HP Deskjet 320 User Guide - Page 46

I received a message that an unknown error has occurred

Solution

Try to continue with the installation. If that does not work, stop and

then restart the installation, and follow the directions on the screen. If an error

occurs, you might need to uninstall and then reinstall the software. Do not simply

delete the HP All-in-One application files from your computer. Make sure to

remove them properly using the uninstall utility provided when you installed the

software that came with the HP All-in-One.

For more information, see

Uninstall and reinstall the software

.

Some of the buttons are missing in the

HP Solution Center

(Windows)

If the essential icons (

Scan Picture

and

Scan Document

) do not appear, your

installation might not be complete.

Solution

If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do not simply delete the HP All-in-One application files

from your hard drive. Make sure to remove them properly using the uninstall utility

provided in the HP All-in-One program group. For more information, see

Uninstall

and reinstall the software

.

The registration screen does not appear (Windows)

Solution

You can access the registration (Sign up now) screen from the

Windows taskbar by clicking

Start

, pointing to

Programs

or

All Programs

,

HP

,

Deskjet All-In-One F300 series

, and then clicking

Product Registration

.

The

HP Digital Imaging Monitor

does not appear in the system tray (Windows)

Solution

If the

HP Digital Imaging Monitor

does not appear in the system tray

(normally located at the lower-right corner of the desktop), start the

HP Solution

Center

to check whether or not the essential icons are there.

For more information about missing essential buttons in the

HP Solution Center

,

see

Some of the buttons are missing in the HP Solution Center (Windows)

.

Uninstall and reinstall the software

If your installation is incomplete, or if you connected the USB cable to the computer

before prompted by the software installation screen, you might need to uninstall and

then reinstall the software. Do not simply delete the HP All-in-One application files

from your computer. Make sure to remove them properly using the uninstall utility

provided when you installed the software that came with the HP All-in-One.

A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the

software on a Windows computer, and one method to uninstall on a Mac.

User Guide

43

Troubleshooting

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	6
Control panel buttons	7
Status light overview	8
Find more information	10
Sources of information	10
Connection information	12
Supported connection types	12
Connect using a USB cable	12
Use printer sharing	12
Load originals and load paper	14
Load originals	14
Choose papers for printing and copying	14
Recommended papers for printing and copying	15
Papers to avoid	15
Load paper	16
Load full-size paper	16
Load 10 x 15 cm (4 x 6 inch) photo paper	17
Load envelopes	18
Load other types of paper	19
Avoid paper jams	20
Print from your computer	22
Print from a software application	22
Stop a print job	23
Use the copy features	24
Make a copy	24
Set the copy paper type	24
Make multiple copies of the same original	24
Stop copying	25
Use the scan features	26
Scan an image	26
Stop scanning	27
Maintain the HP All-in-One	28
Clean the HP All-in-One	28
Clean the exterior	28
Clean the glass	28
Clean the lid backing	29
Print a self-test report	29
Work with print cartridges	30
Handle the print cartridges	30
Replace the print cartridges	31
Align the print cartridges	33
Clean the print cartridges	34
Clean the print cartridge contacts	35
Order supplies	38
Order paper, or other media	38
Order print cartridges	38
Order other supplies	39
Troubleshooting information	40
View the Readme file	40
Setup troubleshooting	41
Hardware setup troubleshooting	41
Software installation troubleshooting	44
Uninstall and reinstall the software	46
Operational troubleshooting	48
Paper troubleshooting	48
Clear paper jams	49
Print cartridge troubleshooting	50
HP warranty and support	52
Warranty	52
Warranty upgrades	52
Warranty information	53
Get support and other information from the Internet	54
Before you call HP customer support	54
Access your serial number and service ID	54
Call in North America during warranty	55
Call elsewhere in the world	55
Prepare the HP All-in-One for shipment	57
Pack the HP All-in-One	57
Technical information	60
System requirements	60
Paper specifications	60
Paper tray capacities	60
Paper sizes	60
Print margin specifications	62
Print specifications	62
Copy specifications	63
Scan specifications	63
Physical specifications	63
Power specifications	63
Environmental specifications	63
Acoustic information	63
Environmental product stewardship program	64
Protecting the environment	64
Ozone production	64
Energy consumption	64
Paper use	64
Plastics	64
Material safety data sheets	64
Hardware recycling program	64
HP inkjet supplies recycling program	65
Disposal of Waste Equipment by Users in Private Households in the European Union	65
Regulatory notices	65
Regulatory model identification number	65
FCC statement	65
Note à l’attention des utilisateurs canadien/notice to users in Canada	66
Notice to users in Australia	66
Notice to users in Korea	66
Declaration of conformity (European Economic Area)	66
HP Deskjet F300 All-in-One series declaration of conformity	67

HP Deskjet 320 User Guide - Page 46

Uninstall and reinstall the software, HP Digital Imaging Monitor

Page 46 highlights