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HP Deskjet 3748 HP Deskjet 3740 Printer series - (Macintosh OS 9) User's Guide - Page 51

Troubleshooting

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HP Deskjet 3740 series printer User's Guide 11 Troubleshooting • Printer is not printing • Paper jam • Paper problems • Print quality is poor • Document is misprinted • Photos are not printing correctly • Borderless printing problems • Error messages • Power light is flashing • Document prints slowly • If you continue to have problems 11.1 Printer is not printing Verify the following • Printer is connected to the power source. • Cable connections are secure. • Printer is turned on. • Print cartridges are correctly installed. • Paper or other media is correctly loaded in the paper tray. • Printer cover is closed. • Rear access door is attached. Check the power light If the Power light is flashing, there might exist an error. See Power light is flashing for more information. Check the printer cable connection If the printer cable is attached to a USB hub, a printing conflict might exist. Use one of these methods for solving the conflict: • Attach the printer USB cable directly to your computer. • When printing, do not use other USB devices that are attached to the hub. 51

Section	Page
1 HP Deskjet 3740 series printer	1
2 Notices	2
2.1 Notices and acknowledgements	2
Hewlett-Packard company notices	2
Acknowledgements	2
2.2 Terms and conventions	2
Terms	2
Cautions, warnings, and notes	2
3 Special features	4
4 Getting started	5
4.1 Printer features	5
4.2 Power button and light	6
4.3 Paper tray	7
Unfolding the paper tray	7
Using the paper tray	8
4.4 Print cartridges	8
Replacing print cartridges	9
4.5 Ink-backup mode	9
Ink-backup mode output	9
Exiting ink-backup mode	10
5 Connecting to the printer	11
5.1 USB	11
6 Printing photos	12
6.1 Enhancing your photos	12
6.2 HP digital photography options	12
Description	13
6.3 Maximum dpi	13
6.4 Printing black-and-white photos	14
Printing a black-and-white photo	14
Printing a color photo in black and white	14
6.5 Storing and handling photo paper	15
Storage	15
Handling	15
6.6 Saving money when printing photos	16
HP Everyday Photo Paper	16
6.7 Large photos with a white border	16
Guidelines	16
Preparing to print	16
Printing	16
6.8 Small photos with a white border	17
Guidelines	17
Preparing to print	17
Printing	17
6.9 Borderless photos	18
Guidelines	18
Preparing to print	18
Printing	19
7 Printing other documents	21
7.1 E-mail	21
Guidelines	21
Preparing to print	21
Printing	22
7.2 Letters	22
Guidelines	22
Preparing to print	22
Printing	23
7.3 Documents	23
Guidelines	23
Preparing to print	23
Printing	23
7.4 Envelopes	24
Guidelines	24
Preparing to print	24
Printing	24
7.5 Labels	25
Guidelines	25
Preparing to print	25
Printing	25
7.6 Brochures	26
Guidelines	26
Preparing to print	26
Printing	26
7.7 Greeting cards	26
Guidelines	26
Preparing to print	27
Printing	27
7.8 Transparencies	27
Guidelines	27
Preparing to print	27
Printing	28
7.9 Index cards and other small media	28
Guidelines	28
Preparing to print	28
Printing	29
7.10 Iron-on transfers	29
Guidelines	29
Preparing to print	30
Printing	30
8 Printing tips	31
8.1 Setting the print order	31
8.2 Printing collated copies	32
8.3 Selecting a paper type	32
8.4 Selecting a print quality	33
8.5 Resizing a document	34
9 Printer software	35
9.1 Print settings	35
Mac OS X Classic	35
9.2 Page Setup dialog box	35
9.3 Print dialog box	36
9.4 Managing the printer	37
Choosing the printer	37
Setting the printer as your default printer	38
Checking the status of the printer	38
9.5 Viewing and changing the status of a print job	39
Opening the Print Status dialog box	39
Using the Print Status dialog box	39
9.6 Printing from the computer desktop	40
10 Maintenance	41
10.1 Installing print cartridges	41
Print cartridges	41
Replacing print cartridges	41
Ink back-up mode	42
Installation instructions	42
10.2 Aligning print cartridges	45
10.3 Automatically cleaning print cartridges	45
10.4 Manually cleaning print cartridges	45
Gathering cleaning supplies	45
Preparing to clean	46
Cleaning instructions	46
10.5 Printing a test page	48
10.6 View estimated ink levels	48
10.7 Removing ink from skin and clothing	48
10.8 Maintaining print cartridges	48
10.9 Maintaining the printer body	49
10.10 Using the HP Inkjet Toolbox	49
Opening the HP Inkjet Toolbox	49
HP Inkjet Toolbox panels	50
11 Troubleshooting	51
11.1 Printer is not printing	51
Verify the following	51
Check the power light	51
Check the printer cable connection	51
If the printer does not turn on	52
If the printer still does not print	52
11.2 Paper jam	52
11.3 Paper problems	53
Printer prints on multiple sheets at once	53
Paper weight	53
Paper is loaded improperly	53
Other paper problems	53
11.4 Print quality is poor	54
Streaks and missing lines	54
Print is faded	54
Increase the ink density	54
Blank pages print	54
11.5 Document is misprinted	55
Text and images are misaligned	55
Document is printed off-center or at an angle	55
Envelope is printed at an angle	55
Parts of the document are missing or printed in the wrong place	55
Printout does not reflect selected print settings	55
11.6 Photos are not printing correctly	56
Check the paper tray	56
Check the printer settings	56
11.7 Borderless printing problems	56
Guidelines	56
Edge of the photograph is faded	57
Image is printed at an angle	57
Printout has an unwanted border	57
For small photo paper	58
For small photo paper with a tear-off tab	58
11.8 Error messages	59
Out of paper message	59
If the paper tray is loaded	59
If the paper tray is empty	59
The error message 'problem with print cartridges' appears	59
An error message appears while the Power light is flashing	60
11.9 Power light is flashing	60
What the flashing light means	60
If an error message appears	60
11.10 Documents print slowly	60
Multiple software applications are open	61
Complex documents, graphics, or photographs are printing	61
Best or Maximum dpi print mode is selected	61
Printer driver is outdated	61
Printer is in ink-backup mode	61
Computer does not meet system requirements	61
11.11 If you continue to have problems	61
12 Specifications	62
12.1 Printer specifications	62
12.2 Environmental statement	62
Reduction and elimination	62
Recycling	62
Energy consumption	63
12.3 Print cartridge recovery	63
13 Supplies	65
13.1 Paper supplies	65
HP Bright White Inkjet Paper	65
HP Premium Paper	65
HP Brochure & Flyer Paper, Matte	65
HP Brochure & Flyer Paper, Gloss	65
HP Tri-Fold Brochure Paper, Gloss	65
HP Tri-Fold Brochure Paper, Matte	66
HP Premium Inkjet Transparency Film	66
HP Premium Plus Photo Paper, Glossy	66
HP Premium Plus Photo Paper (with tear-off tab)	66
HP Premium Plus Photo Paper, Matte	67
HP Photo Paper, Glossy (with tear-off tab)	67
HP Photo Paper, Glossy	67
HP Premium Photo Paper, Glossy	67
HP Premium Photo Paper, Glossy (with tear-off tab)	68
HP Premium Photo Paper, Matte (with tear-off tab)	68
HP Premium Photo Paper, Matte	68
HP Premium High Gloss Film	68
HP Everyday Photo Paper, Semi-gloss (with tear-off tab)	69
HP Everyday Photo Paper, Semi-gloss	69
HP Advanced Photo Paper, Glossy	69
HP Advanced Photo Paper, Glossy (with tear-off tab)	69
HP Matte Greeting Cards, White, Quarter-Fold	69
HP Matte Greeting Cards, White, Half-Fold	69
HP Photo Greeting Cards, Half-Fold	69
HP Textured Greeting Cards, Ivory, Half-Fold	70
HP Textured Greeting Cards, Cream, Half-Fold	70
HP Textured Greeting Cards, White, Half-Fold	70
HP Linen Greeting Cards, White, Half-Fold	70
HP Linen Greeting Cards, Ivory, Half-Fold	70
HP Iron-On Transfers (for white fabrics)	70
HP Iron-On Transfers for Dark Fabric	70
HP Matte Photo and Project Paper	70
13.2 USB cables	70