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Convenient, easy to use ● An HP Support Specialist will diagnose and assess whether a replacement part is required to address a defective hardware component. ● Replacement parts are express-shipped; most in-stock parts are shipped the very same day you contact HP. ● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/. HP Customer Care As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure that you get the most from your HP Designjet. HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, go to http://www.hp.com/ go/designjet/. For the most current contact information, click on the Contact HP link or call the appropriate telephone number below. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows). ● If you have installed third-party software drivers and RIPs, refer to their documentation. ● If the problem appears to be related to your software program, first contact your software vendor. ● If you call one of the Hewlett-Packard offices, have the following information available to help us answer your questions more quickly: ◦ The printer you are using (the product number and the serial number, found on the label at the back of the printer on the front panel: select the icon, and then View printer information. ◦ The printer's Service ID (also in the View printer information option.) ◦ If there is an error code on the front panel, make note of it. ◦ The brand name and model number of the computer you are using ◦ Any special equipment or software you are using (for example, spoolers, networks, switchboxes, modems, or special software drivers) ◦ The part number of the network cable you are using and the name of the store though which it was purchased ◦ The type of interface used on your printer (USB or network) Get help 180 Chapter 20 Get help ENWW

Section	Page
Introduction	9
Safety precautions	10
Product models	10
Using this guide	11
Introduction	11
Use and maintenance	11
Troubleshooting	11
Support	11
Appendices	11
Glossary	12
Index	12
Warnings and Cautions	12
The printer’s main features	12
The printer’s main components	12
Front view	13
Rear view	14
The bin/basket	14
The front panel	15
Printer software	16
The Embedded Web Server’s main components	17
Main tab	17
Setup tab	17
Support tab	17
The HP Utility’s main features	18
The printer’s internal prints	18
Turn the printer on and off	19
Connectivity and software instructions	20
Choose which connection method to use	21
Connect to a network (Windows)	21
Connect directly to a computer (Windows)	22
Uninstall the printer driver (Windows)	22
Connect to a network (Mac OS)	22
Bonjour connection	23
TCP/IP connection	24
Connect directly to a computer (Mac OS)	25
Sharing the printer	26
Uninstall the printer software (Mac OS)	26
Personalize the printer	28
Change the language of the front-panel display	29
Access the HP Utility	29
Access the Embedded Web Server	29
Change the language of the HP Utility	30
Change the language of the Embedded Web Server	30
Change the sleep mode setting	30
Turn the buzzer on and off	30
Change the front-panel display contrast	30
Change the units of measurement	31
Configure network settings	31
Change the graphic language setting	32
Paper suitability options	33
Paper mismatch action	33
Roll switching options	33
Handle the paper	34
Overview	35
Use paper	35
Drying time	36
Supported paper types	36
Load a roll into the printer	38
Unload a roll from the printer	42
View information about the paper	43
Perform paper advance calibration	43
Overview of the paper advance procedure	44
Return to the default calibration	45
Download paper presets	45
Cancel the drying time	45
Change the drying time	45
Printing paper info	46
Feed and cut the paper	46
Store the paper	47
Order paper	47
Non-recommended paper types	51
Handle the ink system	52
Ink system components	53
Ink cartridges	53
Replace ink cartridges	53
Printheads	54
Maintenance cartridge	55
Ink system tips	55
Work with ink system components	56
Remove an ink cartridge	56
Insert an ink cartridge	58
Remove a printhead	59
Insert a printhead	62
Clean (recover) the printheads	64
Clean the electrical connections on a printhead	64
Clean the printhead drop detector	66
Align the printheads	67
Reinsert printheads procedure	68
Image Quality Maintenance menu procedure	68
Scanning errors during alignment	68
The Image Diagnostics Print	69
Corrective action	70
Remove the maintenance cartridge	70
Insert the maintenance cartridge	72
Check the status of the ink system	73
Check the status of the ink cartridges	73
Front-panel procedure	74
HP Utility procedures	74
Check the status of a printhead	74
Order ink supplies	75
Use of multiple rolls	77
The uses of a multiroll printer	78
How the printer allocates jobs to paper rolls	78
Job allocation with nesting	79
Use of the stacker	80
Install the stacker	81
Uninstall the stacker	81
Using paper with the stacker	81
Stacker messages	82
Change the temperature	82
Change paper rolls while using the stacker	82
Clean the exterior of the stacker	82
Clean the stacker rollers	83
Move or store the stacker	83
Print options	85
Create a print job	86
Using the Embedded Web Server to print files	86
Printing stored jobs	87
Select print quality	87
Print a draft	88
High-quality printing	89
If you have a high-resolution image	89
If you have printhead problems	90
Select paper size	90
Custom paper sizes	91
Select margins options	91
Print on loaded paper	92
Rescale a print	92
Preview a print	93
Print 16-bit color images	93
Change the treatment of overlapping lines	94
Print crop lines	94
Rotate an image	94
Autorotate	95
Print in gray shades	96
Use paper economically	96
Nest jobs to save paper	97
How to use nesting	97
Nesting wait time	98
Nesting compatibility	98
Use ink economically	99
Roll protection	99
Unattended printing/overnight printing	99
Color management	101
Introduction	102
How colors are represented	102
A summary of the color management process	102
Color calibration	102
Color management from printer drivers	104
Color management options	104
Printer emulation	105
Color adjustment options	105
Printing in color	105
Printing in grayscale	106
Color management from printer drivers (PostScript)	107
HP Professional PANTONE Emulation	107
Color emulation	108
CMYK color emulation	108
RGB color emulation	109
Color management from the Embedded Web Server	109
Submit Job options	109
Rendering intent	110
Perform black point compensation	110
Printing PANTONE swatch books	111
Color management from the front panel	111
Job queue management	113
Embedded Web Server job queue page	114
Job preview	114
Turn off the job queue	115
Select when to print a job in the queue	115
Identify a job in the queue	115
Prioritize a job in the queue	116
Delete a job from the queue	116
Reprint or copy a job in the queue	116
Job status messages	116
Remove a hold	117
Retrieve printer usage information	118
Get printer accounting information	119
Check printer usage statistics	119
Printer statistics with the HP Utility	119
Printer statistics with the Embedded Web Server	119
Check ink and paper usage for a job	119
Ink and paper statistics with the HP Utility	119
Ink and paper statistics with the Embedded Web Server	120
Practical printing examples	121
Overview	122
Print a draft for revision with the correct scale	122
Using Adobe Acrobat	122
Print a project	124
Using Autodesk Design Review	124
Enabling HP Instant Printing from Autodesk Design Review	125
Enabling HP Instant Printing from the Batch Print Wizard	126
Using HP Instant Printing	128
Using AutoCAD	129
Using the Embedded Web Server to submit files	133
Using printer emulation	134
Using clip contents by margins	135
Print a presentation	135
Using AutoCAD	135
Using Adobe Photoshop	138
Print and scale from Microsoft Office	140
Using PowerPoint	141
Using Project	142
Using Excel	144
Maintain the printer	147
Clean the exterior of the printer	148
Clean the platen	148
Clean the paper-advance sensor window	150
Lubricate the printhead carriage	150
Maintain the ink cartridges	151
Perform preventive maintenance	151
Move or store the printer	152
Update the printer firmware	152
Secure disk erase	153
Accessories	154
Order accessories	154
Troubleshoot print-quality issues	155
General advice	156
Troubleshooting tools	156
Optimize print quality	156
Optimization suggested actions	157
Most-common issues resolution	157
Lines are too thick, too thin or missing	157
Lines appear stepped or jagged	158
Lines print double or in the wrong colors	158
Lines are discontinuous	159
Lines are blurred	159
Line lengths are inaccurate	160
The whole image is blurry or grainy	161
The paper is not flat	161
The print is scuffed or scratched	162
Ink marks on the paper	162
Black ink comes off when you touch the print	163
Vertical lines of different colors	163
White spots on the print	164
Colors are inaccurate	164
PANTONE* colors are inaccurate	164
Colors between different HP Designjets do not match	165
Print with PostScript drivers	165
Print with HP-GL/2 drivers	165
Print the same HP-GL/2 file	166
The output is completely blank	166
The output contains only a partial print	166
The image is clipped	167
The image is in one portion of the printing area	167
The image is unexpectedly rotated	168
The print is a mirror image of the original	168
The print is distorted or unintelligible	168
One image overlays another on the same print	168
Pen settings seem to have no effect	168
The image has a wood-grain appearance (aeroworms)	169
Troubleshoot paper issues	170
The paper has jammed	170
Prints do not stack correctly in the bin	171
Troubleshoot ink-system issues	172
Cannot insert an ink cartridge	173
Cannot insert a printhead	173
Cannot insert the maintenance cartridge	173
Front panel recommends reseating or replacing a printhead	173
Troubleshoot stacker issues	174
Paper scrolling	175
The trailing edge of the paper curling up	175
The paper is not completely ejected	175
The front panel displays that the stacker is disconnected	176
Troubleshoot other issues	177
The printer is not printing	178
A job has not been printed	178
The software application slows down or stalls while generating the print job	178
The printer seems slow	179
Communication failures between computer and printer	179
Cannot access the Embedded Web Server	180
“Out-of-memory” error message	180
The platen rollers squeak	181
Cannot access the HP Utility	183
Print job canceled and purged when held for preview	183
Printer alerts	183
Get help	185
Introduction	186
HP Professional Services	186
Knowledge Center	186
HP Start-up Kit	186
HP Care Packs and Warranty Extensions	186
HP Installation	187
HP Instant Support	187
HP Proactive Support	187
Customer Self Repair	187
HP Customer Care	188
Telephone numbers	189
HP Designjet Online	191
Other sources of information	192
Front-panel menus	193
Paper menu	194
Job management menu	195
Ink menu	196
Setup menu	197
Image quality maintenance menu	200
Connectivity menu	201
Internal prints menu	202
Information menu	203
Front-panel error messages	204
Printer specifications	208
Functional specifications	209
Physical specifications	210
Memory specifications	211
Power specifications	211
Environmental specifications	211
Acoustic specifications	211
Glossary	212

Match case Limit results 1 per page

Convenient, easy to use

●

An HP Support Specialist will diagnose and assess whether a replacement part is required to

address a defective hardware component.

●

Replacement parts are express-shipped; most in-stock parts are shipped the very same day you

contact HP.

●

Available for most HP products currently under warranty or contract.

●

Available in most countries.

For more information about Customer Self Repair, see

http://www.hp.com/

go/selfrepair/

HP Customer Care

As your strategic support partner, we make it our business to help keep your business running smoothly.

HP Customer Care offers award-winning support to ensure that you get the most from your HP

Designjet.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies

to give customers unique end-to-end support. Services include setup and installation, troubleshooting

tools, warranty upgrades, repair and exchange services, phone and Web support, software updates,

and self-maintenance services. To find out more about HP Customer Care, go to

http://www.hp.com/

go/designjet/

. For the most current contact information, click on the

Contact HP

link or call the

appropriate telephone number below.

What to do before you call:

●

Review the troubleshooting suggestions in this guide.

●

Review the relevant driver documentation supplied with this printer (for users sending PostScript

files or those using Microsoft Windows).

●

If you have installed third-party software drivers and RIPs, refer to their documentation.

●

If the problem appears to be related to your software program, first contact your software vendor.

●

If you call one of the Hewlett-Packard offices, have the following information available to help us

answer your questions more quickly:

◦

The printer you are using (the product number and the serial number, found on the label at

the back of the printer on the front panel: select the

icon, and then

View printer

information

◦

The printer's Service ID (also in the

View printer information

option.)

◦

If there is an error code on the front panel, make note of it.

◦

The brand name and model number of the computer you are using

◦

Any special equipment or software you are using (for example, spoolers, networks, switch-

boxes, modems, or special software drivers)

◦

The part number of the network cable you are using and the name of the store though which

it was purchased

◦

The type of interface used on your printer (USB or network)

180

Chapter 20

Get help

ENWW

Get help