HP Deskjet 3300 HP Deskjet 3300/3400 Series printers - (English) Reference Gui - Page 18

XbowRG.book Page 14 Friday, March 1, 2002 3:42 PM english hp support by phone HP provides telephone support free of charge during the printer's free phone support period. free phone support period The list below shows the free phone support period for your country/region. Standard phone company charges apply. country/region North America Asia Pacific Europe, Middle East, Africa Latin America - including Mexico phone support 90 days 1 year See below* 90 days * Europe, Middle East, and Africa For phone support in Europe, please consult the following Website to check the details and conditions of phone support in your country/region: http://www.hp.com/go/support Alternatively, you can ask your dealer or call HP at the phone number listed for your country/region. See "support phone numbers" on page 15. As a part of our continuing efforts to improve our phone support services, we advise you to check our Website on a regular basis for new information regarding service features and delivery. before placing a call Before placing a call for help, try these other free support options: • user's guide; see "viewing the onscreen user's guide" on page 4 • setup poster • HP e-support If you cannot solve the problem using these resources, call an HP support technician while you are in front of your computer and printer. For faster service, please be prepared to provide information about the steps you have taken to solve the problem. HP needs the following information to assist you: • The printer's model number (located on the label on the front of the printer) • The printer's serial number (located on the bottom of the printer) • The computer's operating system • The version of the printer driver (also referred to as the printer software): - Windows: Open Printer Assistant, select customer care > support information > system information, then scroll to printer information. - Macintosh: The version number appears in the upper-right corner of the Print dialog box. • Messages displayed at the time the situation occurred • Answers to these questions: - Has this situation happened before? Can you re-create it? - Did you add any new hardware or software on your computer around the time this situation began? 14