HP DesignJet T850 Limited Warranty - Page 6

Programs. Hp Is Not Responsible For Damage To Or Loss Of Any Files Stored By

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Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self-repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used. 10. Should HP elect to replace or repair the defective product or part onsite, such products will be serviced at the end-user customer's facility at no charge only within designated local service travel areas. Outside designated local service travel areas, warranty services will be performed at the end-user customer's facility only upon prior agreement; you may be required to pay travel expenses and other applicable expenses for such services. Contact your local HP authorized service provider for details on local travel areas. 11. You will make all reasonable efforts to support and cooperate with HP or an HP authorized service provider in resolving the problem remotely, for example, starting and executing self-tests or diagnostic programs, providing all necessary information, or performing basic remedial activities upon the request of HP or an HP authorized service provider. 12. If HP is unable to repair or replace, as applicable, a defective product which is covered by this Limited Warranty, HP shall, within a reasonable time after being notified of the defect, refund the residual value of the product. The residual value will be the purchase price paid to HP or an HP Authorized Reseller minus depreciation and amortization. 13. HP shall have no obligation to replace or refund until you return the defective components, parts, supplies, or hardware product to HP, including its associated documentation. All components, parts, supplies, or hardware products removed under this Limited Warranty become the property of HP. Notwithstanding the above mentioned, HP may waive the requirement for you to return the defective product. 14. Unless otherwise stated, and to the extent permitted by local law, HP products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace products (i) with equivalent products to the products being repaired or replaced but which may have been subject to prior use; or (ii) with an equivalent product to an original product that has been discontinued. 15. This Limited Warranty is valid in any country/region where HP or its authorized service providers offer warranty services and HP has marketed the HP product covered by this Limited Warranty. However, warranty service availability and response time may vary from country/region to country/ region. 16. HP will not alter form, fit, or function of the product to make it operate in a country in which it was never intended to function for legal or regulatory reasons. This HP Limited Warranty is subject to all applicable laws and regulations including US and other national export and import laws and regulations. 17. Contracts for additional services may be available from any authorized HP service facility where the listed HP product is distributed by HP or an authorized importer. 18. You are responsible for the security of your proprietary and confidential information and for maintaining a procedure external to the printer for reconstruction of lost or altered files, data, or programs. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY FILES STORED BY YOU A. Extent of HP Limited Warranty 3

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Based on availability and where geography permits, CSR parts will be shipped for next business
day delivery. Same-day or four-hour delivery may be offered at an additional charge where
geography permits. If assistance is required, you can call the HP Technical Support Center and
a technician will help you over the phone. HP specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to HP. In cases where it is required to return
the defective part to HP, you must ship the defective part back to HP within a defined period of
time, normally five (5) business days. The defective part must be returned with the associated
documentation in the provided shipping material. Failure to return the defective part may result in
HP billing you for the replacement. With a customer self-repair, HP will pay all shipping and part
return costs and determine the courier/carrier to be used.
10.
Should HP elect to replace or repair the defective product or part onsite, such products will be
serviced at the end-user customer's facility at no charge only within designated local service
travel areas. Outside designated local service travel areas, warranty services will be performed
at the end-user customer's facility only upon prior agreement; you may be required to pay travel
expenses and other applicable expenses for such services. Contact your local HP authorized
service provider for details on local travel areas.
11.
You will make all reasonable efforts to support and cooperate with HP or an HP authorized
service provider in resolving the problem remotely, for example, starting and executing self-tests or
diagnostic programs, providing all necessary information, or performing basic remedial activities
upon the request of HP or an HP authorized service provider.
12.
If HP is unable to repair or replace, as applicable, a defective product which is covered by this
Limited Warranty, HP shall, within a reasonable time after being notified of the defect, refund the
residual value of the product. The residual value will be the purchase price paid to HP or an HP
Authorized Reseller minus depreciation and amortization.
13.
HP shall have no obligation to replace or refund until you return the defective components, parts,
supplies, or hardware product to HP, including its associated documentation. All components,
parts, supplies, or hardware products removed under this Limited Warranty become the property
of HP. Notwithstanding the above mentioned, HP may waive the requirement for you to return the
defective product.
14.
Unless otherwise stated, and to the extent permitted by local law, HP products may be
manufactured using new materials or new and used materials equivalent to new in performance
and reliability. HP may repair or replace products (i) with equivalent products to the products being
repaired or replaced but which may have been subject to prior use; or (ii) with an equivalent product
to an original product that has been discontinued.
15.
This Limited Warranty is valid in any country/region where HP or its authorized service providers
offer warranty services and HP has marketed the HP product covered by this Limited Warranty.
However, warranty service availability and response time may vary from country/region to country/
region.
16.
HP will not alter form, fit, or function of the product to make it operate in a country in which it was
never intended to function for legal or regulatory reasons. This HP Limited Warranty is subject to
all applicable laws and regulations including US and other national export and import laws and
regulations.
17.
Contracts for additional services may be available from any authorized HP service facility where
the listed HP product is distributed by HP or an authorized importer.
18.
You are responsible for the security of your proprietary and confidential information and for
maintaining a procedure external to the printer for reconstruction of lost or altered files, data, or
programs. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY FILES STORED BY YOU
A. Extent of HP Limited Warranty
3