ✎ Use the Arrow keys to select various menus, menu items, and to change values (unless otherwise specified). 1. Start or restart the computer. Security Initialization Wizard, the following error is displayed: The Embedded security cannot be 2. Press F10 when the F10=Setup message appears on screen (or as soon as the monitor LED turns green). 3. Select the appropriate language option. initialized since the 4. Press Enter. Embedded Security chip has already an Embedded Security owner. 5. Select Security > Embedded Security. 6. Set the Embedded Security Device option to Enable. • When attempting to 7. Press F10 to accept the change. launch the User 8. Select File > Save Changes and Exit. Initialization Wizard, the following error is displayed: The Embedded 9. Press ENTER. 10. Press F10 to save the changes and exit the F10 Setup utility. security is not initialized. To use the wizard, the Embedded Security must be initialized first. HP ProtectTools Embedded Security-Computer Setup (F10) Utility password can be removed after enabling TPM Module Enabling the TPM module This is as designed. requires a Computer Setup The Computer Setup (F10) Utility password can (F10) Utility password. Once only be removed by a user who knows the the module has been password. However, HP strongly recommends enabled, the user can remove having the Computer Setup (F10) Utility the password. This allows password protected at all times. anyone with direct access to the system to reset the TPM module and cause possible loss of data. 6 www.hp.com Technical Reference Guide