HP DesignJet XL 3600 User Guide - Page 7

Lines appear stepped or jagged

........................................................................................................................................

217

Lines print double or in the wrong colors

........................................................................................................................

217

Lines are discontinuous

......................................................................................................................................................

217

Lines are blurred

..................................................................................................................................................................

218

Line lengths are inaccurate

................................................................................................................................................

219

Image Diagnostics Print

......................................................................................................................................................

219

If you still have a problem

..................................................................................................................................................

221

19

Troubleshooting ink cartridge and printhead issues

...................................................................................................................

223

Cannot insert an ink cartridge

...........................................................................................................................................

224

Ink cartridge status messages

..........................................................................................................................................

224

Cannot insert the printhead

...............................................................................................................................................

224

The front-panel display recommends reseating or replacing the printhead

.............................................................

224

Clean the printhead

.............................................................................................................................................................

225

Align the printhead

..............................................................................................................................................................

225

Printhead status messages

...............................................................................................................................................

226

20

Troubleshooting general printer issues

.........................................................................................................................................

227

Printer does not print

..........................................................................................................................................................

228

Front panel fails to initialize

...............................................................................................................................................

228

Printer seems slow

..............................................................................................................................................................

228

Communication failures between computer and printer

..............................................................................................

229

Cannot access the Embedded Web Server

......................................................................................................................

229

Cannot connect to the Internet

.........................................................................................................................................

229

Web Services issues

............................................................................................................................................................

230

Automatic

file

system check

..............................................................................................................................................

230

Alerts

......................................................................................................................................................................................

230

21

Front-panel error messages

............................................................................................................................................................

231

System error log

..................................................................................................................................................................

231

22

HP Customer Care

..............................................................................................................................................................................

232

Introduction

..........................................................................................................................................................................

233

HP Professional Services

....................................................................................................................................................

233

Customer Self Repair

..........................................................................................................................................................

234

Contact HP Support

.............................................................................................................................................................

234

23

Printer

specifications

.........................................................................................................................................................................

235

Functional

specifications

....................................................................................................................................................

236

Mobile printing

specifications

............................................................................................................................................

238

Physical

specifications

........................................................................................................................................................

238

Memory

specifications

........................................................................................................................................................

238

Power

specifications

............................................................................................................................................................

239

ENWW

vii

HP DesignJet XL 3600 User Guide - Page 7

Cannot access the Embedded Web Server, Image Diagnostics Print - ink cartridges

Page 7 highlights

Section	Page
Introduction	9
Welcome to your printer	10
Printer models	10
Safety precautions	10
General safety guidelines	11
Electrical shock hazard	11
Fire hazard	12
Mechanical hazard	12
Transportation hazard	12
Heavy paper hazard	13
Ink handling	13
Warnings and cautions	13
Warning labels	13
Main components	15
Front view	15
Rear view	16
Turn the printer on and off	16
Front panel	18
Dim mode	20
Sleep mode	20
Change the language of the front-panel display	20
Change system options	21
HP Utility	21
HP Print Preview	22
Embedded Web Server	23
Demo prints	23
Configure your printer	23
Connect the printer to your network	23
Modify network configuration	24
Install your printer under Windows	24
Uninstall the printer software under Windows	25
Install AirPrint on Mac OS X	25
Connect a computer to the printer by network (Mac OS X)	28
Set up printer services	28
Verify printer connection to HP	28
Enable email printing with HP ePrint	29
HP ePrint job policies	29
Configure ePrint connectivity service	30
Configure firmware updates	30
LDAP Configure the email address book	30
Email lookup	30
Information needed before starting	30
Address book setup	31
Configure a network folder	31
Configure the email server	37
Access Control	38
Manage printer security with HP Connected	38
Embedded Web Server - Access Control	38
Administrator password	38
Access control tab	38
Device user accounts	38
LDAP – sign-in server	39
Information needed before starting	39
Setup	39
Windows sign-in configuration	40
Information needed before starting	40
Setup	40
Certificate management	40
Other Embedded Web Server security settings	40
Front-panel security settings	41
Job Storage security options	41
Required account ID	41
Encrypted PIN Printing	41
Drivers	42
Specific Windows drivers	42
HP Universal Print Driver configuration tool	42
Set Windows driver preferences	43
Change the graphic language setting	43
Mobile printing	43
Accessibility	44
Front panel	44
Embedded Web Server	44
Other sources of information	44
Paper handling	45
General information and tips	46
Paper status	46
Load a roll	47
Unload paper	50
Load a single sheet	51
Paper source	52
Store paper	53
Cannot load paper	53
Paper presets	54
To install a downloaded paper preset	54
Printing paper info	54
Move the paper	55
Maintain paper	55
Turn the automatic cutter on and off	55
Clean cut	55
Working with two rolls (XL 3600dr only)	57
Advantages of a multiroll printer	58
How the printer allocates jobs to paper rolls	58
Networking	60
Introduction	61
Control network protocols	61
Enable or disable network protocols	61
Front-panel menu items	61
Link configuration methods	64
Troubleshooting	64
IO Configuration card	64
Reset network parameters	65
Link troubleshooting	65
Communication failures between computer and printer	66
Cannot access the Embedded Web Server	67
Cannot access the printer from the HP Utility	67
Print jobs take too much time to be received by the printer	67
Wi-Fi accessory	67
Wireless functionality	68
Wireless data speed	68
Install the accessory	68
Step 1 - Update the print firmware	68
Step 2 - Power off and connect the accessory	68
Connect your printer to a Wi-Fi Network	70
Use the front panel	70
Connect to a Wi-Fi network with the WPS	71
Connect to a Wi-Fi network with the printer’s Embedded Web Server	71
Print with Wi-Fi Direct	71
Step 1 - Setup the printer	71
Step 2a - (Android 4.4 onwards) setup a laptop, phone, or tablet	71
Step 2b - (Windows 8.1 onwards) use Windows Wi-Fi Direct to print	72
Turn Wi-Fi direct on/off	72
Method one: Use the control panel to turn on/off Wi-Fi (but not Wi-Fi Direct)	72
Method two: Use the HP Embedded Web Server to turn on/off Wi-Fi (but not Wi-Fi Direct)	72
More information	72
Printing	73
Introduction	74
Print from a USB flash drive	74
Print from the network folder	75
Print from My Home Folder	76
Print from a computer using a printer driver	77
Advanced print settings	78
Select print quality	78
Select paper size	79
Custom paper sizes	80
Select margin options	81
Print on loaded paper	81
Rescale a print	82
Change the treatment of overlapping lines	82
Preview a print	82
Print a draft	83
High-quality printing	83
If you have a high-resolution image	83
Print in gray shades	83
Only use matte black ink to print: Durable printout in grayscale	84
Print with crop lines	84
Use paper economically	84
Nest jobs to save roll paper	85
When does the printer try to nest pages?	85
What pages can be nested?	85
Which pages qualify for nesting?	85
How to turn nesting on and off	86
How long does the printer wait for another file?	86
Use ink economically	87
Protect a paper type	87
Unattended printing/overnight printing	87
Mobile printing	89
Introduction	90
Print from Android	90
Print from Apple iOS	90
Print from Chrome OS	90
Print, scan, and share from the HP Smart App	91
Print by email (HP ePrint)	91
Mobile specifications	92
Job queue management	93
Job queue in the front panel	94
Print & Copy queue	94
Scan queue	95
Scan queue actions	96
Print	96
Delete	96
Cancel Sending	96
Send to	96
Scan queue options	96
Delete all scan jobs	96
Manage remotely	96
Job queue actions	96
Pause the job queue	96
Reprint	97
Print next	97
Select when to print a job	97
See job details	97
Roll policies	97
Solve paper mismatch	98
Job queue options	98
Default printing preferences	98
Job deletion	98
Print job queue in the Embedded Web Server or HP DesignJet Utility	99
Printing	99
Job queue page	99
Prioritize a job in the queue	100
Delete a job from the queue	100
Reprint a job in the queue	100
Job status messages	100
Reactivate a job on hold	101
Scan queue in the Embedded Web Server or HP DesignJet Utility	101
Manage scanned files remotely	102
Scanning and copying	103
Quicksets	104
Factory quicksets	104
User quicksets	104
Scanning	104
Copying	110
Scanner preferences	115
Scanner troubleshooting	115
Random vertical lines	116
Wrinkles or folds	116
Line discontinuities	117
Small color differences between adjacent CIS modules	118
Variable line thickness or missing lines	119
Inaccurately reproduced colors	119
Color fringing	120
Vibration	121
Incorrect paper advance, skew during scanning, or horizontal wrinkles	121
Vertical black band 20 cm wide	122
Scanner damages some originals	123
Object replication (ghosting)	123
Clipping or incorrect scale factor when down-scaling in copies and prints	123
Incorrect edge detection, mostly when scanning tracing paper	124
Copied or scanned image is very skewed	124
Cannot access the network folder or HP SmartStream (if installed as an accessory)	125
Scanning to file is slow	125
Scanner diagnostic plot	125
Prepare the printer and the paper to print the diagnostic sheet	125
Visual check for errors while printing the diagnostic sheet	126
Scan or copy the diagnostic plot	126
Scan from the HP Smart App	127
Collection and finishing	128
The stacker	128
Attended mode with the stacker open	129
HP F40 Folder	131
Submitting a job to the folder	131
Folder status	134
Folder status LED	135
Folding styles	135
Troubleshooting	138
How to improve productivity	138
Color management	139
Introduction	140
How colors are represented	140
A summary of the color management process	140
Color calibration	140
Color management from printer drivers	141
Color management options	141
Color options	142
Printing in color	142
Printing in grayscale	142
Printing in pure black and white	142
HP Professional PANTONE Emulation	143
Default color spaces	143
Default RGB source profiles	143
Default CMYK source profiles	144
Color management from the front panel	144
Practical printing examples	145
Print a draft for revision with the correct scale	146
Using Adobe Acrobat	146
Print a PDF multipage job from Adobe Acrobat Reader or Adobe Acrobat Pro	146
Using a raster driver	147
Using a PostScript driver	147
Using a PDF driver	148
Print a document with the correct colors	149
Using Adobe Acrobat Reader	149
Using Adobe Acrobat Pro	151
Using Adobe Photoshop	153
Print a project	154
Using Autodesk AutoCAD	154
Using clip contents by margins	157
Print a presentation	157
Using Autodesk AutoCAD	157
Using Adobe Photoshop	159
Print and scale from Microsoft Office	159
Using Microsoft PowerPoint	160
Using Microsoft Project	160
Using Microsoft Excel	162
Retrieving printer usage information	163
Get printer accounting information	163
Check usage statistics	163
Check usage from the front panel	163
Check usage from the Embedded Web Server	165
Check usage statistics for a job	166
Check cost assignment	167
Handling ink cartridges and printhead	169
About the ink cartridges	170
Check the ink cartridges status	170
HP Utility procedures	170
Remove an ink cartridge	170
Insert an ink cartridge	171
About the printhead	173
Check the printhead status	173
Remove the printhead	173
Insert the printhead	176
Storage of anonymous usage information	178
Safe mode	179
Printer maintenance	180
Check printer status	181
Clean the exterior of the printer	181
Maintain the ink cartridges	181
Move or store the printer	181
Update the firmware	182
Automatic firmware updates	182
Manual firmware updates	182
Update the software	183
Printer maintenance kits	183
Secure File Erase	183
Disk Wipe	184
Scanner maintenance	185
Clean the scanner’s glass plate	186
Calibrate the scanner	187
Supplies and accessories	189
How to order supplies and accessories	190
Order ink supplies	190
Order paper	190
Supported paper types	191
Supported HP papers	191
Other supported paper types	193
Order accessories	194
Introduction to the accessories	194
PostScript Upgrade	194
2-in Core Adaptor Kit	194
Troubleshooting paper issues	195
Paper cannot be loaded successfully	196
Unsuccessful roll load issues	196
Unsuccessful sheet load	196
Paper loading error messages	196
Paper type is not in the driver	197
Glossy paper	197
Matte paper	197
General-purpose paper	197
Black ink is easily removed when touched	197
After printing, the paper has wrinkles or there is too much ink	198
Printer printed on the wrong paper type	198
Automatic cut not available	198
On hold for paper	198
Which criteria are used to decide on which roll a job will be printed?	198
When is a job put on hold for paper?	199
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?	199
I don’t like jobs being put on hold for paper. Can I prevent it?	199
My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...	199
Paper jam in the printzone	199
Paper jam before the printzone	204
The paper has jammed in the stackere	206
The paper has jammed in the scanner	207
A strip stays on the waste bin output tray and generates jams	208
Paper jams with the HP F40 Folder	210
Paper jam in the folder input	210
Paper jam on the fan-folding path	210
Paper jam on the cross-folding path	211
Cutter does not cut well	213
Roll is loose on the roll core	213
Recalibrate the paper advance	213
Recalibrating the paper advance procedure	214
Return to default calibration	215
Troubleshooting print-quality issues	216
General advice	217
Horizontal lines across the image (banding)	217
Whole image is blurry or grainy	218
Paper is not flat	219
Print is scuffed or scratched	219
Ink marks on the paper	219
Horizontal smears on the front of coated paper	219
Ink marks on the back of the paper	220
Black ink comes off when you touch the print	220
Edges of objects are stepped or not sharp	220
Edges of objects are darker than expected	221
Horizontal lines at the end of a cut sheet print	221
Vertical lines of different colors	221
White spots on the print	221
Colors are inaccurate	222
Colors are fading	222
Image is incomplete (clipped at the bottom)	223
Image is clipped	223
Some objects are missing from the printed image	224
Lines are too thick, too thin or missing	224
Lines appear stepped or jagged	225
Lines print double or in the wrong colors	225
Lines are discontinuous	225
Lines are blurred	226
Line lengths are inaccurate	227
Image Diagnostics Print	227
Corrective action	229
If you still have a problem	229
Troubleshooting ink cartridge and printhead issues	231
Cannot insert an ink cartridge	232
Ink cartridge status messages	232
Cannot insert the printhead	232
The front-panel display recommends reseating or replacing the printhead	232
Clean the printhead	233
Align the printhead	233
Printhead status messages	234
Troubleshooting general printer issues	235
Printer does not print	236
Front panel fails to initialize	236
Printer seems slow	236
Communication failures between computer and printer	237
Cannot access the Embedded Web Server	237
Cannot connect to the Internet	237
Web Services issues	238
Automatic file system check	238
Alerts	238
Front-panel error messages	239
System error log	239
HP Customer Care	240
Introduction	241
HP Professional Services	241
HP Support Center	241
Download printer software	241
HP Care Packs and Warranty Extensions	241
Customer Self Repair	242
Contact HP Support	242
Telephone number	242
Printer specifications	243
Functional specifications	244
Mobile printing specifications	246
Physical specifications	246
Memory specifications	246
Power specifications	247
Environmental specifications	247
Acoustic specifications	247
Glossary	248