HP Dc7600 Troubleshooting Guide - Page 68

Run Computer Setup. If Setup already, If using Windows 2000 or Windows - 1801 microcode error

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POST Error Messages Numeric Codes and Text Messages (Continued) Code/Message Probable Cause Recommended Action 1794-Inaccessible devices attached to SATA 1 and/or SATA 3 A device is attached to SATA 1 and/or SATA 3. Devices attached to these connectors will be inaccessible while "SATA Emulation" is set to "Combined IDE Controller" in Computer Setup. 1. If using Windows 2000 or Windows XP, change "SATA Emulation" to "Separate IDE Controller" in Computer Setup. 2. If not using Windows 2000 or Windows XP, relocate the affected devices to SATA 0 or SATA 2 (if available). 3. Remove the affected devices from SATA 1 and SATA 3. 1796-SATA Cabling Error One or more SATA devices are improperly attached. For optimal performance, the SATA 0 and SATA 1 connectors must be used before SATA 2 and SATA 3. Ensure SATA connectors are used in ascending order. For one device, use SATA 0. For two devices, use SATA 0 and SATA 1. For three devices, use SATA 0, SATA1, and SATA 2. 1801-Microcode Patch Error Processor is not supported by ROM BIOS. 1. Upgrade BIOS to proper version. 2. Change the processor. Invalid Electronic Serial Number Electronic serial number has become corrupted. 1. Run Computer Setup. If Setup already has data in the field or will not allow the serial number to be entered, download from www.hp.com and run SP5572.EXE (SNZERO.EXE). 2. Run Computer Setup and try to enter serial number under Security, System ID, then save changes. A-10 www.hp.com Troubleshooting Guide

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A–10
www.hp.com
Troubleshooting Guide
POST Error Messages
1794-Inaccessible
devices attached to
SATA 1 and/or
SATA 3
A device is attached to
SATA 1 and/or SATA 3.
Devices attached to these
connectors will be
inaccessible while “SATA
Emulation” is set to
“Combined IDE
Controller” in Computer
Setup.
1. If using Windows 2000 or Windows
XP, change “SATA Emulation” to
“Separate IDE Controller” in
Computer Setup.
2. If not using Windows 2000 or
Windows XP, relocate the affected
devices to SATA 0 or SATA 2 (if
available).
3. Remove the affected devices from
SATA 1 and SATA 3.
1796-SATA Cabling
Error
One or more SATA
devices are improperly
attached. For optimal
performance, the SATA 0
and SATA 1 connectors
must be used before
SATA 2 and SATA 3.
Ensure SATA connectors are used in
ascending order. For one device, use
SATA 0. For two devices, use SATA 0 and
SATA 1. For three devices, use SATA 0,
SATA1, and SATA 2.
1801-Microcode
Patch Error
Processor is not
supported by
ROM BIOS.
1. Upgrade BIOS to proper version.
2. Change the processor.
Invalid Electronic
Serial Number
Electronic serial number
has become corrupted.
1. Run Computer Setup. If Setup already
has data in the field or will not allow
the serial number to be entered,
download from
www.hp.com
and run
SP5572.EXE (SNZERO.EXE).
2. Run Computer Setup and try to enter
serial number under Security, System
ID, then save changes.
Numeric Codes and Text Messages
(Continued)
Code/Message
Probable Cause
Recommended Action