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The printer will not start If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended to replace the firmware, in the following way. 1. Go to the Knowledge Center (see Knowledge Center on page 161) and download the firmware. 2. Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with the FAT filesystem. 3. Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port beside the front panel, then turn the printer on. 4. The printer takes about a minute to read the firmware file, then asks you to remove the USB flash drive. 5. The printer automatically installs the new firmware and restarts. The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the printer, and the front panel does not respond, check that the power cable is connected correctly and that there is power available at the socket. ● You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or severe electrical disturbances, which can cause the printer to behave strangely or even stop working. In this case, turn off the printer using the Power key on the front panel and unplug the power cord, wait until the electromagnetic environment has returned to normal, then turn it on again. If you still experience problems, please contact your customer service representative. ● Nesting may be on, and the printer is waiting for the specified nest wait time before calculating the appropriate nests. In this case, the front panel shows the remaining time needed for nesting. ● You may have the wrong graphic language setting, see Change the graphic language setting on page 32. ● You may not have installed in your computer the correct driver for your printer, see the Assembly instructions. ● If you are printing on a sheet, you must specify Manual Feed as the paper source in your printer driver. ● The printer may be holding the job for paper or accounting information, see Job status messages on page 70. ● You may have requested a print preview from your printer driver. This is a function you can use to check that the image is the one you want. In this case, the preview is displayed on your screen, and you must click the Print button to start printing. ● If you are using Mac OS X with a USB connection, you may find that you need to change the data encoding. Press , then , then Setup > Printing preferences > PS > Select encoding > ASCII. Then configure your application to send ASCII data. The printer seems slow Here are some possible explanations. 152 Chapter 19 Troubleshooting general printer issues ENWW

Section	Page
Introduction	9
Safety precautions	10
HP Start-Up Kit	10
Using this document	10
Introduction	10
Use and maintenance	10
Troubleshooting	11
Accessories, support and specifications	11
Glossary	11
Index	11
Warnings and Cautions	11
The printer’s main features	12
The printer’s main components	13
Front view	13
Rear view	14
Communication ports	15
The wall spacers	15
The front panel	16
Printer software	17
Web Services	18
Turn the printer on and off	18
The printer’s internal prints	19
Installing the software	20
Choose which connection method to use	21
Connect the printer to your network	21
Network configuration	21
Using IPv6	22
Using IPSec	22
Connect a computer to the printer by network (Windows)	22
Connect a computer to the printer by USB cable (Windows)	23
Printer sharing considerations	24
Uninstall the printer software (Windows)	24
Connect a computer to the printer by network (Mac OS X)	24
Bonjour connection	24
TCP/IP connection	25
Connect a computer to the printer by USB cable (Mac OS X)	26
Sharing the printer	26
Uninstall the printer software (Mac OS X)	26
Setting up the printer	28
Introduction	29
Set up your Web-connected printer	29
Web Services manual configuration	29
Configure the printer’s Internet connection	29
Configure firmware updates	30
Set remote printing preferences	30
Paper suitability options	31
Paper mismatch action	31
Roll switching options	31
Turn nesting on and off	31
Turn usage information on and off	32
Turn email notifications on and off	33
Turn alerts on and off (Windows only)	33
Control access to the printer	33
Front-panel security settings	33
Embedded Web Server security settings	34
Disable your HP ePrint Center connection	34
Require account ID	34
Set Windows driver preferences	35
Personalizing the printer	36
Change the language of the front-panel display	37
Access the HP Utility	37
Access the Embedded Web Server	37
Change the language of the HP Utility	38
Change the language of the Embedded Web Server	38
Change the sleep mode setting	38
Turn the buzzer on and off	38
Change the front-panel display brightness	38
Change the units of measurement	38
Configure network settings	38
Change the graphic language setting	40
Manage ePrinter security	40
Change your printer’s email address	40
Paper handling	41
General advice	42
Load a roll onto the spindle	42
Load a roll into the printer	44
Unload a roll	47
Quick procedure with paper on the roll	47
Front panel procedure with paper on the roll	47
Roll out of paper procedure	47
Manual unload procedure	48
Load a single sheet	48
Unload a single sheet	49
Sensitive-paper mode	50
View information about the paper	50
Paper presets	51
To install a downloaded paper preset	51
To create your own paper preset	52
Printing paper info	53
Move the paper	54
Maintain paper	54
Change the drying time	54
Turn the automatic cutter on and off	54
Feed and cut the paper	55
Working with two rolls	56
The uses of a multiroll printer	56
How the printer allocates jobs to paper rolls	56
Printing	58
Introduction	59
Print from a USB flash drive	59
Print from a computer using the Embedded Web Server or HP Utility	60
Print from a computer using a printer driver	61
Advanced print settings	61
Select print quality	61
Select paper size	62
Custom paper sizes	62
Select margins options	63
Print on loaded paper	64
Rescale a print	64
Change the treatment of overlapping lines	65
Preview a print	65
Print a draft	65
High-quality printing	66
If you have a high-resolution image	66
Print in gray shades	67
Print with no margins	67
Print with crop lines	67
Use paper economically	68
Nest jobs to save roll paper	68
When does the printer try to nest pages?	69
What pages can be nested?	69
Which pages qualify for nesting?	69
How long does the printer wait for another file?	70
Use ink economically	70
Roll protection	70
Unattended printing/overnight printing	70
Web-connected printing	72
Print by email	72
Job queue management	73
The job queue in the front panel	73
Job queue page	73
Job preview	73
Select when to print a job in the queue	73
Prioritize a job in the queue	74
Pause a job in the queue	74
Reprint a job from the queue	74
Delete a job from the queue	74
Delete all jobs	75
Turn off the job queue	75
The job queue in the Embedded Web Server or HP Utility	76
Job queue page	76
Job preview	76
Select when to print a job in the queue	77
Prioritize a job in the queue	77
Delete a job from the queue	77
Reprint or copy a job in the queue	77
Job status messages	78
Reactivate a job on hold	79
Turn off the job queue	79
Color management	80
Introduction	81
How colors are represented	81
A summary of the color management process	81
Color calibration	81
Color management from printer drivers	82
Color management options	82
Printer emulation	83
Color adjustment options	83
Printing in color	84
Printing in grayscale	84
Color management from the printer driver	85
HP Professional PANTONE Emulation	85
Color emulation	86
CMYK color emulation	86
RGB color emulation	87
Color management from the Embedded Web Server	87
Submit Job options	87
Rendering intent	88
Perform black point compensation	88
Printing PANTONE swatch books	88
Color management from the front panel	89
Practical printing examples	91
Print a draft for revision with the correct scale	92
Using Adobe Acrobat	92
Print a project	92
Using AutoCAD	92
Using the Embedded Web Server to submit files	94
Using printer emulation	95
Using clip contents by margins	95
Print a presentation	95
Using AutoCAD	95
Using Adobe Photoshop	97
Print and scale from Microsoft Office	97
Using PowerPoint	98
Using Project	98
Using Excel	99
Retrieving printer usage information	100
Get printer accounting information	101
Check usage statistics	101
Check usage statistics for a job	101
Accounting statistics with the HP Utility	102
Accounting statistics with the Embedded Web Server	102
Request accounting data by email	102
Handling ink cartridges and printheads	104
About the ink cartridges	105
Check the ink cartridges status	105
HP Utility procedures	105
Remove an ink cartridge	105
Insert an ink cartridge	106
About the printheads	107
Check the printhead status	108
Remove a printhead	108
Insert a printhead	111
Maintaining the printer	114
Check printer status	115
Clean the exterior of the printer	115
Maintain the ink cartridges	115
Move or store the printer	115
Update the firmware	116
Automatic firmware updates	116
Manual firmware updates	116
Update the software	117
Printer maintenance kits	117
Secure Disk Erase	117
Accessories	119
How to order supplies and accessories	120
Order ink supplies	120
Order paper	121
Order accessories	124
Introduction to the accessories	124
Spindle	124
Jetdirect print server	124
Troubleshooting paper issues	125
The paper cannot be loaded successfully	126
General unsuccessful roll load issues	126
Unsuccessful roll load	126
Unsuccessful sheet load	127
Paper loading error messages	127
The paper type is not in the driver	127
Transparent or translucent paper	128
Glossy paper	128
Matte Paper	128
General-purpose paper	128
Photographic paper	128
Black ink is easily removed when touched	128
After printing, the paper has wrinkles or there is too much ink	128
The printer printed on the wrong paper type	129
Automatic cut not available	129
On hold for paper	129
Which criteria are used to decide on which roll a job will be printed?	129
When is a job put on hold for paper?	129
If I load a new roll of paper, will jobs that were on hold for paper be automatically printed?	130
I don’t like jobs being put on hold for paper. Can I prevent it?	130
I set the option “Paper mismatch action” to Print anyway, but some jobs are still put on hold	130
My job is exactly as wide as the roll of paper that is loaded on the printer, but is put on hold for ...	130
The roll paper will not advance	130
The paper has jammed	130
A strip stays on the output tray and generates jams	133
The printer displays out of paper when paper is available	134
Prints do not fall neatly into the basket	134
The sheet stays in the printer when the print has been completed	134
The paper is cut when the print has been completed	134
The cutter does not cut well	134
The roll is loose on the spindle	135
Recalibrate the paper advance	135
Recalibrating the paper advance procedure	135
Return to default calibration	136
Troubleshooting print-quality issues	137
General advice	138
Print quality troubleshooting wizard	138
Horizontal lines across the image (banding)	139
Thin vertical lines across the image	140
The whole image is blurry or grainy	140
The paper is not flat	140
The print is scuffed or scratched	141
Ink marks on the paper	141
Horizontal smears on the front of coated paper	141
Ink marks on the back of the paper	142
Black ink comes off when you touch the print	142
Edges of objects are stepped or not sharp	142
Edges of objects are darker than expected	143
Bronzing	143
Horizontal lines at the end of a cut sheet print	143
Vertical lines of different colors	143
White spots on the print	143
Colors are inaccurate	144
The image is incomplete (clipped at the bottom)	144
The image is clipped	145
Some objects are missing from the printed image	145
Lines are too thick, too thin or missing	146
Lines appear stepped or jagged	146
Lines print double or in the wrong colors	147
Lines are discontinuous	147
Lines are blurred	148
Line lengths are inaccurate	148
The Image Diagnostics Print	149
Corrective action	150
If you still have a problem	151
Troubleshooting ink cartridge and printhead issues	152
Cannot insert an ink cartridge	153
Ink cartridge status messages	153
Cannot insert a printhead	153
The front-panel display recommends reseating or replacing a printhead	153
Clean the printheads	154
Clean the printhead drop detector	154
Align the printheads	156
Reinsert printheads procedure	157
Image-quality maintenance menu procedure	157
Scanning errors during alignment	158
Printhead status messages	158
Troubleshooting general printer issues	159
The printer will not start	160
The printer does not print	160
The printer seems slow	160
Communication failures between computer and printer	161
Cannot access the HP Utility	161
Cannot access the Embedded Web Server	162
Cannot connect to the Internet	162
Web Services issues	163
Automatic file system check	163
Alerts	163
Front-panel error messages	165
The system error log	167
HP Customer Care	168
Introduction	169
HP Professional Services	169
Knowledge Center	169
HP Start-Up Kit	169
HP Care Packs and Warranty Extensions	169
HP Installation	170
HP Proactive Support	170
Customer Self Repair	170
Contact HP Support	171
Telephone number	171
Printer specifications	172
Functional specifications	173
Physical specifications	174
Memory specifications	174
Power specifications	175
Ecological specifications	175
Environmental specifications	175
Acoustic specifications	175
Glossary	176

Match case Limit results 1 per page

The printer will not start

If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are recommended

to replace the firmware, in the following way.

Go to the Knowledge Center (see

Knowledge Center

on page

161

) and download the firmware.

Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and formatted with

the FAT filesystem.

Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port beside

the front panel, then turn the printer on.

The printer takes about a minute to read the firmware file, then asks you to remove the USB flash drive.

The printer automatically installs the new firmware and restarts.

The printer does not print

If all is in order (paper loaded, all ink components installed and no file errors), there are still reasons why a

file you have sent from your computer may not start printing when expected:

●

You may have an electrical power problem. If there is no activity at all from the printer, and the front

panel does not respond, check that the power cable is connected correctly and that there is power

available at the socket.

●

You may be experiencing unusual electromagnetic phenomena, such as strong electromagnetic fields or

severe electrical disturbances, which can cause the printer to behave strangely or even stop working. In

this case, turn off the printer using the

Power

key on the front panel and unplug the power cord, wait

until the electromagnetic environment has returned to normal, then turn it on again. If you still

experience problems, please contact your customer service representative.

●

Nesting may be on, and the printer is waiting for the specified nest wait time before calculating the

appropriate nests. In this case, the front panel shows the remaining time needed for nesting.

●

You may have the wrong graphic language setting, see

Change the graphic language setting

on page

●

You may not have installed in your computer the correct driver for your printer, see the

Assembly

instructions

●

If you are printing on a sheet, you must specify Manual Feed as the paper source in your printer driver.

●

The printer may be holding the job for paper or accounting information, see

Job status messages

on page

●

You may have requested a print preview from your printer driver. This is a function you can use to check

that the image is the one you want. In this case, the preview is displayed on your screen, and you must

click the

button to start printing.

●

If you are using Mac OS X with a USB connection, you may find that you need to change the data

encoding. Press

, then

Setup

Printing preferences

Select encoding

ASCII

Then configure your application to send ASCII data.

The printer seems slow

Here are some possible explanations.

152

Chapter 19

Troubleshooting general printer issues

ENWW