HP Deskjet 5500 HP Deskjet 5550 Series - (English) Reference Guide - Page 15

english NewportRG.book Page 11 Wednesday, April 24, 2002 6:32 PM installation troubleshooting, continued Windows USB Use the information in this section if you have problems setting up your HP printer. If you need help after the printer is set up, see the onscreen user's guide in the Printer Assistant. See "viewing the user's guide" on page 4 of this reference guide for instructions. what is the problem? When I tried to install USB, the installation stopped. When I tried to install again, the New Hardware Found Wizard was gone and the USB port was not available. possible causes... to solve the problem... The operating system terminated the installation before it was complete. Uninstall the printer software, then reinstall it. 1. Do one of the following: •Insert the CD-ROM into the CD-ROM drive, and select Remove printer software. Follow the onscreen instructions. •Open the Printer Assistant and select Tools and Updates > uninstall software. •Select Start > Programs > Hewlett-Packard > [hp deskjet printer] > uninstall software. 2. Close any virus protection programs or other software programs that are running on the computer. 3. To reinstall the printer software, insert the CD-ROM into the CD-ROM drive, then follow the onscreen instructions. If the software program does not automatically start, then see "to solve the problem..." on page 9. 11