HP DeskJet Ink Advantage Ultra 4720 User Guide - Page 97

Fix print quality issues, Read general instructions in the Help for resolving print quality issues

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To resolve print issues (OS X) 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. In System Preferences, click Print & Fax. b. Click the Open Print Queue button. c. Click a print job to select it. Use the following buttons to manage the print job: ● Delete: Cancel the selected print job. ● Hold: Pause the selected print job. ● Resume: Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online Read general instructions in the Help for resolving print quality issues NOTE: To protect the cartridges from drying out, always turn the printer off using the Power button, and wait until the Power button light goes out. To improve print quality (Windows) 1. Make sure you are using original HP ink cartridges. 2. Check the printer software to make sure you have selected the appropriate paper type from the Media drop-down list and print quality from the Quality Settings drop-down list. In the printer software, click Print & Scan and then click Set Preferences to access the print properties. 3. Check the estimated ink levels to determine if the ink cartridges are low on ink. For more information, see Check estimated ink levels on page 56. If the ink cartridges are low on ink consider replacing them. 4. Check the paper type. For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For more information, see Paper basics on page 21. ENWW Printing issues 91

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To resolve print issues (OS X)
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or
offline.
To verify that the product is not paused or
offline
a.
In
System Preferences
, click
Print & Fax
.
b.
Click the
Open Print Queue
button.
c.
Click a print job to select it.
Use the following buttons to manage the print job:
●
Delete
: Cancel the selected print job.
●
Hold
: Pause the selected print job.
●
Resume
: Continue a paused print job.
●
Pause Printer
: Pause all print jobs in the print queue.
d.
If you made any changes, try to print again.
4.
Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues.
Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE:
To protect the cartridges from drying out, always turn the printer
off
using the
Power
button, and
wait until the
Power
button light goes out.
To improve print quality (Windows)
1.
Make sure you are using original HP ink cartridges.
2.
Check the printer software to make sure you have selected the appropriate paper type from the
Media
drop-down list and print quality from the
Quality Settings
drop-down list.
In the printer software, click
Print & Scan
and then click
Set Preferences
to access the print properties.
3.
Check the estimated ink levels to determine if the ink cartridges are low on ink.
For more information, see
Check estimated ink levels
on page
56
. If the ink cartridges are low on ink
consider replacing them.
4.
Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see
Paper basics
on page
21
.
ENWW
Printing issues
91