HP Designjet 3D HP Designjet 3D Printer Series Introductory Information - Page 8

Table 1. Error Messages, Error message, Recommendation - software

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Table 1. Error Messages Error message Recommendation Error code on display panel Build Error Can't Find Home Check Modeling Base Material Error Filament error Material Error Filament blocked Material Error Carrier invalid Material Error Filament broken Load Error Filament blocked Load Error Purge failed Unload Error Unload failed Model/Support Jam in head clear before resuming Pausing Contact Technical Support. Partial or bad part file sent to system. Check STL file validity in CAD software; reprocess STL in HP Designjet 3D Software Solution and redownload to system. 1.Verify a modeling base is inserted. 2.Modeling base may be used or defective - replace. 1.Remove the carrier and verify material is coming out of the material guide. 2.Verify material pulls freely from the carrier. 3.Verify the material tubes are free of material. 4.Reload material. 1.Remove carrier and verify material pulls freely from carrier. 2.Verify the material tubes are free of material. 3.If the path is not obstructed, clean debris from Filament Present (FP) Switch. See Maintenance section in User Guide. 4.Reload material. 1.Remove carrier and verify it is not empty. 2.Replace material spool. 3.Reload material. 1.Remove the carrier and verify material is coming out of the material guide. 2.Verify material pulls freely from the carrier. 3.Verify the material tubes are free of material. 4.Reload material. 1.Remove the carrier and verify material is coming out of the material guide. 2.Verify the material pulls freely from the carrier. 3.Verify the material tubes are free of material. 4.If the path is not obstructed, clean debris from Filament Present (FP) Switch. See Maintenance section in User Guide. 5.Reload material. 1.Remove the carrier and verify material is coming out of the material guide. 2.Verify the material pulls freely from the carrier. 3.Verify the material tubes are free of material. 4.Check for and clear any excess material build up around the tips. Remove the carrier and verify the material tubes are free of material. See Troubleshooting section in User Guide. 1.Press Resume. 2.Unload the material carriers and reinstall. 8

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8
Table 1. Error Messages
Error message
Recommendation
Error code on display panel
Contact Technical Support.
Build Error
Partial or bad part file sent to system. Check STL file validity in CAD
software; reprocess STL in
HP Designjet 3D Software Solution and re-
download to system.
Can’t Find Home
Check Modeling Base
1.Verify a modeling base is inserted.
2.Modeling base may be used or defective – replace.
Material Error
Filament error
1.Remove the carrier and verify material is coming out of the material
guide.
2.Verify material pulls freely from the carrier.
3.Verify the material tubes are free of material.
4.Reload material.
Material Error
Filament blocked
1.Remove carrier and verify material pulls freely from carrier.
2.Verify the material tubes are free of material.
3.If the path is not obstructed, clean debris from Filament Present (FP)
Switch. See Maintenance section in User Guide.
4.Reload material.
Material Error
Carrier invalid
1.Remove carrier and verify it is not empty.
2.Replace material spool.
3.Reload material.
Material Error
Filament broken
1.Remove the carrier and verify material is coming out of the material
guide.
2.Verify material pulls freely from the carrier.
3.Verify the material tubes are free of material.
4.Reload material.
Load Error
Filament blocked
1.Remove the carrier and verify material is coming out of the material
guide.
2.Verify the material pulls freely from the carrier.
3.Verify the material tubes are free of material.
4.If the path is not obstructed, clean debris from Filament Present (FP)
Switch. See Maintenance section in User Guide.
5.Reload material.
Load Error
Purge failed
1.Remove the carrier and verify material is coming out of the material
guide.
2.Verify the material pulls freely from the carrier.
3.Verify the material tubes are free of material.
4.Check for and clear any excess material build up around the tips.
Unload Error
Unload failed
Remove the carrier and verify the material tubes are free of material.
Model/Support Jam
in head
clear before resuming
See Troubleshooting section in User Guide.
Pausing
1.Press
Resume
.
2.Unload the material carriers and reinstall.