HP Deskjet 1010 User Guide - Page 48

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Unable to print If you are having trouble printing, you can download the HP Print and Scan Doctor, which can troubleshoot this issue for you automatically. To get the utility, click the appropriate link: Take me to the HP Print and Scan Doctor download page. NOTE: The HP Print and Scan Doctor may not be available in all languages. Resolve print issues Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print, try the following in order: 1. Check for error messages from the printer software and resolve them by following the on-screen instructions. 2. Disconnect and reconnect the USB cable. 3. Verify that the printer is not paused or offline. To verify that the printer is not paused or offline a. Depending upon your operating system, do one of the following: ● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. ● Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. ● Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your printer, or right-click the icon for your printer and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you make any changes, try to print again. 4. Verify that the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of the following: ● Windows 8: Point to or tap the upper-right corner of the screen to open the Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices and printers. ● Windows 7: From the Windows Start menu, click Devices and Printers. 44 Chapter 7 Solve a problem ENWW

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Unable to print
If you are having trouble printing, you can download the HP Print and Scan Doctor, which can
troubleshoot this issue for you automatically. To get the utility, click the appropriate link:
Take me to the HP Print and Scan Doctor download page.
NOTE:
The HP Print and Scan Doctor may not be available in all languages.
Resolve print issues
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable
to print, try the following in order:
1.
Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a.
Depending upon your operating system, do one of the following:
●
Windows 8
: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
●
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
●
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and Faxes
.
b.
Either double-click the icon for your printer, or right-click the icon for your printer and select
See what’s printing
to open the print queue.
c.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use
Printer Offline
.
d.
If you make any changes, try to print again.
4.
Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a.
Depending on your operating system, do one of the following:
●
Windows 8
: Point to or tap the upper-right corner of the screen to open the Charms
bar, click the
Settings
icon, click or tap
Control Panel
, and then click or tap
View
devices and printers
.
●
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
44
Chapter 7
Solve a problem
ENWW